UPDATED: Possible HTML spacing issue impacting some email messages

June 3rd, 2008 at 9:47 am

The fact that there are issues with new Yahoo mail checking external email and that it’s not delivering it to the specified folder is a much bigger issue that an html formatting one. But unfortunately there is no mention of it here so people will scratch their heads and be pissed off because there is no proactive communication.

June 3rd, 2008 at 11:56 am

Any updates on the bug with retrieving external mail?

http://answers.yahoo.com/question/index?qid=20080530171638AA975qA

Thanks!

June 3rd, 2008 at 12:28 pm

When will the normal view of New Yahoo Mail be like the Search… WITH THE SNIPPETS? That would be an awesome feature!

June 3rd, 2008 at 1:45 pm

I agree with Jason. The fact that I cannot retrieve external mail is the sole reason that I picked Yahoo mail (and pay for the premium version).

This error is going on two weeks now with nothing from Yahoo.

Any insight here?

June 3rd, 2008 at 2:20 pm

Hi guys,
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I’m checking and will report back.
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Ryan
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June 3rd, 2008 at 2:52 pm

Hi again,
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I was able to track down the appropriate techies and got some further detail. The issue has been identified, and we have already begun rolling out the fix. Some users should see improvements right away, but others may have to wait a couple of days for it to reach their respective farms.
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Very sorry for any frustration you guys have experienced, and I’m especially sorry that I wasn’t able to get you details sooner.
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Ryan
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June 3rd, 2008 at 3:20 pm

Hi,

It’s about time there is even a mention of the Biggest Problem Yahoo has ever had. Retrieving POP mail using the Premium version. It has taken two weeks and still not fixed? I see that you are hiring. Maybe this is one of the reasons why. It would seem to me that any software guru worth his salt could have fixed an issue of a service that we pay for. Now that i am through venting. I hope we see light at the end of the tunnel.

June 3rd, 2008 at 5:04 pm

keep doing a good job. we will be here like always and thanks for all your hard work. sincerly. with out your help we would be nothing. j.ayala42@yahoo.com

June 3rd, 2008 at 7:14 pm

When I receive FWD email with HTML attachments I cannot download them.

June 3rd, 2008 at 9:40 pm

keep up the good work.thanks for let up know about this.good luck!

June 4th, 2008 at 5:11 am

I also cannot open attachments sent by HTML
Why do you guys have to constantly “update”?
My theory is, and always will be, if it ain’t broke don’t fix it. I am 67 yrs. old and love using my yahoo acct. until you start messing with it. LEAVE WELL ENOUGH ALONE!!!

June 4th, 2008 at 5:14 am

I’ve had this issue periodically.

On a separate note regarding formatting – I can’t for the life of me figure out why you can’t set up a a default text font/color for composing and replying to messages. It doesn’t make any sense. It seems like such a basic function. You can pre-format a signature, but not an email message. Is this on a to-do list someplace?

June 4th, 2008 at 8:40 pm

pls help i cant open my yahoo mail for a week now
thanks

June 5th, 2008 at 5:52 am

Hi Ryan,

Check your email, I’ve sent you over an example of the paragraph spacing issue and a link to our wiki which has a workaround and some further investigation.

Cheers,

Ian

June 5th, 2008 at 12:09 pm

Anne says she has been unable to open yahoo mail for a week. I guess I’m lucky: unavailable for “only” 2 days or so. Script not reading, etc.; some hint it had to do with Java being disabled?

Oddly, I could log in to Yahoo and work with Yahoo groups; could see subject & sender of new messages on Yahoo front page, but could not access Mail.

Wasted a lot of time trying to figure out the problem. Recovered spontaneously as suddenly as the problem had begun.

Possibly related: “marvelous” new “upgrades” which I find mostly annoying, not helpful, and (just before the crash) being forced into Rich Text option when replying to a message. When I clicked to return to plain text, gaps were left in the message (double spacing?) and I had to cancel and start all over again. Happened just a couple of times, but–?

–Frank

June 5th, 2008 at 12:11 pm

I’m seeing this problem as well, especially in IE 6 or 7. I’m also emailing some examples.

Interestingly, if I downgrade to the “classic yahoo mail”, the emails render fine…

June 6th, 2008 at 1:05 am

[...] post on the Yahoo Mail Blog says they’ve had a “handful” of reports on the issue — mostly from email [...]

June 6th, 2008 at 6:58 am

my mail suddenly went back to CLASSIC without warning……..EVERY TIME I open a mess. I get an error page………..Saying…..”an error has occured with this script do you want to continue anyway?” It’s a pain in #&%! I have to cloick yes every time. Also I wrote before about my mail box saying I have 8 new messages, but when I open it there are only 6 or 7. Why doesn’t it know the correct amount of mail I have! Diane

June 8th, 2008 at 10:29 am

My mail is all of a sudden having a hiccup. I see the header, who its from, date/time stamp etc, however, I see no content or body of email being sent to me. Is there an option to change or something I can do in order to read my email? I am in yahoo mail classic. Thanks

June 9th, 2008 at 6:35 am

hey what up
nice to meet u…

June 10th, 2008 at 4:36 am

Hi

I author HTML promotional emails for a company who send them to their opt-in subscribers list in their millions. We use the services of email authority Habeas (www.Habeas.com).

Before sending an email out, I always submit it to Habeas’s ‘Content Check’ facility, which shows how an email renders in each of 19 email clients… both web-based and PC-based.

For many weeks now, it’s puzzled me why in both Yahoo Mail and Yahoo Classic, all paragraph tags have not been rendered; text simply loses all its line spacing.

I’ve put it down to a fault of Yahoo’s rendering engine and that, because it’s such a fundamental HTML tag, not some exotic css code, it would be soon sorted out. But no; it’s still happening.

Please advise.

Thanks

June 11th, 2008 at 3:11 am

Hi Ryan,

Good to hear you guys are working on this one, we’ve been hearing plenty about it too. In fact, we posted a little more about this with some sample screenshots a few weeks back:

http://www.email-standards.org/blog/entry/yahoo-drops-paragraph-spacing/

Looking forward to hearing about a fix.

June 15th, 2008 at 8:13 pm

Don’t like the new format for my e-mail,
now I can’t see the whole listing on my freecycle,
I have to open each one to see what they are offering. It’s wider now and doesn’t get enough words to look, I liked mine better the other way. sorry!

June 18th, 2008 at 5:57 am

Hi Ryan,

Any news on a fix for this?

Dave Greiner (hello by the way, small world!) posted a link with a good fix (margin-bottom: 1em, which is very neat); we’ve also posted a fix and some further musings on how/why this might be happening:

http://www.emaildesign.co.uk/2008/06/06/yahoo-mail-paragraph-spacing-being-eaten/

Fingers crossed on a fix soon!

All the best,

IanP

June 18th, 2008 at 10:21 am

what is going on with the forward messaging problem? every time i insert my contacts it says there is a problem… THE RECIPIENT INFO DOESN’T SEEM QUITE RIGHT. LOOK IT OVER AND TRY AGAIN. what the heck should i look over the contacts that i have had for years and had no problem forwarding things to…until the GREAT NEW YAHOO MAIL!!!!!.

FIX THE DAMN PROBLEM ALREADY!!!!!

June 26th, 2008 at 4:13 am

Since today, when I send email to someone, I always receive this message:
“There was a problem!
Some info doesn’t seem quite right. Please look it over and try again.”

Acctually there is no problem with email Adsress that I have written. I do not understand what happen with Yahoo.

My friends also told me that when they send me email, they always receive “MAILER-DAEMON@yahoo.com” that told them that “This user doesn’t have a yahoo.com account”.

What happen actually with yahoo Email. So now I can neither receive nor send an email using my yahoo email.

Thank you

July 7th, 2008 at 7:59 am

The paragraph spacing problems are still happening as of July 3.

Any updates on a complete fix for this?

Clients are very unhappy about the way their newsletters look in some Yahoo accounts – like one giant paragraph.

July 13th, 2008 at 11:09 pm

Getting a Problem message: The recipient info doesn’t seem quite right. Please look it over and try again.

Trying to send an email to several people in my volunteer association. I’ve even tried splitting the recipient email addresses between To: and CC: – no affect. I even tried eliminating some of the recipients. At this point, I can only send to one individual at a time. This is not feasible. Please assist me,
Roni

July 25th, 2008 at 3:05 pm

Why whenever I use the new yahoo mail it never remembers my column spacing that I have to set up each time I use it. I like to see the whole subject line on long messages so I widen the subject column but it never remembers it. Annoying to say the least.

September 4th, 2008 at 11:10 am

As of September 3, the paragraph spacing problem in Yahoo Mail is still NOT fixed — a full 3 months after Yahoo reported that the “engineers are working on it.”

Any update on when this problem will be fixed?

September 5th, 2008 at 10:25 pm

Hello.

I will provide an example of how the paragraph spacing situation affects me. I am a recently subscribed AT&T-Yahoo user.

For me, I recently switched over from AOL and am working to update my email address for email newsletters and such I had received at my AOL account. Naturally, for some of these newsletters I am receiving them twice: once at my new email address and again at my old email address. Receiving the same email at two different email accounts just happens to allow me to provide this example:

When I receive and read this one newsletter at my AOL account, the paragraph spacing is correct, with a line space to separate two paragraphs (just like this comment is set up). But through Yahoo, that same newsletter I receive as a solid block of text (just picture this comment without the spacing between paragraphs). Additionally, many other emails I get at my Yahoo account have the same spacing problem.

As someone who recently switched and now uses this email program, I can’t help but be a little frustrated over not being able to read my email correctly. Please address this matter promptly, both for me and the other users who are having the same difficulties. Thank you.

September 17th, 2008 at 7:13 am

[...] message was posted by Ryan Knight, Community Manager for Yahoo Mail, in June announcing that Yahoo is aware [...]