Archive for the ‘Anti-Spam’ Category

Yahoo! Mail Celebrates 25 Years of Online Communications

Thursday, February 19th, 2009

Seems like only yesterday Yahoo! Mail turned 10 years old. But as everyone knows online communication has been around for a little bit longer. The Yahoo! Mail team put together a video to celebrate 25 years of online communication.

For those of you, like me, who have been around long enough to remember all 25 years of it, this video will bring back some pretty good memories. For me it’s hanging out in my friend’s basement waiting the tape drive to load up the Olympic Decathlon game on his TRS-80 and playing Wizardry on my dad’s Apple IIe with that beautiful green screen (it’s still up there in his attic).


Communication Evolution @ Yahoo! Video

Top Three Tips for Spotting Online Scams

Tuesday, February 10th, 2009

This month in the UK, the Office of Fair Trade is promoting their annual Scams Awareness Month. In support of their efforts, I’ve posted some scam avoidance tips on the UK Mail Blog. Since they apply just as much across the pond as they do State-side, I wanted to share them with you too. The first step in helping you to stay scam-free is to recognize the types of scams that are out there. Here are the three most common types that come in email form (which I’m sure some of you have seen before):

  1. Phishing scams – These are email scams that claim to be from an organization, like a bank, and they ask you click on a link which takes you to a Website that looks real but is, in fact, fake. When you log in with your account details and password on this fake site, the bad guys gain access to your private information.
  2. Lottery Scams – These are emails that tell you have won a local or foreign lottery and to get the money you have to pay processing fees and send personal details.
  3. Advance fee or fund transfer schemes – These are also called Nigerian ‘419’ scams where you receive an email, often times from someone claiming to be in Africa or Asia, and claiming that they have access to huge sums of cash but need your help getting it out of the country. In this scam, the criminal offers to send you a check for $100,000 and you send him back a personal check for $90,000 and keep the difference. The scam is, of course, that the initial check is bogus but may take several weeks to clear, by which point the criminal is long gone with your money.

You know what? Your bank will NEVER ask you for a password in an email, you have NOT won the lottery and all you end up with for those huge sums is a ZERO balance in your bank account. I’ve been collaborating with our Spam Czar, Mark, and we’ve come up with these tips to help you avoid the scammers:

  1. If it sounds too good to be true, it probably is – If someone stopped you on the street and said he needed your help smuggling millions of dollars out of the country, you’d be pretty suspicious. We recommend the same type of skepticism when you’re online. If you didn’t enter that Sweepstakes or Lottery, there’s no way that you won. Be extra suspicious if someone offers to send you money up front — as honest as I’m sure you are, that wealthy prince who offers to buy your iPod for 10 times its value isn’t as gullible as he seems.
  2. Check the FROM line – One big giveaway is when a seemingly official message originates from a generic e-mail address. If your bank has something to say to you, it won’t come from “security_services_293@freemail.com,” and when the IRS discovers a tax error in your favor, they won’t write to you from a personal account like “charlotte.magnolia@internetonline.gr” Check the return address and make sure it looks legit (including looking for spelling errors!)
  3. Beware if someone requests personal information or any payment over e-mail – Yahoo! and other respected Internet companies will never request your username or password over e-mail, and neither will your bank, credit card company, or insurance agency. If a message is asking you to e-mail your sensitive information, that’s an immediate red flag. Likewise, legitimate companies will not request money up front for you to claim a prize you’ve won.

For good measure I’m including some of the choicest scam emails we’ve seen in the recent past. By arming with yourselves with the knowledge of what scams are out there and how to avoid them, you’ll be much safer online. As always, if you do see one of these scams, please do your part and click the “Spam” button inside Yahoo! Mail – it’s the single strongest way to let us know so that we can block these terrible messages.

Yahoo! Mail Beefs Up Its Anti-Spam Support

Tuesday, January 20th, 2009

I think, by now, you are all familiar with Mark, our resident anti-spam czar. If not, Mark has graced this blog a number of times before. Most recently he conducted an anti-spam workshop in addition to letting us know how we’re cracking down Lottery scams on our corporate Yodel blog. Today, he’s back with more great news on how he and his team are working to keep you safer for 2009. So without further ado, here’s Mark….

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http://ymailupdates.com/blog/wp-content/uploads/2008/01/mark3.jpgAt Yahoo!, we take spam seriously. And as I’ve told you before, we’ve got some of the smartest computer scientists in the world working to ensure Yahoo! Mail users receive all the mail they want…and none that they don’t. It’s a huge challenge and the bad guys are always out there trying to make a buck with their scams, but we’re committed to helping keep you safer online.

One way we’re turning up the heat on the spammers is by utilizing even more state-of-the-art technology. Recently, Yahoo!’s anti-spam team has been using a “supercomputer” consisting of thousands of individual PCs — part of our open source Hadoop project — to help detect spammers. We’re teamed up with several top universities on this research, looking for more ways to find and block the bad guys even faster, before they can do their damage.

We’re also out there working with partners big and small to help reduce spam across the Internet. We’ve seen some promising early results from one such company, a startup named Abaca, and our hopes are high that together we can block even more of these messages by looking at spammers’ behavior in addition to the contents of their spammy messages.

Closely related to all of this is that we need to ensure the right messages still get through, that we don’t throw out the proverbial baby with the bathwater. With the help of our friends at Return Path, we’re relaunching our Complaint Feedback Loop for commercial e-mail companies. With the CFL, legitimate companies receive notification when users mark a message as “spam,” and those companies can then use that feedback to help them fix the problems on their end. For example, a company may have used a confusing subject line, or accidentally sent to the wrong mailing list; with the CFL, we can get that information to them so they can quickly correct the problem.

As always, I’ll close with a reminder that, if Yahoo! Mail does let something slip through into the wrong folder — either allowing spam into your inbox or mistakenly putting a good message in your Spam folder — please use the “Spam” and “Not Spam” buttons to let us know. Clicking those buttons sends an immediate and powerful signal to our systems (and to me :) so that we can quickly try to correct the problem. It’s the best way for us to get better, and to continue keeping your e-mail experience great!

Mark Risher,
Anti-Spam Czar

Take a tour of Yahoo! Mail’s new smarter inbox

Monday, December 15th, 2008

As you may have heard, we’ve been working on a new smarter inbox to help make your life easier. We’re happy to announce that today, some of you will begin to experience the smarter inbox, and we wanted to give everyone a chance to see what it looks like and what it can do.

The smarter inbox experience features a new Yahoo! Mail Welcome Page which surfaces messages, information and activity updates you care about most, as well as an updated inbox and folder view that filters messages from your personal connections.

The smarter Yahoo! Mail inbox also gives you immediate access to relevant third-party applications like Flickr, Flixster and Xoopit allowing you to do much more, and be more efficient, all from within your inbox. Take a look now and let us know what you think!

- Yahoo! Mail Team

Update: We are conducting a very limited beta test right now of the open applications in Yahoo! Mail. Only our power users, who were invited into the limited beta, can test out the new applications at beta.mail.yahoo.com. We will be extending this beta test to additional users over the coming months.

Spruce up your Mail with Liam stationery

Friday, December 5th, 2008

As a kid I was always flummoxed by the idea that the word used to represent immobility was also used to describe the fancy paper used for messages that are inherently mobile.

Perhaps if I had paid more attention to the fact that they were spelled differently it might not have baffled me so. But in my defense…how often do you ever really write the word “stationery?”

I may have spent several occasions sitting stationary while writing on stationery…but I can’t recall a single time I wrote the word stationery (that was fun).

Anyway, it wasn’t too long ago that only Plus users could incorporate stationery into their Yahoo! Mail messages.

Well, not any more. Everyone using the All-New Yahoo! Mail not only has the option to add designs from one of 8 standard categories, but also from a featured section that surfaces several Liam related options that are sprinkled throughout the original categories.

Have a look the options, and if you have any questions you can check out the details in Yahoo! Help for guidance.

The Yahoo! Header gets an update

Monday, December 1st, 2008

http://ymailupdates.com/blog/wp-content/uploads/2008/12/CG.png Many of you have probably noticed that all around the Yahoo! network you are being greeted a little differently than you were before.  Gone is the Yahoo! ID (often shortened for space constraints) and it has been replaced with your first name.

http://ymailupdates.com/blog/wp-content/uploads/2008/12/Mongo.pngIt doesn’t stop there, because it is also home to a new menu that provides access to your Profile, Contacts, Applications, and Edit My Account options.

Sure the Contacts one isn’t that revolutionary if you are in your Mail account, but it will likely come in handy if you are out exploring another area of the Y! network.

All you need to do is mouse-over the area where your name is displayed (along with the arrow symbol) and the menu is revealed.

Just about everyone using Yahoo! Mail (Classic or the newer version) should already be seeing it there, as well as on your profiles pages, throughout  Yahoo! Groups, Yahoo! News, and more.  Be sure to keep your eyes peeled.

Screencast: Ways to get to Yahoo! Mail

Thursday, November 13th, 2008

Despite my earlier efforts to share these visionary suggestions with screenshots, it seems that people continue to rely heavily on search engines to get to their Yahoo! Mail account. Now if you simply like that process, more power to you. But if you would like something with fewer steps, do I have the video for you. Please excuse the stuffiness of the voice over. Not only was my voice born for print media, I was fighting off some seasonal allergies.

Economy is down, but still be wary of unexpected lottery wins

Wednesday, October 29th, 2008

If he keeps this up I may just have to find a way to give Mark his own byline, but in case you missed the Yodel post, our resident anti-spam czar Mark (the same one who held the recent workshop) had a few words to share about the ever increasing “lottery” scams.  Check it out!

Coalition crackdown on lottery spammers

Yahoo Lottery What generally increases when the overall economy declines? That’s right – crime. And these days, when you receive an email that proclaims that you’ve won the “Yahoo! Lottery,” the financially-pressured optimist in you might be more inclined to bite the bait.

Last May, we filed a lawsuit against “Yahoo! Lottery” spammers who use our brand to trick unsuspecting users into handing over personal data to claim a prize. And we’re making progress on catching these scammers, but we’re concerned that they may step up efforts to dupe people impacted by these tough times.

Today we announced a public-private coalition with Microsoft, the African Development Bank, and Western Union to allow victims of lottery scams to upload police reports we can use with the goal of tracking down these devious criminals and developing better ways of protecting people online. INTERPOL has gotten involved to inform international law enforcement agencies about the initiative and provide guidance on critical information to collect to identify trends and common patterns.

Here’s how it works. Yahoo! and the other coalition members have set up dedicated email addresses and Web sites (ours is http://antispam.yahoo.com/phishingtips) where lottery scam victims — those who took the bait and handed over personal information — can share details of the police report they have filed. These reports may be helpful to other coalition members and law enforcement in fighting lottery scammers.

For readers who spot a scam but don’t fall for it, we have tips for you, too. First off, don’t ever reply to the message, even as a joke. You don’t want to be encouraging these guys. Instead, click the “Spam” button, which helps us and our anti-spam systems block these types of messages and kick these criminals off the Internet. We also have a form you can use to report lottery scams and other kinds of abuse originating from Yahoo! users.

As we’ve said before, no one ever wins the Yahoo! Lottery. And that’s simply because there is no Yahoo! Lottery. We’re on a mission to protect you from these online predators, but in addition to what we’re doing on our end, you can also find some tips on how you can protect yourself on our anti-spam resource site.

Mark
Anti-Spam Czar, Yahoo! Mail

Tips for protecting your Yahoo! Mail account

Thursday, September 18th, 2008

We want to make sure we give users info about steps they can take to enhance the security of their account.  So our VP of Mail, John Kremer, has put together a message (courtesy of the Yodel blog) that highlights many of the things people can do to protect themselves online.

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Mail security tips

There are nearly 275 million Yahoo! Mail account holders worldwide.

Since one Yahoo! Mail address is in the news today, I thought this might be a good time to remind everyone about some online safety tips that will help protect your account. (In order to protect the privacy of our users, we can’t get into specific details of any of our users’ accounts — we know you’d want us to do the same for you!).

  • Choose a strong password. It’s like a toothbrush – choose a good one and don’t share it. Your Yahoo! Mail password can be any length and can contain spaces, symbols, or numbers –- letting you come up with something that’s easy for you to remember but impossible for someone else to figure out.
  • Avoid using a complete word from a dictionary (English or otherwise) or a name.
  • Use at least 7 characters. The more the better. A long but simple password can be safer than a shorter complex one.
  • Use a combination of capital and lowercase letters, numbers, and standard symbols (! @ # $ % ^ &, etc.).
  • Don’t use personal information that someone could easily figure out. Avoid a password based on information easily obtained about your (a birthday, your child’s name, your phone number, school name, etc.). Don’t use a password you already use for another account, like your bank account PIN. And don’t’ use your Yahoo! ID (or other username) in any form (reversed, capitalized, doubled, etc.).
  • Avoid the obvious. Attackers tend to first try repeating letters or number sequences (123456). Stay away from “test” or “password.” And when you change your password, which you should do relatively often, don’t just add a number to the end.
  • Create a sign-in seal. Yahoo! and many financial institutions let you personalize your sign-in page to help you make absolutely sure you’re not falling victim to a phishing scam. See a photo of your cat Rupert? You know it’s safe to proceed.

Cybercrime is an industry-wide issue and we’ve been working with the industry in combating it (with innovations like Domain Keys). Rest assured that we take security and privacy very seriously here.

You are the first line of defense. Head over to antispam.yahoo.com and security.yahoo.com for more tips to help you protect your account, your privacy, and your identity.

John Kremer
Vice President, Yahoo! Mail

Need to change your Yahoo! Password or Name? There’s a tutorial for that

Tuesday, September 16th, 2008

I was chatting with a buddy from Customer Experience the other day (everybody say hi to Carl. He is not only tasked with finding ways to make your Customer Care experience more pleasant, but he also reads this blog from time to time), and I learned about some of the common questions agents are getting.

Now it’s not all that noteworthy that there are common questions, but what people may not know is that when we identify these common questions we try to update the Help Center.  This means if you didn’t find the answer to a question before, that doesn’t mean that it won’t be there in the future.  It’s kind of organic that way.

Anyway, one of the more recent additions to the Tutorials area just so happens to address not one, but TWO of the common questions he was telling me about.  This tutorial offers a thorough run through of the different ways you can customize the All-New Yahoo! Mail.

Included in the Customizing Yahoo! Mail tutorial are step by step instructions for changing the content on your Home tab, changing the color of the interface, and more.  But the one that caught my eye was changing your personal information.  It turns out that two very common questions are about changing your password and changing your password and changing your name.  It also turns out that we have a great tutorial with step by step instructions.

Just below your Yahoo! ID, and above your Home tab, are links for Sign Out, My Account, and Mail Classic (for switching back to Classic).

Clicking My Account takes you to the Yahoo! Account information page, which covers your info across all of the Yahoo! Network.  Keep in mind that the password update, accessed by the Change Password link near the top of the page, is a system wide change, meaning you will now be using that password for all things Yahoo!

Another common question people have involves changing your name.  Whether it’s because of marriage, because of divorce, because you resent your parents, or just messed up during registration, people keep wanting to update that name.

Well you can also update your name from the same page, but we’ve found that in some cases people just want to update their name within Mail.  Maybe you want your full name on your Yahoo! account, but want a nickname or short name within Mail.  Well on the same page you’ll find a tutorial with steps to update your Mail name on an account by account basis.

Select the Accounts option.

Click the Add or edit an account link.

Select the mail account to edit, then click the Edit button.

There you have it.  Changing account information is easy if you know where to look for the directions.

BTW … our Tutorials team is always looking to make them better, so after checking them out please be sure to answer the “Was this helpful?” and provide any feedback you can!