I was chatting with a buddy from Customer Experience the other day (everybody say hi to Carl. He is not only tasked with finding ways to make your Customer Care experience more pleasant, but he also reads this blog from time to time), and I learned about some of the common questions agents are getting.
Now it’s not all that noteworthy that there are common questions, but what people may not know is that when we identify these common questions we try to update the Help Center. This means if you didn’t find the answer to a question before, that doesn’t mean that it won’t be there in the future. It’s kind of organic that way.
Anyway, one of the more recent additions to the Tutorials area just so happens to address not one, but TWO of the common questions he was telling me about. This tutorial offers a thorough run through of the different ways you can customize the All-New Yahoo! Mail.
Included in the Customizing Yahoo! Mail tutorial are step by step instructions for changing the content on your Home tab, changing the color of the interface, and more. But the one that caught my eye was changing your personal information. It turns out that two very common questions are about changing your password and changing your password and changing your name. It also turns out that we have a great tutorial with step by step instructions.
Just below your Yahoo! ID, and above your Home tab, are links for Sign Out, My Account, and Mail Classic (for switching back to Classic).
Clicking My Account takes you to the Yahoo! Account information page, which covers your info across all of the Yahoo! Network. Keep in mind that the password update, accessed by the Change Password link near the top of the page, is a system wide change, meaning you will now be using that password for all things Yahoo!
Another common question people have involves changing your name. Whether it’s because of marriage, because of divorce, because you resent your parents, or just messed up during registration, people keep wanting to update that name.
Well you can also update your name from the same page, but we’ve found that in some cases people just want to update their name within Mail. Maybe you want your full name on your Yahoo! account, but want a nickname or short name within Mail. Well on the same page you’ll find a tutorial with steps to update your Mail name on an account by account basis.
There you have it. Changing account information is easy if you know where to look for the directions.
BTW … our Tutorials team is always looking to make them better, so after checking them out please be sure to answer the “Was this helpful?” and provide any feedback you can!