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An Apology

Dear users,
On April 1st you may have noticed an advertisement from one of our trusted partners, Travelzoo, obscuring important parts of your Mailbox and making it difficult to use Yahoo! Mail. I want to let you know that the placement of the advertisement was a mistake on our end and in no way was Travelzoo responsible for the placement of the ad. We regret the mistake and want to let you know that we have sent the following letter of apology to our partners at Travelzoo:

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Dear Travelzoo,
On the evening of Wednesday 1st April, there was a human scheduling error at Yahoo! that resulted in showing a large Travelzoo ad in a part of Yahoo! Mail meant for a much smaller ad. This was not something that you – Travelzoo – asked for, nor was it something that Yahoo! would have knowingly approved for Mail, or on any of its properties.

As a result Yahoo! Mail users experienced difficulty accessing their Mail as the wrongly sized ad obscured necessary buttons. They may have thought that Travelzoo was the responsible party. We acknowledge that Travelzoo neither condones that particular ad placement nor had responsibility for the mistake.

As soon as Yahoo! became aware of the mistake, the error was rectified by midday on the 2nd April.

Yahoo! would like to apologise not only to Travelzoo for any negative impact to your brand, but also to the Yahoo! Mail users for the inconvenience caused.

We take responsibility to our advertisers and our users very seriously and will therefore use our best effort to ensure that it does not happen again.

Please do let us know if you have any further questions on this matter.

Best Regards
Yahoo!

—-

Andrew – Yahoo! Mail Team

This entry was posted on Thursday, April 9th, 2009 at 8:42 pm and is filed under Yahoo! Mail UK. You can follow any responses to this entry through the RSS 2.0 feed. Responses are currently closed, but you can trackback from your own site.

6 Responses to “An Apology”

  1. roy parker says:
    May 22, 2009 at 1:42 pm

    Good!! Much better to be honest and keep your integrity

  2. manojlds says:
    May 1, 2009 at 3:12 pm

    Nice to see that yahoo is so conscious about its users and advertisers. Kudos!

  3. David Walker says:
    April 30, 2009 at 2:13 pm

    Mistakes will always happen. Thanks for (1) putting it right and (2) letting us know. Shows maturity.

  4. Karl says:
    April 27, 2009 at 6:55 am

    It’s nice to see Yahoo apologising for their screw up… shame they only seem to apologise to companies paying them big sums of money, while the end-users who get raw deals tend to be ignored.

  5. Ella says:
    April 25, 2009 at 2:56 am

    Yahoo! is a great email! Simple, fast and easy, what every email user wants! Its provided the best service and always accepts and helps its users! GO YAHOO!

  6. Cesar Insuya says:
    April 24, 2009 at 8:54 pm

    No problem apology is will taken, no one is perfect. tanx for the message.