Conflict with Symantec products causing slowness

I understand that some Yahoo! Mail users may be experiencing some slowness with Yahoo Mail recently. The issue is occurring due to a conflict between Yahoo! Mail and various Symantec (Norton) products including anti-virus/security software. Our engineering team has isolated the issue and is rolling out a fix as I write this blog entry.

In the meantime, if you are currently experiencing an issue with slowness, and have Symantec (Norton) products installed I can suggest disabling your Symantec software while you access Yahoo! Mail to resolve the issue. (Of course, I would not suggest permanently disabling your Symantec software, just do so while checking mail.) If you have to download any e-mail attachments, you can be safe in the knowledge that Yahoo! Mail scans attachments for any viruses before downloading.

The fix is rolling out now and will reach all of our users over the next couple of days.

Andrew – Yahoo Mail Team.