Following up on some profiles confusion
- Posted October 23rd, 2008 at 1:29 pm by Ryan
- Categories: Address Book & Calendar, All-New Mail, Classic Mail, General, New Stuff
Hi all,
Based on feedback on this blog, and much of what I’m hearing from other blogs, there is a bit of confusion regarding the new profiles experience. Because of this I want to offer some important clarification about how it works.
There are a lot of people who think we are now automatically displaying your information to the world, which is totally and completely untrue. This probably stems from the fact that what you see, when logged in to your profile, is completely different than what everyone else sees.
You can test this by copying the URL for your profile, logging out, and then pasting that URL back in. Unless you have gone into your settings and changed them (to specifically lower your privacy settings), or “connected” with another user, your profile is pretty barren. Once you have made a connection with another user, they will be able to view more detail on your profile, but since you don’t have to connect with others you can still keep your info private.
Some other users are concerned by the fact that they will no longer be able to maintain unique profile pages for each alias used on an account.[edited for clarification] It’s correct that aliases can’t have unique profile pages anymore, however many users think we are directing all of the aliases to your primary profile, which is false. Users can choose to have their profile tied to those aliases, but it’s not the default. We understand that this impacts people who have grown accustomed to maintaining multiple identities on the Yahoo! network with a single Yahoo! account. We are not prohibiting users from maintaining multiple identities, but we are asking those that prefer to do so to open additional Yahoo! accounts.
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- 68 Comments
October 23rd, 2008 at 8:41 pm
Well, this seems as good a place as any to leave feedback that someone will actually see and respond to…
WHY is the RSS feature being taken out of the main Y!Mail area? The customer service rep I spoke to this morning told me that now we had to use MyYahoo to see these feeds.
Here’s the thing: I absolutely hate MyYahoo. Not only is it useless, it’s clunky, and it is just plain annoying to use. What, exactly, was wrong with having a simple list of feeds at the side of the e-mail? The indicator told me whether or not new info had been added, I was able to read it in the same window as my e-mail, I could drag and drop an update into my inbox to easily share with others… The list goes on.
This is a feature I used every day, and used often. I can’t see myself using the incredibly clunky MyYahoo to do something that used to be so simple in Y!Mail.
I’ve been behind a lot of the changes to Yahoo! lately. I love the new mail. But I’m starting to see why people are frustrated.
BTW, I am a paying customer. For now, at least.
October 23rd, 2008 at 10:41 pm
I too received this information from a customer service agent and am abhorred and appalled to discover this! I too use this feature everyday to get additional news. Why remove a great feature? I too dislike My Yahoo! for those same reasons stated above. Not to mention the look of Yahoo! Mail is much cleaner and user friendly.
PLEASE put the RSS feeds back in yahoo! mail! Please!!!
October 24th, 2008 at 7:55 am
Please Ryan Save our RSSs!!
October 26th, 2008 at 10:36 am
>>We are not prohibiting users from maintaining multiple identities, but we are asking those that prefer to do so to open additional Yahoo! accounts.<<
Are there intructions for moving an identity to a new account? I have a 2nd identity, but can not make an account with that name because it already exists.
October 23rd, 2008 at 8:42 pm
Since I can’t find a place to ask this question, I’m going to ask it here. What is up with the feeds on new Yahoo! Mail? I’m getting an error message whenever I try to access my feeds. It a status code 403 error telling me that I don’t have permission to access the URL on that server. I’ve checked in the Answers section and there are reports of others having this same issue.
And while I’m thinking about it, when will there be more font options with new Yahoo! Mail?
Thanks!
Jeff in Texas
October 23rd, 2008 at 8:46 pm
Jeff-
See my comment above. The rep I spoke to this morning about the 403 error told me that the transfer began on Oct. 20.
Apparently, Yahoo! thinks it’s easier for us to see feeds by going into MyYahoo… you know, instead of it being RIGHT NEXT TO OUR INBOX.
Sigh.
October 23rd, 2008 at 11:13 pm
I just wonder why we are trying to be forced into my yahoo? Why can’t the RSS functionality exist in both places? Why pick one over the other? I know some users, like myself preferred to get RSS along with e-mail. I understand other users may wish to get it in my yahoo! Also fine. It seems to me a matter of preference, so why pigeonhole us?
October 24th, 2008 at 5:19 am
I hear you, Steve! What was wrong with the RSS feeds existing in both places? Why force us into using MyYahoo?
October 24th, 2008 at 12:40 pm
I just love how they communicated this out to all the users. Since this was something that happened in Y!Mail, Ryan, why wasn’t it communicated…this blog would have been a good place for that. And at the very least, it would have been nice if the Help pages explained it. I know I can use My Yahoo to see these same feeds but I, and it sounds like quite a few other users, find it easier to have them within Y!Mail.
October 24th, 2008 at 1:23 pm
Seriously! And, the rep I talked to told me this began on Oct. 20. I seriously doubt that one day someone at Yahoo! got bored at work and decided it would be a good idea to move all the RSS feeds to MyYahoo, so this must have been planned for a while… and yet, nothing about it here in the blog.
Way to go, guys!
October 23rd, 2008 at 9:11 pm
reading feeds in myyahoo is a pain, this will bring even more people to use google reader. how braindead one must be to make a decision like this?
October 24th, 2008 at 7:43 am
Agreed….lolol
October 24th, 2008 at 3:20 pm
Glad you mentioned Google.com/reader. Looks pretty good. I’ve added my feeds to it. Now THAT is an RSS FEED reader, unlike my.yahoo.com which is, I don’t know what.
October 23rd, 2008 at 10:48 pm
LOL, honestly is this some sort of conspiracy? Customers are abandoning yahoo! because they can’t use the calendar. They abandon yahoo because their profiles are lost. They abandon yahoo because their RSS feeds are now gone. Additionally, Yahoo! lays of 1400 employees?!
Whats going on here?!?
October 23rd, 2008 at 10:56 pm
Lack of notice or explanation before the fact.
Not being allowed to decide HOW other users find us, only whether or not we want to be found at all.
Never getting anything but automated responses which don’t truly address our questions, even before the great upheaval of October 2008.
Bots hogging the chat rooms and annoying us constantly in IM’s as well. (and the chat room system won’t even allow us to ignore bots in batches by using the “control” key)
Yahoo mail being a spam magnet that can’t even get rid of spammers who seem to be using a Yahoo email address to scam us. I win the UK lottery 40 times a week, and I’d be a billionaire from all those dead relatives with unclaimed funds in foreign banks if I hadn’t blown it all on male enhancement, work at home schemes, yahoo groups for watching cam shows, and all that other good stuff. I am female by the way, so the male enhancement thing won’t work.
What I’m trying to say is: Yahoo, you’re not fun anymore.
Plus, as a female I don’t feel as safe as I used to here. Fortunately, the real friends I have made over the past 8 years have my phone number.
My perception is that I don’t see a safe enough way to make new friends here anymore.
October 24th, 2008 at 3:06 am
Took the “friendly” CS rep 3 emails before he was clear enough that RSS feeds are “moved” to my.yahoo (where they always have been). You must train these CS folks that customers are stupid. I knew my feeds were there, but I PREFERRED having them in my always open Y!M page! And the way Yahoo introduced this “change” was less than spectacular. They leave the “link” on my Y!M page, but I get error pop-ups about 403 errors when the page automagically tries to read my feeds and/or the reading pane says to “contact customer service” when I click the All Feeds link. Way to go Yahoo! I’m a PAYING customer. My renewal is up in a few weeks….
October 24th, 2008 at 8:06 am
OMG, they left the RSS link in your e-mail and you’re acting like they foreclosed on your house. Get real!
October 24th, 2008 at 9:18 am
No, John. They removed a feature that this user was actively using with no notice, leaving the “feature” visible but broken, even sending popups telling me to contact Customer Service, and then their fine CS rep treated my problem report initially as if it was a “feature request” not clearly saying it was freakin’ pulled and left half dead, then telling me more stuff that I already knew about how to use my.yahoo.com (yawn), ignoring my plea to fix the feature that I was using with good effect up until the moment they yanked it out from under me. Unannounced change in a visible user feature in this particular manner is the problem. With all of Yahoo problems, pissing off PAYING customers is not a good way to handle it.
October 24th, 2008 at 11:00 am
Well said, Dan. I agree.
October 24th, 2008 at 5:19 am
I whant the RSS feature back to my account I use it every day, I’m a PAYING customer, and I can change my email-provider!!!!!!!!!
October 24th, 2008 at 5:22 am
Please put the RSS feeds back in yahoo! mail! Please!!! , I can simply change my e-mail provider !!!!
October 24th, 2008 at 7:05 am
“The best way to send us your opinion on ways that we can improve our products and services is to visit our blog and enter your comments there.”
I can’t find a relevant post for this comment so I’ll put it here.
You state here:
http://help.yahoo.com/l/uk/yahoo/mail/yahoomail/basics/basics-08.html
that “you must always specify at least one recipient in the “To:” field”.
Why does this still apply even if you have somebody in the BCC address? In other words, why can I not send an email which just contains BCC addresses? Hotmail / Windows Live Mail and Google Mail allow it.
October 28th, 2008 at 4:43 pm
Just address the message to yourself and blind carbon copy everyone else. It is that simple. You can always delete the received version of the message if you want.
October 24th, 2008 at 7:39 am
I just switched over to Ymail. So I’m sending everyone an email letting them know.
1. It won’t let me use more than 10 BCC addresses? Huh? I don’t want to CC everyone so they all see each others email. That is not good etiquette.
2. So I break it down to 6 emails with 10 BCC’s. After the 3rd one it says I have sent too many messages this hour.
Do I really want to switch to an email that won’t let me tell my contacts?
Strange
October 28th, 2008 at 10:01 pm
Steve —
I have a paid Yahoo Mail Plus Account. It solves some of the Bcc Limits and emails per hour problems, but it’s $20.00 per year, and it is Auto-Renewing. Even if you change banks.
October 24th, 2008 at 7:42 am
ok what else is new…
October 24th, 2008 at 8:04 am
I don’t know what you are all complaining about, all they did was move the RSS feeds to the web portal (yawn). I use the my.yahoo site and it’s fairly useful if you customize it.
As far as the profiles, I really could care less b/c I don’t use yahoo for social networking or anything–just e-mail, and Flickr of course :) If you guys are bent over the profiles thing, then I don’t know what to tell you. Facebook?
About the layoffs….I doubt Yahoo is going anywhere, they’re a huge money maker and have thousands of employees. The fact that they survived the dot-com bust should show how resiliant the company is to the market.
Kudos to Ryan for keeping us all up-to-date on this stuff…
October 24th, 2008 at 8:43 am
We know they moved them to MyYahoo, John. We all know what it is and that you can customize it. The point is that, while you may be fine with using MyYahoo, there are plenty of people who don’t like it and would rather the feeds stay where they were, especially being that there was no point in removing them from the Y!Mail page.
I agree with Dan; this should have been announced in a way other than seeing sudden pop-ups telling you about a 403 code and having to contact customer service. It maybe could have been announced on this blog, for example, that this change was coming.
Kudos to you for being fine with the change. But don’t be rude to those who aren’t.
October 24th, 2008 at 8:51 am
I agree. Some notice would have been nice. Some options would have been nicer. I still don’t get why it can’t exist in both places?
October 24th, 2008 at 8:16 am
Move the RSS feeds back to my mail page now!!! I’ll be leaving Yahoo for something I can work with.
October 24th, 2008 at 8:52 am
oh no! why were RSS feeds moved out of y! mail? Is this only temporary? Please tell me its only temporary and that feature will be returned?
October 24th, 2008 at 9:19 am
And where is Ryan in all this discussion about RSS?
October 24th, 2008 at 9:37 am
Dan,
I’m here, but I’m on the west coast. I’m circling up with some people and the day doesn’t begin out here until around 9AM :)
I’m still reading through the comments and relaying the feedback to the team, but I’ll be back soon.
-Ryan
October 24th, 2008 at 3:22 pm
Thanks, Ryan! I will be watching the Blog and Comments!
-Dan
November 13th, 2008 at 7:34 pm
asdfg_asdfg1710@yahoo.com
October 24th, 2008 at 9:26 am
from 10/8 discussion
Martin2521: How do I save an article from an RSS feed to a mail folder?
YMailTeam: Great question, Martin2521! Click and hold down the title of the article you want, and drag it to the folder of your choice. When the folder title lights up, un-click.
YMailTeam: You can also click anywhere in the summary of the article, and when a vertical bar appears to the left of it, click and hold down on the bar and drag it to the folder of your choice.
Can this still be done now that RSS aren’t available on y!mail page
October 24th, 2008 at 12:07 pm
Well as this entire blog is about the new Profiles and NOT RSS feed, I’ll comment on the actual content.
Ryan, I think there is a slight misuse of wording that caused some confusion.
You said the following statement is untrue.
“Some other users are concerned by the fact that they will no longer be able to maintain unique profile pages for each alias used on an account”
This is in fact TRUE. You will only have ONE profile per account no matter how many alias’ are on that account. Sure you can pick and choose which alias link to that account, but you still only get ONE profile.
Most people I’ve talked to think the profile system is broken, because all they see is a gray blockhead picture and a name. When in fact the default is set that way on purposes to protect people’s privacy. You have to go into the profile and set it up to be viewable to the public.
I don’t mind the profile system, because I figured it all out, but it literally took me a couple hours to know exactly what each button does and what it will effect.
Someone really messed up by not giving anyone any instructions on how this works.
Believe it or not, there are still millions of people that don’t know these blogs exist, and they are at a loss to figure out how to get answers.
October 24th, 2008 at 12:15 pm
Netti,
You got me on that grammar mistake. I constructed that paragraph terribly. People are upset because they can’t have unique profile pages for each alias, which is true, however many are also assuming that now all of their alias links point to their actual main profile page, which is completely false. That is optional and only occurs if a user deliberately changes their settings.
I’ll communicate those other notes to the folks on the team to hopefully get that more clearly communicated. I know they are working on it, but this could help.
-Ryan
October 24th, 2008 at 12:57 pm
Add me to the list of paying customers who hates feeds in MyYahoo. It was nice to be able to view the feeds in the mailbox window, and to see at a glance if feeds had been updated.
October 24th, 2008 at 2:02 pm
Just wanted to add in that I also hate My Yahoo as a place to reed RSS feeds, it’s fine for other stuff. I am also a paying customer who will start looking elsewhere if the RSS does not come back to Ymail! News and Mail in one place, why screw with that?
October 24th, 2008 at 3:00 pm
I want to talk about Profiles.
Profiles are an important tool for group owners/moderators. Yahoo took it away. WHY?
Every profile I look at now is blank. At least before I could see when the identity was established, now…nada.
October 24th, 2008 at 6:41 pm
Why was this change handled so badly? Why wasn’t a notification and explanation email sent to all profile holders at least a week or two in advance? Yahoo management could not have done any worse if they planned on pissing us all off on purpose. BTW, the new profile format is not nearly as useful as what we had before, its like 2 steps backwards.
October 25th, 2008 at 7:26 pm
Thanks for the follow-up on the profile privacy issue. I was one of the ones who wasn’t too happy about the unexpected and unexplained changes in our profiles. I’d changed my settings as soon as I saw your blog post the other day because it freaked me out a little, not knowing what was available for public consumption and what wasn’t.
This blog is a great way to get the word out about changes in Y!Mail and problems that might arise, but I also really like it when Yahoo! takes the time to send out emails to let us know about crucial changes such as the profile tweaking.
I don’t use RSS within Y!Mail so you’ll be glad to know that I have nothing to gripe about on that issue. :) And wow, I have to say that on most days I get NO SPAM, not even in my spam folder. Whatever’s come over Y!Mail in my little corner of the world, keep it up where spam is concerned. I don’t miss finding out about the millions of dollars that I’ve “won” as the grand prize winner in the UK lottery administered from Nigeria. And I definitely don’t miss getting the emails redirected from a closed account with a similar email address to my mailbox. Tell the antispam lord to keep up the good work.
October 26th, 2008 at 10:04 am
I agree that notice should have been given before the RSS feed was moved…but…it sounds like a business decision…based on their records not many people were using the feeds in mail.
Even though you guys sound very passionate about it and like it…if not many people are using it, it does make since to concentrate their time and effort on “things” more people use.
I personally do not like the “new” mail. I do not like the format and the very limited options to change the look/font etc. For now I am staying the the “classic” mail.
Anyway…the bottom line for yahoo is to make money and provide services tha more people will use.
October 26th, 2008 at 10:05 am
Why the changes? Why no communication in advance? I can’t respond to the profile changes on the profile discussion because there are so many posting there against it that it has crashed. We are losing emails – profiles are gone – mail has been changed without notice ………. is it so that fewer employees can try to take care of Yahoo members after the “layoffs”? Nothing makes sense here – Please return the old profiles … and let the ones who WANT to make the change, change over to the new ones. Go back to the old Email – let those who WANT to make the change do it. I venture to say most WILL NOT want to change. Customer service …… what’s that?? Something is affecting Yahoo in all areas and it isn’t good.
October 26th, 2008 at 12:34 pm
If MyYahoo! would open as my homepage on my own computers, I’d be fine with the change. But, as it stands now, even though I have Yahoo! set as my homepage, all that opens is “generic” Yahoo!, which is not customized for me. Therefore…
I very seldom ever go to MyYahoo!.
Too bad.
October 26th, 2008 at 5:27 pm
Ryan,
Thanks for the clarifications. Still a bit confusing, but your explanation was at least appreciated, and more than the Profiles team has been able to offer up so far. They should hire you to do their PR. Thanks for the info. I’d agree the product is not well understood.
October 26th, 2008 at 6:31 pm
Hi. I understand in most situations all actions are preceded by good intentions. I’m sure changing the profiles was based on some very good intentions. However the change is unwelcome. The new interface is non intuitive. I have to look up every single function. Nothing works the way I expect it to.
I’m having a specific problem and I hope it is fixed soon. Users that apply to my adult content group often don’t have their age displayed in their profile. As a group rule I require their age be displayed. I used to have some very concise instructions to give out in the event that such information needed to be updated or added. For some reason though these people are unable to update their information in a way that allows their age to show on the pending members page or even on their actual profile page. It’s very frustrating. What ever happened to ease of use? User friendly? All that?
I don’t know if it’s intentional for this information to be hidden but a clear and concise way have having it viewable needs to be there. What do I tell people who are applying to my group that can’t update their profile? Too bad so sad? Tough luck?
October 27th, 2008 at 7:55 am
Hello all together. I msut say the new way that yahoo amde the profiel area is nice in my opinion. What I would like to see tho is also some kind of album for photos that is integrated in it so you can share it with your connections. In the way it looks I am quiet happy with it its easy and useful , for me personally. JKust hoep they will make a new update for some kind of a photo album.
October 27th, 2008 at 1:39 pm
This is my first time ever on a blog so please be patient. I have tried to find a solution to my e-mail problem and hope someone can help. I had alot of e-mails the other day and was going through each page deleting them. Now when I check my e-mail and it says I still have 6 more e-mails than are displayed. I try to click on next and last pages but they are blank. I have refreshed and clicked on check all mail, flagged mail, etc. Can anyone help me find these lost e-mails?
Thanks
October 28th, 2008 at 9:33 am
Wow!! What a cluster fudge!! Could you guys at Yahoo be more out of touch with your customers? Don’t you know that you NEVER take features away from your customers? You find a way to keep those existing features while adding your new changes. I notice that noone has had a response to the customers over the profile changes.
The way this has been handled has me in the process of now moving to gMail and iGoogle. I can’t continue to use a service which is going to force unwanted changes upon me. Especially unwanted changes without some sort of user input or previous notification.
October 28th, 2008 at 10:25 pm
I wanna know about blog,like what is blog?
October 29th, 2008 at 2:08 pm
well i have had it in school before you just have to type and it will show it on the top screen and who is ever on it will see it and read it and show it and at the bottom of the screen it says add comment you jus click on it and it will show it on the top so just type away have alot of fun najmun
October 29th, 2008 at 2:00 pm
hey is this new??? I did not know! but, if it is it is sooo alsome or soo cool i love it!
October 30th, 2008 at 7:52 am
I couldn’t find a better place to post this suggestion:
It would be great if Yahoo allowed more flexibility in adding new yahoo accoutns to our primary account. I like to phase into a new email address every so many years, or use different email addresses for different catagories(personal, vs work). However because I cannot change my primary email address or have more than 2 yahoo accounts, it is hard to make this transition more than once.
For Example:
Primary account is YAHOO1@yahoo.com which I use for personal emails.
Additional account is YAHOOBUS1@yahoo.com which I for business emails.
Now down the road I want to phase out yahoo1, for yahoo2, however because I can’t delete my primary i can’t change the address.
Or if down the road i want to phase out yahoobus1 for yahoobu2 then there is not enough room for a 3rd email address so i can’t phase in a new address.
Gmail allows separate gmail accounts to be joined together, and later separated, this would be a useful feature if it is not possible to add a 3rd or 4rth yahoo account or if changing the primary email address is not possible.
thanks
October 31st, 2008 at 2:39 am
Still undecided ! Need to be educated more.A pmip ?
November 10th, 2008 at 4:55 pm
hey how do i start my own blog?
November 11th, 2008 at 6:49 am
Jeff
In other words Yahoo doesn’t care about what its user base thinks and is going to continue driving itself into bankrupcy? Why? Is it just foolish pride that the people who came up with this idea don’t want to admit how bad of an idea this is? Is it a way for Jerry to keep the company up until his own gold Parachute can kick in? The whole reason yahoo USED to be better than the other clients was that you didn’t have to create a diffrent email for everything. That was a draw, heck that was your KEY draw. That was what people came here for. Anyone can go to any of hte other lame IM clients and get a single email and identity and ‘be them’ and then get some link to some stupid social networking crap. Yahoo just had a simple interface and let you have all those identities logged into messenger at the SAME TIME. You can’t do that now. How am I supposed to RP more than one of my characters at once? how are people supposed to keep up a conversation with a friend who knows them on one profile about themself and talk to family on another at the same time? This is a cut in your functionality here.
I know this is going to get ignored because Most of the things I post do or don’t get a full straight answer but you know as the people who make Yahoo stock go up or down by using it and/or paying for it I think that the least your company could do is give us back the one thing that made your system worth it.
November 11th, 2008 at 6:50 am
Ok its Ryan not jeff, sorry. I’m just trying to speak to whoever is running this three ring circus
November 16th, 2008 at 5:54 am
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November 16th, 2008 at 5:58 am
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November 16th, 2008 at 6:46 pm
hi cn u be my friend by the way im pearl..frm phil.
November 17th, 2008 at 6:23 am
Why do I get 2 or three pages from my printer when I print a 1 page e-mail? They are mostly blank except for an advertisement at the top of the page. Very wasteful of MY paper.
November 17th, 2008 at 8:12 pm
your awsome for making yahoo mail
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November 18th, 2008 at 5:17 pm
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November 19th, 2008 at 6:07 am
I was able to look and load my e-mail for 1 day and now it’s doing the same thing. It will not load my e-mail or nothing. I guess I will have to switch to something else. I need a provider I can depend on.
November 30th, 2008 at 3:10 am
i want my yahoo back to normal or i,m moveing on to anther chat site