Do you have Norton (Symantec) ad-blocker installed?

I’ve been hearing reports from some of you that you are getting errors, sometimes when logging into the all-new Mail. Here is a screen shot of the error message…

It seems that the ad-blocker in some Symantec security suites and Yahoo are not playing well together. So if you are having login issues and have a Symantec (sometimes know as Norton) anti-virus with ad-blocker installed, here are two ways you can fix your login problem.

1. You can switch to the classic version of Yahoo! Mail. Click the link at the very top of your Mailbox window called “Mail Classic”. (I’ve posted complete instructions in another post.)
2. You can turn off the ad-blocking feature of Symantec/Norton. Check your product help pages for specific instructions on how to do that. (Of course you should always have a working anti-virus software running, so don’t turn that off.)

Rest assured that we are working with Symantec to come up with a permanent solution to this issue. I apologize if you are one of those affected, and once the solution is found and implemented, I’ll let you know.

Happy emailing!
Andrew – Yahoo! Mail Team