I’m happy to report that the previously reported delays in responding to Postmaster troubleshooting forms have been resolved, and all inquiries should receive a response within 24 – 48 hours.
We apologize for any frustration this may have caused.
This is a heads up intended only for you bulk senders, ISPs, and commercial emailers out there (basically corporations and businesses running their own mail servers). I’ve gotten word from the spam team that responses to our Postmaster troubleshooting forms are a little behind. In case you are wondering what that means, it’s a form accessible from the Postmaster section in Yahoo! Mail Help (http://postmaster.yahoo.com), for any institutional sender who feels their messages are being wrongly labeled as spam or who are receiving error messages or excessive deferrals from our inbound mail servers. Anyway, the delays have prompted follow-up inquiries that in turn delay things even more. We’re really sorry for the inconvenience, and wanted to let you know what we’re doing … and what you can do too.
On our end we are throwing more people at the problem and have made several changes to the inbound mail system, which should have us caught up soon. Meanwhile, there are things that you can do too. If you have already submitted your application, please be patient. We are aware of the delays and are fixing the problem. If you are about to submit a request, it is VERY IMPORTANT that you fill out the form completely and accurately.
That means that if there is a question you aren’t sure about, you should run it by your IT department. If you submit incomplete information, it means that we will have to email back and ask for the same information again, and that’s no fun for anyone.