Comments about Comments

November 14th, 2007 at 3:52 pm

Just wanted to be the first to say…Good idea!!! We like to be heard, too!

November 14th, 2007 at 4:20 pm

what the heck are you talking about?

November 14th, 2007 at 6:05 pm

Hi,

I have many domains handled by Yahoo Domains. They send me emails about renewals or about an upcoming email change but they do not always say which domain the email applies to. This makes the notification kind of worthless.

As to these comments, I am using Mac OS X Tiger with Firefox 2.0.0.9 and I cannot use an apostrophe because it calls the firefox search function. Kind of pain. Makes it harder to comment.

Hope these comments help.

November 14th, 2007 at 6:06 pm

Hi Anonymous,
-
In some cases people choose the comments section to share an issue they may be having with the product … but are sometimes inappropriate (overly rude) or unclear. I want to make sure that issues get bubbled up to those who can resolve, but I need details to do that.
-
Ryan

November 14th, 2007 at 6:27 pm

im borring

November 14th, 2007 at 6:53 pm

I’m quite happy with the format on My Yahoo, it suits me perfectly. Its laid out in an easy to read format and I dont have to think about it. That said, unless I go through yahoo email I’m forced to enter Yahoo Beta world. When it was initially offered I tried it and I did not like it. Is there a reason I have to use Yahoo Beta?
Make it stop make it stop!!!!

November 14th, 2007 at 7:06 pm

Hi ryan..:)
well thanks for allowing us to post our comments and views…:)
I am using yahoo! mail for quite a long time now and for the past 3~4 months i have been trying to configure the weather gadget in the right pane in yahoo! mail…but the bad thing is whenever i try to configure it using my location it says-”We are sorry,our system is busy!please try again in a few minutes”:(
Well i would be grateful if u look towards this matter positively…:)
Regards,
Rubin
P.S:The problem is not happening in case of creating a new account…there the weather gadget can be configured at ease.

November 14th, 2007 at 7:10 pm

I wish I could “embed” graphics (photos, jpgs, etc.} within my messages like I could with AOL. Are there any plans to add this feature to Yahoo Mail Beta?

November 14th, 2007 at 7:13 pm

Yahoo mail beta takes a long to load. Also there is a problem with attachments. My Yahoo Beta has an easy to read to format but there are no interesting colors or backgrounds.

November 14th, 2007 at 9:18 pm

My polite requests to Yahoo customer service have all been ignored or misunderstood. Sometimes being polite doesn’t pay off. I posted some comments to this blog in the hopes of getting someone – anyone’s – attention. Maybe rudeness is not ok – but the problems I’ve had with my account (which I’ve recounted in detail dozens of times to no avail, both in emails and on this blog) drove me to it. Sometimes you have to yell to be heard.

On a related topic – I find it amusing that there’s even a debate over whether to allow comments. Blogs that don’t allow comments are simply one-way billboards that ignore the interactivity that people expect/demand from the internet. Sure, you get some rude comments. But if you deny people the opportunity to be part of a conversation, you might as well stop publishing a blog.

November 14th, 2007 at 9:39 pm

why do I get e-mail dated 2038 seams you coul eliminate thiss…..

November 14th, 2007 at 11:08 pm

Comments about comments. I agree totally. People should mind there p,s and q,s. And not cut people down. People like that are very immature.

November 15th, 2007 at 12:22 am

How do I compose a text in the new Yahoo. I need urgent assistance please. Thank you

November 15th, 2007 at 12:48 am

Hmm… So I see Yahoo is now offering POP access to all! But no official announcement?

Are you guys waiting for the IMAP to be offered soon as you offer it to Mobile Users?

November 15th, 2007 at 1:25 am

tried the beta, sorry but it’s not betta. how soon will the offer to switch go away?

November 15th, 2007 at 3:21 am

Greetings. Here is my issue , The texting function in my primary yahoo account doesn’t work. On My personal lap top, Kid 1’s desktop, Kid 2 Mac Book Pro, Or All 3 computers I checked it with at work. The really odd thing is my back up Yahoo account can text like a champ from all the above boxes and works with no complaints at all. I chatted with 3 different CS reps who all checked my account and confirmed that Yes No TEXT messages for you! And then forwarded it up to the “Engineering” Team for resolution. Who promptly responded that my account was working without problems Then advised me to re check everything on my end. And of course to have a great day. Insert loud scream of frustration here. Any help you can offer would be great thanks.

November 15th, 2007 at 3:30 am

Believe it or not, I enjoy reading the post of folks responding to your blog. Some reason or other, I didn’t think they would hammer you so fast with problems lol.

All I can say is thank you for making this available. It gives the Yahoo members a chance to be heard. Thank You!!

See all of ya around the blogg : )

November 15th, 2007 at 3:39 am

While I think the give-and-take is nice, how does “we’re not customer care” reconcile with “be as specific as possible”? It seems like the specificity would be necessary for the customer care people to fix the problem, and that level of detail here would start to stray over that line…

For myself, I’m annoyed that every time I log into Y!Mail at work (on a Windows box, instead of the Mac at home) I’m presented with a screen asking me why I’m not on MyYahoo! Beta. I’m not on it because I don’t like it. I already tried it and changed back. I don’t need to be asked every time I log into Y!Mail if I want to switch. I want to see my mail, not a marketing pitch.

Thanks…

November 15th, 2007 at 3:41 am

Removing the Mail tab from the upper left hand side of Yahoo Homepage is not a good idea. I have used that tab for years and still find myself trying to click it to check my mail. Thank you for your time.

November 15th, 2007 at 5:00 am

The best comments are those where the commentor shows a respect for all those who delve into the realm of commenting & blogging.
~~Here, is the truth.
Well stated, my friend.

~~Now, get your lazy ass out of your chair,
and go take a run or something! (j/k)…

Cheers!

November 15th, 2007 at 5:11 am

The reason I have posted problems here in the comment section is that I NEVER get a satisfactory response from your “official” support channels. The responses I have gotten are worse than what one would expect from the “proverbial” overseas call centers. Every time the response is “no trouble with your account!” Even when I get a pop up in Y!M telling me to “contact support”. My carefully cut/pasted message is ignored by your response center help. Stating all this, I will submit yet again, that the RSS feed is not working properly. The “new feeds” indicator doesn’t indicate new feeds, but the behavior NOW is even worse. When I click the unexpanded RSS feed flag to see if there are ANY new feeds, I get none. I have to expand the RSS feed section, then click the master RSS feed flag to see new messages. So how in the world am I to explain this to your lame customer support folks. (When I bring Y!M up fresh, it behaves correctly, but I leave my browser up all the time and come back to check feeds, mail, etc. That is when it fails.)

Keep up the good work. Oh, I am a PAYING customer for Y!M. That privilege “buys” me nothing in terms of improved support, which is a bit disappointing.

November 15th, 2007 at 5:31 am

Using the “Sent Date” as the timestamp of the message has got to be fixed. You are trusting the sender of the message’s time, and it is often spoofed by spammers to some date way in the future. Please start using the “Received Date” or at least giving that as an option.

November 15th, 2007 at 6:08 am

The new yahoo mail format has two problems:
1. It dropped all bulk mail
2. The options for email editing is missing

November 15th, 2007 at 6:13 am

Do you want to know why people put comments that should go to customer care in this space? It is because “customer care” just sents out robot responses and does not address system dysfunction issues. For instance, there are many comments about Yahoos lackluster performance filtering spam, especially compared to Google’s Gmail.

It is a competitive market and Yahoo users, especialy those who pay the extra $20, are not captives. Next time you and your colleagues want to disregard complaints about Yahoo’s poor track record filtering spam, try to think about the real meaning of the word “customer.”

November 15th, 2007 at 6:34 am

It would be great if it could be possible to personalize the home page of the mail whit widgets, like bookmarks, calendar, notes, todo, etc

November 15th, 2007 at 6:36 am

Is it possible to share whit friends o coworkers a specifc folder of the mail?

November 15th, 2007 at 7:17 am

Just wanted to say I am enjoying the new homepage and email. Just wish we had more choices for the background.

November 15th, 2007 at 7:27 am

I do have a question. While changing over to the new Beta version of My Yahoo, it stated that I would enjoy the same content as before. However, when I changed over, my Bookmarks didn’t added to my new My Yahoo page. Am I responsible for adding them all again?

November 15th, 2007 at 8:01 am

Everything is great. Best webmail available to date…however, some of us like clients too! PLEASE, IMAP support. Gmail has it now, and I really want to stick with Yahoo!…it’s so much better.

PLEASE give us IMAP support!

Tim

November 15th, 2007 at 8:05 am

Hello,
I have been using yahoo mail for more than 9 years and everything was working ok until you release the last version. I´m really disappointed because sometimes I can’t open emails, or even send or replay. Also it´s too slow. Sometines I can’t even switch to mail classic. I am paying for a premium service, I don´t know if this is just my case but I would like you to help me with this situation.
Thanks in advance for you help.

November 15th, 2007 at 8:35 am

Hi! I love the new yahoo mail but the integrated chat doesn’t seem to work for me. Sometimes my friends who use msn send me an instant message which appears in my yahoo mail but when i try to write back, it tells me i must add them. i add them over and over and check the box in contacts to make them appear in my online list but still they never come up on my online list and i can’t chat with them. help!

November 15th, 2007 at 9:36 am

Good pointers short of support requests to Y! Customer Care, to whom I recommended development of some new modules as a fallback should Y! mash prove unworkable–I’m not in on user findings at Y! mash, but I understand that it has been a love-it-or-hate-it system during trials.

November 15th, 2007 at 10:02 am

I do not care for the new format at all. It just seems like it takes over my screen. Inbox is all I really care about.

November 15th, 2007 at 10:04 am

what do I need to do to return to the old yahoo mail? I liked it better! the “new” mail will not allow me to click on individual addresses that I want when I want to select several, now I have to click yes I want to delete when dumping spam(clearing a mailbox), longer download time,no matter what I do, the boxes-incoming, reply are to small or too large- I’d really rather return to the old yahoo mail! for me, it worked! the only thing that puzzled me about the old, now new yahoo mail is I tell yahoo this or that is spam and soon it is back in my regular mail-examples-shoes.com, fredricks. com. do the above pay yahoo to get access or what?

November 15th, 2007 at 10:20 am

The new format has locked up and will not let me forward,print,nordelete any mail. It will not let me go back to the old format either. Help!!!

November 15th, 2007 at 10:47 am

I am the Hollywood-sparrow and would like to say the hollywood blvd characters DO NOT work for the theatres. They are freelance entertainers making sure both tourists and non have fun in hollywood and would like for yall to show gratuity and contribute what yall can financially to better our entertaining cause. Hope yall have a great holiday season…savvy? Thanks. Jdlatxsparrow@yahoo.com .

November 15th, 2007 at 11:03 am

1. You’re not Customer Care, true. But please do NOT ignore the fact that so many people find it necessary to post their problems here. As many of the readers here could testify, your Customer Care department is really not helpful and not functional. They do not understand and do not really resolve customer’s problems. Poor diagnosing, poor troubleshooting, poor problem solving, poor follow-up. Please reflect this to the appropriate department head.

2. Even though I am using the new Yahoo Mail, I concur with other users that there were NEVER this many problems accessing and using Yahoo Mail in the last 10 years until this new version. Even the first Beta version was usable. But the last Beta version and this official New version are very unstable and unreliable. Again, please do NOT ignore this feedback. Yahoo has taken something that worked well and turned it into something that’s cool but doesn’t work reliably anymore. And Customer Care is of no help.

Hope you could do something to fix these two main complaints. Software is more than just adding cool features and using the latest Ajax technology. Customer expectation, customer relationship management, and customer care are all part of the overall customer experience.

November 15th, 2007 at 11:35 am

another thing, why, when I click on yahoo mail drop down on the right side of the website, just above the weather, do I get: Please go to mail.yahoo.com to retrieve your mail? that makes no sense! just a another step to read or even to see IF I have any mail. kinda dumb to me.

November 15th, 2007 at 2:05 pm

Would like to have the top left MAIL button back

November 15th, 2007 at 2:06 pm

Any news on new calendar and notes ?

November 15th, 2007 at 2:19 pm

Unfortunately, Ryan, so many folks post “Customer Care” issues here because Yahoo’s Customer Service is so notoriously awful!

And I say that as a long-time Yahoo Mail Plus user who’s generally thrilled with Yahoo’s services.

But you know several of us have complained in the Y-Mail group about it while we’ve been Beta testing. And I imagine this deficiency in Yahoo’s services has much to do with the company’s continued bad press.

A recent example for me was regarding Yahoo Mobile. I was directed by the Help pages to use an online comment submission with very few fields to fill out. My first response back from Customer Service was to reply to them by stating my problem clearly and using specific details. After doing that, the next response was a fairly canned message that showed me the team member had clearly failed to read the detailed reply I sent. Only after responding in a somewhat angry manner did I get a team member who managed to offer me a possible solution. Since then, my open ticket has been moving along in an acceptable fashion.

November 15th, 2007 at 2:23 pm

In earlier years we could embed photos into our email messages. Then Yahoo took that away from us.
I sure wish you would bring that back.

As a work-around I have found that I can drag a photo I uploaded into Photobucket into the body of my letter and it will appear to the receiver, but doing that is a pain.
Bring back the ability to embed our pictures in our letters, not just attach them.

November 15th, 2007 at 2:41 pm

I add my name to the ones asking for the capability to insert images/graphics/pictures (.jpg-type) directly into the text – like Outlook and Outlook Express. It’s so much easier to see the images while you’re reading the message, rather than bouncing around opening and closing attachments.

November 15th, 2007 at 2:46 pm

Can Yahoo mail expand the Spam filters from 500 to, like, 2,000 or so? I’ve max’d out the limit, but am still receiving Spam that I would like to have rejected automatically. I believe there are others that have asked the same question. Anything you can tell us, Andy?

November 15th, 2007 at 2:53 pm

Lot of the spam comes with wrong time stamp, something in the very past, or something few days older. When I see new email, it gets lost in the middle or somewhere in the end. It is very difficult to find such message and delete it. Can something be done about it, or have some option to see all unread email, or sort the mail by receive order instead of published time (which is many a times wrong for SPAM).

Thanks.

November 15th, 2007 at 4:25 pm

Love Yahoo! Mail been using it for many, many years. Please, please add IMAP support. It’s the only way to do email!

Thanks.

November 15th, 2007 at 4:41 pm

Hi everyone,
-
Looks like the hot topic is about Customer Care, and whether or not I’m contradicting myself.
-
Simply put, I can’t resolve individual issues here. Just not enough bandwidth. BUT (and here’s he cool part) detailed reports from you guys can lead to our product and technology teams identifying a broader issue and fixing it at the source (rather than Customer Care trying to correct it one at a time).
-
RyanK

November 15th, 2007 at 6:58 pm

Is there a way to set up a default to check spelling before we send an email?

November 15th, 2007 at 7:00 pm

Ryan, I got my old yahoo mail back. It works great! I really don’t want to hear from yahoo about much of anything as their response would probably take about as long as the new email takes to load. they really don’t care what we think out here. if they did, it would be much easier to contact them. so, please don’t mess with something that works, is simple and easy.

November 15th, 2007 at 11:26 pm

I have been a Yahoo email acct holder for 8 years. Until recently, I have been very satisfied with it. However since all the beta stuff has been going on, I opened a Gmail acct and if I cannot continue to function my online business without the hassles, I am switching everything over.

Rather than leaving a long message, here are a few bullet points:

1. What happened to Quick Builder in the address book? That was a great time saver to upload the many opt in subscribers from our real estate business website into our newsletter.

2. Many problems with error codes (5 & 6). Sometimes email can’t be opened or it takes forever to open.

3. Customer service response is robotic. Tried to call the telephone customer service number the other day (30 minute wait).

4. The mail search function is broke on my acct but works on my wife’s email acct. Customer service says its broke but no real estimated time frame to fix.

5. Don’t like all the Beta stuff going on. You never know what’s changed or when.

6. Lots of issues with the mobile email system. Beta has been very frustrating. The yahoo mobile calender went away for 2 weeks then reappears out of the blue.

7. Lastly and MOST IMPORTANTLY, we run an opt in real estate business. Yet when I email to these opt in subscribers, Yahoo blocks us as spam. Even after we have proven our opt in format to Yahoo and complied with their policies, we are still blocked. NO ONE at Yahoo has been able to deal with the issue.

November 16th, 2007 at 5:06 am

I used Yahoo Mail for years and loved it. Recently I moved to another provider who offers IMAP access for free. I love what IMAP can do but I miss some of the functionality of Yahoo. If you have plans to introduce IMAP it would be great to hear about them. I’d love to come back to Yahoo but until IMAP is implemented, it just does not serve my needs. Any news?

November 16th, 2007 at 6:21 am

Speaking of comments, I’ve been using Yahoo Mail for nearly ten years and I even pay for Plus the last few years. POP access is nice, but I’d really, really, like IMAP access for easier management. I know IMAP is enabled on my mobile devices, but let’s bring IMAP access to the desktop. I doubt I’d leave for Gmail (who has implemented IMAP), but there are those who will.

November 16th, 2007 at 7:06 am

I usually never log off from my Yahoo Mail. Laterly ERROR 999 appear. It disturp my work, you can’t retreive the mail, you can’t send or even save the draft.

I recvd all sort of suggestions but none official. I clear every thing, including clean disc etc n I have a active NORTON n it still don’t help.

Some say YAHOO retrict the usage, isn’t all ISP want us to log into their web as long as possible?

If Yahoo don’t allow un-interupted service, is time to switch over to other ISP example gmail or hotmail or what??

can someone from Yahoo adv?

point to note: I don’t SPAM or HACK.

November 16th, 2007 at 8:02 am

I really love the latest upgrade. I feel that I have everything at reach. Thank you for your effort.

November 16th, 2007 at 8:24 am

I did not like the new mail format, and they very promptly switched me back. Thanks Yahoo!!
The one problem I have been having for months is the mail flags, both on my Yahoo Home page, and the toolbar. It is always wrong. If it says I have 1 new mail, I have none, if it says I have 8, I may have 3 or 4, but it is never right anymore. What happened??

November 16th, 2007 at 9:27 am

I want my old Yahoo back and cannot get it! The new one will not allow me to delete or move anything – I hate it! Besides, I do not want all this oter junck cluttering my page and cannot seem to find a way to delete all of it. I want things plain & simple. I have tried to unsubscibe to the new Yahoo to no avail.
Help!

November 16th, 2007 at 9:30 am

Ryan, you still don’t get it. Customer care is broken. People hate dealing with it because it doesn’t solve problems. I realize you are paid to be a cheerleader or an evangelist or something, but get a clue man. Tell your product managers something is rotten in San Jose and they need to fix it.

November 16th, 2007 at 10:03 am

Same comment as, I see, many others: I want the mail button back on the homepage….pretty please?

November 16th, 2007 at 1:12 pm

These comments are hard to organize and respond to. Can we have forum with topic threads? Some of these need more information. For example, someone says there is a problem with a mail button on the “home page” — but I get the mail button at yahoo.com. (By the way, I like my home page set to MyYahoo, which makes things simpler.)

November 16th, 2007 at 2:27 pm

I am having a problem with my email. I have too many messages, and the page won’t let me delete or save any of them, so it just keeps filling up. I try to get on everyday to delete files, but it won’t let me delete, save, or move them.

November 16th, 2007 at 2:42 pm

I am having the same problem as chrstn_crtr. I am unable to move, delete, save, reply, etc… and of my emails. I have been experiencing this problem for over a week now.
It is important that this problem is fixed as soon as possable because all of my college and scholarship application are being sent to this email address and many of them I need to be able to respond too.

November 16th, 2007 at 2:55 pm

I get this message when I try to email Windows Live Hotmail:

“Remote host said: 550 SC-004 Mail rejected by Windows Live Hotmail for policy reasons. A block has been placed against your IP address because we have received complaints concerning mail coming from that IP address. If you are not an email/network admin please contact your…”

What gives? I have never spammed! It’s happening to others too. See here: http://www.daviddalka.com/createvalue/2007/11/05/microsoft-hotmail-blocking-yahoo-mail-as-spam/#comment-35164

November 16th, 2007 at 3:11 pm

Just wanted you to know that I have been with Yahoo for several years and never had a problem. Keep up the good work.

November 16th, 2007 at 3:13 pm

how do i send an email to undisclosed recepient?

November 16th, 2007 at 3:43 pm

ive been trying the my yahoo beta and have went thru trying to set it up when i go to the sport section and set up auburn tigers it show another tean can you look in to it ill try the beta again in a few week its old school for me you fixed a system thats wasnt broken keep up the good work maybe you will test your system before you force people to change to something that doesnt work next time

November 16th, 2007 at 3:57 pm

Hi. Another question, Ryan.

Why is it that Yahoo requires at least FOUR characters before the dot?

For example: name.name@yahoo.com is allowed, but not name.nam@yahoo.com.

November 16th, 2007 at 4:17 pm

Since the “Mail” button is no longer in the upper left of page, I bookmark “My Mail” and get to it whenever I want with ease. (More than one way to skin the cat!!!)

November 16th, 2007 at 9:39 pm

Some programmer friends recommended gmail and I opened a gmail account. I guess it works, but it is definitely not as user-friendly as the older yahoo mail I’ve used for years: gmail seems to written in nerd-speak nerd-think, and options there are not as sensible at those in the early yahoo. I’m glad I didn’t close my yahoo mail account. I smile whenever I open my yahoo.

November 16th, 2007 at 9:43 pm

Please put the mail button back to where it was. Yahoo is supposed to be making things easier not harder. Multiple people above this comment have requested this. How many requests does it take to get someone to listen and take action. Each request likely represents millions of people, who are too frustrated to even post a comment.

November 17th, 2007 at 2:04 am

Whatever happened to Keep It Simple? I want my mail easily, directly, without clutter.

November 17th, 2007 at 7:31 am

I’ve been having problems with the scoreboard, or lack thereof, on my My Yahoo page. Does anybody know what’s going on, is there anyone else with the same problem?

November 17th, 2007 at 7:58 am

I do NOT like the beta my yahoo page and if forced to have it WILL NO LONGER have yahoo as my home page. I do not like the layout or choices and I can’t access the page to change it. Extremely unhappy with yahoo at the moment.

November 17th, 2007 at 8:15 am

since i have changed to att-yahoo. I have not beeen able to check my e-mail addresses that i have two yahoo sites i am very unhappy i can not check my e-mail SOMEONE NEEDS TO DO SOMETHING

November 17th, 2007 at 11:06 am

As many of us have done, we use this forum to post problems we have experienced with new mail. Not wanting to beat a dead dog I will no longer attempt to provide my opinion about mail problems. As for customer care let me say this, my merchant account support staff have been great as for email support group what a complete waste of time. If you would like to know specifics then I look forward to you asking me personally but otherwise I will respect your request to not use this forum as a means to resolve issue. It is a real shame that nothing has been done to resolve issues with your customer support group. I can only hope that you will take a closer look and give some serious consideration to restructuring!

November 17th, 2007 at 11:23 am

Yahoo:
A suggestion

To save an e-mail for a week or 2–not long enough to put it into Word or let it erase thru the automatic trash box and not want it in Draft–I recommend a SHORT TERM SAVE BOX for business and important mail that we need to act on within a week or so but not keep over the long term. What do you think?

November 17th, 2007 at 9:43 pm

can you offer more than one dot? and more flexibility to choose IDs like “name.n@yahoo.com”????

November 18th, 2007 at 6:55 am

Ryan,

New Yahoo Mail…

‘Really love it. It’s awesome in all respects except one: the ad on the right-side of the page, which has been programmed to roll out its space-guzzling presence — no matter what! To deflate it, one has to aim for the tiny arrow on its center edge, but then when another message, or folder, is clicked — boom — the ad jumps right back out there again. It’s like a bully, all full of itself. Taunting. Annoying.

My screen resolution is set at 1024×768, so I have plenty of acres if I use a full-screen browser and mail-checking is fine then. However, I’m usually multi-tasking and have at least 3 applications going at once, so checking my email in a smaller window turns into a constant battle with adBully.

Suggestion #1: Move adBully to the top of the page.

Suggestion #2: Allow a set number of ads to cycle, then automatically stop and shrink them to a button, so that they can be opened again to recycle — voluntarily.

Maybe I’m asking too much… ??

If I am, it means I’m relatively alone in this complaint and if that’s the case, I guess I could pay to take down adBully, but I don’t think he alone is worth it. What I’ll probably do is (reluctantly) trade glam for a lamb and wander on back to Classic.

Thanks for listening…

November 18th, 2007 at 1:20 pm

Something just happened to me that I am not happy about and that is when I am automatically logged off of yahoo email after a specifed time the yahoo screen pops up telling me to log in again. It is over riding anything else that I may have open on my screen, “Like Work”. It pops up in front forcing me to stop what I am doing and deal with that screen. It also continues to take over my screen until I either log back in or min. the screen. Thus causing an interuption in my work and also exposing my yahoo personal email account. Even though someone can not log in and actually see any of emails, they can see that I was on yahoo account and when it pops up in front while I am working and some is standing there watching me for some reason they see this and I am forced to deal with. The screen needs to stay in the backround where it was until I need to go back to it.

November 18th, 2007 at 9:28 pm

Leet me start off by saying I’ve been with yahoo since around y2k. I’ve seen a lot of changes, some good, some bad. It’s these changes that I find terrific. I appreciate innovation, and I love to see a company be proactive. I understand some products flop, it’s the whole idea of BETA. So, when people blog, moaning and groaning how the new system won’t do this or that, think about the 100 other people thinking this is pretty far out.

I’m reminded of how my Dad, a military computer nerd, predicted back in 1966 that “someday, they will make a computer small enough to fit in the bed of a pick up truck”. He got to see my first PDA a few months before he died. It’s “no limits” thinking that make this country great, and make this a great time to be alive.

Keep up the good work!

November 19th, 2007 at 12:46 pm

The problem I experienced with the new mail was when I was connected to the Yahoo Messenger client in Firefox 2.0.0.9 in Windows XP SP2. When it was automatically connecting, my browser would crash when I went into Yahoo Mail. I just signed out of the chat client and have not had a problem since. I also posted the problem on one of the Mozilla groups as well.

November 19th, 2007 at 1:26 pm

as i live in rural area, i still have dialup. seems that new mail is not working efficiently or quickly enough with dialup. each time it tries to load, i have to choose the “classic” option from hyperlink at upper right of screen.

this is now just one more hoop that i have to jump through when trying to access the email. i assume there is a way to switch back to classic, but i do not find it easily – any feedback here?

November 21st, 2007 at 6:49 am

Let me first begin by saying that I am not a computer wizard. Rather, I am a neophyte of about three month’s duration. I’ve never had e-mail or internet access, or, for that matter, a “modern” computer. (my old one was a 486, which I used mainly for word processing) I’ll do my best to describe my problem, but I don’t know a lot of technical terms, so please forgive me if this sometimes seems garbled.
Evidently, the latest version of the new mail is causing problems for a lot of folks.
While I have found the new format to be far easier and less cumbersome to use than Classic, I have not been able to use it for the last several weeks. The page comes up, I’m able to navigate from folder to folder, and I’m able to return to Classic (yuk!), but the folder contents won’t load.
I made the unfortunate mistake of going to the on-line help, only to find that the people there were merely parroting the already-posted “fixes” such as enabling Java Script and dumping cookies and files. (the first person told me to do this while I was on-line with her, and I, in my ignorance, did it, which resulted in an abrupt end to the session) Little wonder then, that I saw words like “broken”, “lame”, “waste of time”, and “awful” in the comments above.
It would seem that there is an unaddressed problem with loading the actual contents of the files, since the screen itself seems to work just fine, and it wasn’t a problem until just recently.
Let me further say that I have dial-up, which is my only option, and I expect it to be slow, but I would like to know why the new mail worked so well at first, and now doesn’t.
Thanks for listening.

November 21st, 2007 at 2:34 pm

I use New Mail on a Mac on Firefox and I think it is definitely a step in the right direction. It’s functionality is greatly enhanced and it just makes work so much more like a normal email client. Sure there are some strange niggles still to be ironed out, like now that the search function has been enhanced with refinement options, strangely it finds mails that are, say older than 7 or 8 days but not more recent ones anymore, say 3 days old ones… Also if you accidentally delete a draft it doesn’t go into the trash, it’s deleted straight away, horror if you lose a carefully composed mail! Also, recently the Firefox tab for the mail page is telling me that I have an increasing number of unread mails, even if I ‘k’ all of them (to mark them read) or use the menu to do that. Mail then even throws up a dialog saying I have no unread ones, but the tab still says I do, and the numbers are increasing. Also trashed mails only go back 3 days or so, if you’re looking for one earlier – tough! And yes, directly embedding photos or media would be great.
But all in all I must say I much prefer New Mail’s approach to anything out there as web based mail and definitely much much more than Google’s convoluted concoction of illogical functions on steroids. So I just hop Yahoo keeps at it and improving. I’m pretty sure they will…

November 22nd, 2007 at 4:07 am

I think I have been guilty of this. The biggest problem with large corporations like Yahoo, Google, Amazon is that it’s impossible to contact support or any type of customer department either through feedback forms or email. So any public face or blog we latch onto for information, suggestions or complaints.

A quick question, will we see Yahoo Notes and Calendar move over to 2.0 anytime soon? And is there any extra in store for Plus users?

November 22nd, 2007 at 5:49 am

I have had my Yahoo account for over a decade (closer to 15 years!) and I’ve never had much trouble. Now, I can’t access some emails, can’t delete or move emails and can’t switch back to “Mail Classic”. Attempting to use Yahoo mail is totally pointless. I will wait until the end of this year to see if any of these issues get resolved. If not, I’ll need to switch over completely to gmail.
One more thing, I’m glad I can see everyone else’s problems – now I know that I’m not alone, that Customer Care is not worth my time and that subscribing will not help resolve these issues.
Thanks Ryan! Seriously, Thank You!

November 22nd, 2007 at 7:41 am

To Shane and others trying to switch to Classic:
.
I’m assuming the “Switch to Yahoo Classic” menu item under the “Options” link (right-hand side of tab bar) didn’t work for you, so here’s another method you might try…
.
Go back to that same Options link and this time, click “Mail Options.” Choose “Signature” on the left menu on the page that comes up, then on the next page you’ll see three links at the top: Sign Out, My Account, Mail Classic. If you click Mail Classic, you should get a Switch popup begging for feedback before you do…
.
Hope it works…

November 22nd, 2007 at 6:42 pm

The email delays are still in full force when sending POP mail from external clients like Entourage or Outlook. I emailed Customer Svc but we all know that’s a waste of time. Sending webmail seems to be just fine. If this problem isn’t fixed soon I won’t be renewing my Plus account.

November 26th, 2007 at 4:55 pm

Funny you should use the Tom/Rod scene—I am beginning to think that Yahoo Mail gives us the same kind of response Rod gave to Tom–laughing at us (after our requests for help go unanswered (for the most part) or are answered by robotic responses.)

For what it’s worth–here’s my additional 2c–what the heck did you do to the bookmark section? Editing a bookmark now is a time consuming and frustrating process–no editing is allowed it seems and I have resorted to just deleting the bad bookmark and re-entering a new corrected one. The older system was FAR superior–just the little box that you could check to access the bookmark, edit it and be done–again,can’t we return to the simpler easier methods that worked so well in the past? Methinks there is too much time on your hands modifying things that DONT need to be modified.

Besides never getting responses to questions posed here,or for that matter elsewhere in Yahoo, I am very frustrated that paying customers such as myself are not given access to some kind of customer service phone number that Yahoo should in all good conscience INSTALL. My account comes up for renewal in March and I am basing my renewing Mail Plus service on how inquiries are responded to between now and then.

Have also been having trouble receiving a daily weather forecast that should be in my inbox around 7 a.m.–Most of the time the forecast never shows and if it does show up at all it is usually much later sometimes as late near midnight the following day. It’s like it gets delivered when things get “caught up”–forget about timeliness-Yahoo seems to not give a damn no matter when mail shows up–if at all. I researched this through the sender who did an exhaustive study on when the mail was sent, and the fault was (and is) Yahoo’s–Today I noticed there was a notice stating the delay problems have been corrected, and today the forecast came through at its correct time, so I am hoping this will be the end of all the delayed (or non-delivered) e-mail–Time will tell!!

One final request: can’t ANYTHING be done to have those “scam” e-mails (i.e you have just been awarded the sum of….) directed to the spam folder–as well as those e-mails that come in some kind of unreadable foreign Middle East language font?
Thanks for listening and I hope reader input will help to improve Yahoo Mail.

December 2nd, 2007 at 4:20 pm

I wish my daughter could use her maiden and married name for the same inbox. Two id’s for one inbox. Is this possible?

December 11th, 2007 at 9:05 am

Ever since I switched to your new system I have had problems. The e-mail function has frozen up and I can not delete messages or create new messages or transfer messages to my folders. I am helpless before a screen now and I have spent hours trying to fix this and I would like to go back to your old Yahoo system which worked well for me. Please respond to this message soon.
Is there a phone number I can call?

December 13th, 2007 at 3:11 pm

I find the Beta is an outstanding upgrade. Just the thoughts of going back to the outdated original is enough to make me cringe. I have used it for a month and can only say good things about it and have recomended it to people. Having said this I must state that in the last week I have had problems geting the Beta version to load incoming messages. It say that it is taking to long to load and to use the original version. Tne line speed is 6528 Kbps 800 K bytes/sec. I followed your recomendations with out any luck.
Thanks for an outsanding product untill the Gritch stold it.
Charles

April 3rd, 2008 at 5:44 pm

I have Dial Up service from ATT Yahoo. Dial up is only option here in this rural area of Michigan. Yahoo keeps telling us we must update our browser. We have downloaded the Yie7 setup for internet explorer. When we get the notice to up the browser, we have tried several times to do so. The download starts and runs for half hour or so then shows error 13 and stops. We set the retry and it will work for a while and stops again. We try to go back to classic mail. What can we do the get a browser that will work in Dial Up? aaapandd@sbcglobal.net

April 29th, 2008 at 5:12 pm

M having problem to login to yahoo mail . And i really NEED URGENT assistance coz there’s where i do alot of chatting related to my work.
I tried so many times but it kept bouncing back “yahoo mail experienced a loggin error;subject expected” and when i click ok button ” unable to load mail javascript files”.
So mean time.. i can only check my email thru MAIL CLASSIC which i dnt like.
Please help me

May 2nd, 2008 at 6:14 pm

Gentlemen. I receive my email quite well and have no problem except one. My son whose email address is tzimmermann@fccva.com does not reach me. He has written to me quite often and has verified this by phone but I do not receive his email. I receive everyone’s email except his. Can make this problem go away?

May 4th, 2008 at 6:57 am

Don’t know what is going on, but I use Incredimail and it had worked fine until yesterday. CANNOT receive mail from my Yahoo account. YES I AM A PAYING CUSTOMER have Yahoo Plus Mail. WHAT IS GOING ON? TRIED ALL DIFFERENT RECCOMENDATIONS AND NOTHING WORKS!!!! Hello YAHOO?

May 8th, 2008 at 9:15 am

I made the mistake of trying the “new” Yahoo E-mail. What I got was a lousy primitive program that does not allow me to switch back to the previous version that worked great for the last 10 year. With this “new” version, I do not have the options to change font sizes, embolden, underline or spell check when I compose and E-mail. The “Switch-Back” link that I am supposed to be able to find at the top of the Yahoo Mail page is not there. Clicking on the “E-mail Us” link does nothing. I have tried an “Opt Out” link suggested by another Yahoo user, but clicking on this makes no change in the format. How can I get back to my orginal E-mail format?

June 2nd, 2008 at 2:03 pm

I do not like the idea that when in the inbox instead of the date line being the date it has the time. Also there is less wording for the subject line because the line has been changed to a single. I also don’t like the idea that if I want to forward an e-mail I can’t use in-line text any more only can use attachment. I’ve had trouble accessing some attachments because I get a message saying I need to have a different address. I totally agree with one of your other letters above from V. Pulliam May 8, 2008.

June 24th, 2008 at 8:32 am

Being directed to Check Mail page after clicking on subject in My Yahoo’s mail preview feature is unnecessary and wastes time.

October 26th, 2008 at 6:57 pm

Here in the past few months from YAHOO I have been getting these sexcam offers in my email. Naturally you have NO option to answer these unrequested and unwanted offers ( SEX SPAM) I want my nic off of all of Yahoo’s sexual related little money making adventures. I have no interest and if I did I’m smart enough to find it on my on without the help of Yahoo. Just where do you go to post complaints about such issues? They certainly are not listed by Yahoo, So I’ll post everywhere I can. Laci