UPDATED: Intermittent Issues with Attachments
- Posted November 11th, 2008 at 3:25 pm by Ryan
- Categories: Classic Mail, General
We’ve learned that some users may be intermittently encountering errors, or delays, when attempting to attach or download files within Yahoo! Mail.
Our engineers are reviewing the situation, but in the meantime I wanted to confirm with you that we are aware and are on the case. You should also know that in many cases users have been successful (attaching or downloading) after repeating the initial attempt.
We apologize for any inconvenience this is causing.
***UPDATE - 11/14/08***
Some adjustments have been made, and it appears that the issues should be just about completely resolved. The engineers made some additional tweaks that are expected to further aid the situation. We’ll be monitoring closely over the weekend and I should have more detail on Monday.
***UPDATE - 11/20/08***
I’ve confirmed that many users have had their issues completely resolved, but it appears that some of you are still encountering delays. I am following up with the engineering team to get additional information.
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- 194 Comments
November 11th, 2008 at 9:05 pm
It would be nice if the new Yahoo Mail’s column width would be fluid to the size of the monitor you are using or at least remember the settings I drag them too. Everytime I open up my mail I have to reset the size of the column widths at the top…ie..from, to, size, subject…to fit my screen. They are too narrow and don’t show all the subject.
November 11th, 2008 at 9:49 pm
What’s the status on this bug? I still can’t attach any file after 2 days.
Thanx.
November 16th, 2008 at 11:58 am
I have had difficulty for attaching files for the last two weeks from this computer. Today, Sunday 11/16/08 I took a long time to follow all suggestions a and b of deleting cookies, browsing history, etc and restarting the browser. But no solution to the Problem. I do not have this problem with my hotmail account.
February 5th, 2009 at 9:03 am
Yahoo people please help me. I almost spent 2 hours clicking the “Attach Files” whenever I want to compose mail using Yahoo Mail but whenever I click it, the “browse” tab for attachment doesn’t show. In that case, how and where will I be able to locate the file when I couldn’t click the “browse” tab because there’s none.? Help please I couldn’t attach my resume.
November 20th, 2008 at 8:32 am
as of this time, we still cannot read and attach files
November 29th, 2008 at 9:57 pm
as of this date and time I can not open any single attachments in my mail. If there is more than one attachment I receive the option of “open all attachments” but on the singular attachments I only have the option to “download” the attachment and I am NOT sure where its downloaded to but the option to open or save never appears.
November 29th, 2008 at 9:59 pm
As of this date and time I still can not open any single attachments in my email. If there is more than one attachment in one email than I have the option to “open” all attachments, on the single attachments I am only given the option to “download” never open the attachment. I can’t find where the file is downloaded to.
February 18th, 2009 at 7:06 am
2.18.09-
I am having problems trying to open attachments. This problem started 2 weeks ago. I can’t open an email attachment (any file type) from my yahoo email account on my HP notebook computer that operates using Windows XP professional - This problem is evident using yahoo mail from both the Mozilla browser, and Internet Explorer browser. I can open attachments from a gmail account on this HP notebook computer. I can also open attachments from my yahoo email on my other computer?
When I select the attachment, Yahoo does the Norton virus scan, and I receive the VIRUS SCAN window that says - “No Viruses detected” with the enabled button to download the attachment. When I select the “download attachment” button, Yahoo looks for an IP address. The “progress bar” goes from empty to full, and then the message”Done” appears, rather than the window asking where/how to download the attachment.
I have had my son (who is a network admin for a small company) take a quick look at this to
no avail. Please advise.
November 30th, 2008 at 12:33 pm
It’s been sometime and I still can’t get into Yahoo Mail. You are in bad shape. Hope you can fix this problem soon. Don
December 2nd, 2008 at 2:58 pm
Any news on this fix? It has been an issue for weeks. It takes me 10 minutes to download any attachment on my yahoo mail. Everyone else in my office (DO NOT USE YAHOO MAIL) can open our documents immediately. Help please!!
January 19th, 2009 at 4:32 am
I agree. I have lots of attachments to open. I have been with yahoo for 10 years now but am slowly getting fed up. It should not take this long to clear a problem that we have never had before
November 11th, 2008 at 11:58 pm
please if I can get a help to fix back system.
November 12th, 2008 at 1:06 am
I’ve had this issue. When I forward photos sent from Picasa they don’t attach. They seem to attach the second time I try, without doing anything different.
November 12th, 2008 at 7:12 am
I can’t attach either. It just keeps scanning for viruses. This problem just started happening when I installed the 2009 McAfee antivirus. It worked fine with the 2008 version. Is it competing with the Norton that is on the right of the attachment portion of the mail page?
November 13th, 2008 at 8:37 am
Yes, that is most of the problem, actually, went through the same thing with Avast! Antivirus. But I’m still having trouble downloading some photos when they’re sent to me, and some I’ve sent look okay to me, but come up as garbled code to the person I’ve sent them to. That Norton Antivirus they’re using is for the birds!!
November 13th, 2008 at 10:46 am
I am having the same problem and have McAfee Antivirus. I am also getting alot of spam and pop ups. My main concern is the not getting any of my attachments.
November 12th, 2008 at 7:15 am
Since about Nov. 6th we have been getting a jumbled page on our email page. It will download for us to read our mail, but continues to say error on page. At one point there was a statement that there was a problem with Java. Is this part of your updating that is making for the confusion?
November 12th, 2008 at 7:37 am
Hi,
This is a request to you guys. Can’t you guys provide Monaco font in email.
I like this font and i use it every where.
November 12th, 2008 at 7:46 am
I have found that I can open usually the first or second attachmant I get but after that the pop up save or open window never appears on screen
and I cannot open any other attachments
November 12th, 2008 at 7:55 am
I had this problem, too. I sent to emails to the yahoo customer care center. This morning I got news that it is fixed. I did some testing and all is working now.
Thank you, thank you, thank you.
Rosemary
November 12th, 2008 at 9:31 am
I can not open any email. It is just resting on the incoming mail, frozen. Do I have to wait until the other computer is repaired? Please help! I do not want to be on this all day, and my husband gave up long time ago, as his site is working perfectly.
Linda Condon
threeyearteach@yahoo.com
November 12th, 2008 at 8:26 am
Is anyone else receiving emailed photos as embedded bmp’s instead of attached jpg’s?
November 12th, 2008 at 8:55 am
Text in emails I am reading no longer wraps around. I have to scroll right to read the message.
This has occurred on two different Macs.
I have not tested on PC.
Did I click on some option accidently? Is there a fix coming?
Thanks
November 12th, 2008 at 9:32 am
Hi,
I can’t open attached files.. (xxxx.doc, xxxx.xls, xxxx.jpg, )
Scanning…. downloadng…. Z E R O !! nothing happend
Please fix the problem ASAP
November 12th, 2008 at 10:01 am
For several days ‘My Yahoo’ and ‘yahoo mail’ pages are all messed up. Nothing displays right. It takes forever when you click on a yahoo link and some links don’t work at all. In ‘mail’ I can not forward, reply or compose. What is going on? Please fix or advise. Thank you.
November 18th, 2008 at 8:52 am
I seem to be having problems also…when I try to compose mail, the field in which I am to compose my message is not opening up to full size..can you please help me with this.
Thanks
November 12th, 2008 at 10:34 am
I can’t open any file attachments to my incoming mailbox. All I get is the word “Image” but the “file name button” for download is not shown. What’s up?
November 12th, 2008 at 11:01 am
LaunchCascadeError-ymws:Server.MailboxOpenFailed
November 12th, 2008 at 11:18 am
hhaven’t been able to open any of my 53 attatchments for days how long does it take to fix this .i’m trying to get a job and this thing is scewing it all up. i can’t open any of there attatchments or mine.so please fix this problem soon thank you.
November 12th, 2008 at 11:20 am
can’t open any attatchments what is going on
November 12th, 2008 at 2:41 pm
still not working. try to download an attachment, or view one you’ve sent- you get redirected to a white page. not good.
November 12th, 2008 at 3:05 pm
My English professors would cringe at what I am about to write. When I was a mechanic for over 30 years we had an expression, “if it ain’t broke, don’t fix it.” That seems to be the problem with Yahoo the past year. You keep trying to “fix things that ain’t broke!” Then they become broken.
November 12th, 2008 at 11:27 pm
I would like to point out that your text ad for the YMail Blog - along the lines of “It’s like Nirvana for email addicts” - actually means “It’s like absolute nothingness for email addicts”. Surely this is not what you meant. Please don’t further the miseducation of the English-speaking world by conflating Nirvana and Heaven, which are two completely distinct concepts.
November 13th, 2008 at 1:34 pm
I guess it depends how you define Nirvana. I go with the wikipedia version which says:
“The Buddha described nirvana as the perfect peace of the state of mind that is free from craving, anger and other afflictive states.”
I never said it was heaven ;)
-Ryan
November 25th, 2008 at 4:31 am
Heaven vs Nirvana? It is smth. new for me - they are all from one row!
November 13th, 2008 at 7:21 am
I have had some trouble downloading attachments, but the last 2 days there have been very long delays receiving any emails with attachments. Some were returned to sender with a message that it waited too long.
November 13th, 2008 at 8:22 am
Ryan,
I’ve been having an issue with the news module on the Yahoo! mail “home” tab. For some reason it always loads the same news stories from weeks ago. Whenever I reload the page they update, but if I click into one of my mail boxes and come back to the home tab they revert back. I’ve noticed this with world news and sports news.
-Steve
November 13th, 2008 at 11:37 am
Whenever I try to resize my reading pane I keep getting an annoying pop up that says: “Want more room to view your messages? Yahoo! Mail Plus has no graphical ads. Check it out.” I check the “Don’t show this again” box but the message keeps reappearing and I continually have to keep resizing the reading pane. It should remember my settings and stop the pop up, especially since you offer the option to do so. Very annoying.
November 13th, 2008 at 12:24 pm
I am unable to email anything that has an attachment. I tried to send an
email from Microsoft PowerPoint and it won’t let me. Just sits there scanning for a long time then tells me unable to send.
November 13th, 2008 at 12:46 pm
Ella, where are you from?
November 13th, 2008 at 12:31 pm
I want to talk to all my friends on the same page, can you make it that way Ryan Knight and make it more interesting to go on will chats and stuff it’s much funnier that way when i can chat w/ all my friends on the SAME PAGE please
-hammy :) ;)
November 13th, 2008 at 3:00 pm
I haven’t been able to sucessfull open attached text files for quite some time. I get to the download file box and it progresses to about the last 2 or 3 seconds of the download and stops the countdown and never completes the download?? OK, I’m snowed. Any ideas? Photos are working fine.
November 13th, 2008 at 3:32 pm
Ryan,
Could you please address the issue of none of the Yahoo, My Yahoo, or Yahoo Mail pages will load correctly or work correctly. I have tried on 3 different computers, 2 using IE, and 1 using FireFox with the exact same results. This has been going on since the weekend. I can live without all the other stuff (news, weather etc) but Yahoo is my only email which I use for business and personal. The pages look all screwed up and most of the links don’t work. It is almost impossible to reply, compose or forward an email. The inability to communicate is getting critical. I don’t really care what definition anyone uses for Nirvana but I can’t communicate with my business team members. Please help.
Thx, Chris
November 13th, 2008 at 3:34 pm
My wife is having a problem downloading .xls files from yahoo classic. The download box appears, the envelope moves from left to right but nothing downloads. Some files are downloadable. My computer on the same network using yahoo classic (new version is too slow and hangs up way too often) seems to have no problem. We are both using xp computer. I use mozilla and she uses ie.
November 13th, 2008 at 6:12 pm
Apple Safari has this isue: when attaching a file, the blue progress bar (that illuminates behind the website address and fills in to show progress) always freezes half way and remains that way until you reset safari. Everything works, it’s just that darn blue bar locks up.
November 13th, 2008 at 7:30 pm
I tried all day to get to my email using Mozilla and had no luck. I tried Netscape and got in right away.
November 13th, 2008 at 8:22 pm
i cannot open any attachments (.doc, .pdf) - i get the same error screen that i get when my internet is down - it says “web page cannot be displayed.” also, i can’t save the file to my desktop - for some reason, Yahoo mail thinks all the attatchments are HTML file types
November 17th, 2008 at 9:44 am
I’m having the exact same problem on my desktop but my lap top works fine (WTF!)
November 27th, 2008 at 9:09 pm
I have the same “unable to display web page.” But, when i try from my cell phone (yahoo page), it works. The issue there, however, is that the page is waaayy tooo narrow!!!
November 14th, 2008 at 9:27 am
important, dated attachments are frozen in the security doc (wish I knew
where and how to open). This is terribly frustrating and we hope you
find a solution SOON. bEFORE we installed the most recent update
all sustems wee functioning well. Pleeeeeeze help.NOW.
November 14th, 2008 at 10:03 am
I sent an email to customer service several weeks ago about this problem of not being able to attach files. All customer sevice had to say was that the problem was not on their end but on my end and offered a few suggestions. Why did it take weeks for them to determine that the problem was theirs? Why are they not listening to their customers?
November 14th, 2008 at 4:19 pm
What about not seeing the thumbnail view of the attachment. I have finally gotten an answer from 3 separate email problem requests saying that yahoo engineers are working on it–this problem has now been occuring for 5 days without resolve. Have a nice weekend!
November 14th, 2008 at 7:40 pm
I cannot download any files. Haven’t been able for a few weeks. I need this fixed immediately because I have work to do. HELP!!!!
November 14th, 2008 at 10:39 pm
why can not yahoo, send an up date to me that will add the word ‘plus’, to my incoming and out going mail. i tried going to ‘tools’ but no preference’ was on my screen. it will take me days to try to remember where/how to get to my windows window that will let me go to pop3 to make the changes. does any one know how to do this, i can not even view the reply from yahoo customer service, nothing opens.
November 15th, 2008 at 12:37 pm
Your comment says it’s pretty much fixed but it hasn’t changed for me. I have been down for 2 days! I need to get in touch w/people who are trying to reach me re: craigslist items I have for sale and I can’t sell anything until e-mail is fixed. Please help! How much longer do you think???
Thanks!
November 15th, 2008 at 6:30 pm
When I E-Mail with an attachment, the attachment can not be seen by the receiver. What is the problem? The help menu shows an attachment with a choice to click for an attachment but when I click on attachment it goes to the send option. What is the problem?
November 15th, 2008 at 7:26 pm
Nothing has changed. No response from tech support. Click on an attachment to download it, it bounces you to a blank white page. I am this close to Gmail.
November 16th, 2008 at 8:40 am
i love yahoo it is so fun so ttyl
November 16th, 2008 at 11:18 am
I still have the same problem. Half my attachments come thru, the other half I have to “download and open”. About half my “thumbnails” and “pictures” still aren’t coming thru either.
November 16th, 2008 at 3:11 pm
I have not been able to read an email for days. I can get to the inbox but I get the message “We’re sorry, but there appears to be a problem loading the message ….” There is also an error at the bottom of the screen saying there was an error loading the calendar. Any help would be appreciated.
November 16th, 2008 at 10:14 pm
Anyone else having trouble with the email search feature? I search on a keyword that I know exists in several different emails. The search results only show some of the email messages. Some are omitted for no apparent reason.
November 17th, 2008 at 4:37 am
I want the ability to open my attachments back. I am tired of having to forward all my mail with attachments to gmail. I have never wanted to use gmail as my personal email account because I always like yahoo mail better but if I can’t open attachments here in yahoo I will have to switch over. It will save me alot of time if I don’t have to forward my mail everyday. PLEASE FIX THE PROBLEM…It use to work right so why can’t it work right now???
November 17th, 2008 at 6:02 am
I cannot get any of my e-mails to open. It’s telling me it has encountered an error in loading. It has been like this for about 5 days now. I have 200+ spam and cannot access them either. I can delete unopened e-mail, but I can’t open nothing.
November 17th, 2008 at 7:55 am
I’m still having problems attaching and opening attachments in my yahoo mail acct. I can attach and open fine on my work laptop,but not my home computer. This has been going on for quite a while. Please fix!
November 17th, 2008 at 9:32 am
I’m having the same problem. I can’t download the attachments on my desktop but my laptop is fine
November 17th, 2008 at 8:24 am
Any fix to the email problem yet? I can’t open attachments in my yahoo email account, which has been an issue for a couple of weeks. I have a laptop that is updated with the latest version of everything I use software wise. Nothing elaborate either..I am a basic user for the most part. Weird thing is that I can open them from my work desktop. I have already tried to reload Explorere, my Anti-virus software, wireless drivers, modem drivers, etc. I am thinking that I have to rebuild my laptop, which I really DONT want to do.
November 17th, 2008 at 4:32 pm
*
**
I would very much like to be able to attach ENCRYPTED (rar) archives. Some content isn’t suitable to email until there’s some kind of end to end crypto.
**
*
November 17th, 2008 at 5:06 pm
I too have been having the problem of not being able to open any attachments (ie. jpg, gif, wmv, wma, etc) for weeks. I hope Yahoo is close to resolving this issue. The “canned” responses from Yahoo Help are certainly not making the situation any better!! How hard would it be to simply send an email with updated information, instead of me having to email asking “How is the fix coming?”
I have also found that if I forward the emails to another client (ie. Hotmail, Gmail, etc), I have no problems opening the attachments, but this is a real P.I.T.A., plus very time consuming…
November 17th, 2008 at 7:02 pm
Glad to see I’m not the only one having issues opening up mail beginning with “We’re sorry, but there appears to be a problem loading the message ….” . Along with the problematic unable to upload attachments. I fixed that, I opened up a hotmail account and sent attachments from the hotmail account. Just fix the problem, we’re all getting very irritated.
November 17th, 2008 at 8:17 pm
no update today. problem still exists..attachments useless.
November 17th, 2008 at 9:15 pm
I, too, am having problems. Cannot open any e-mail, attachments, spam, sent or trash. I also cannot compose to send an e-mail. I thought it was me, but thank goodness I got into this blog and now realize that it is not me or my computer. Please fix this as I use my computer for work and not just pleasure. Thanks
November 17th, 2008 at 9:16 pm
I, too, am having problems. Cannot open any e-mail, attachments, spam, sent or trash. I also cannot compose to send an e-mail. I thought it was me, but thank goodness I got into this blog and now realize that it is not me or my computer. Please fix this as I use my computer for work and not just pleasure. Thanks
November 17th, 2008 at 10:19 pm
I too am having problems opening attachments. I get the canned responses for Yahoo Support. I’ve done everything, to no avail. So, I created a gmail account and forward emails over there. Everything works fine with gmail. .. Come on Yahoo, don’t “pretend” there are no more issues. Let us know what you are doing to resolve “your” problems, rather than let us think the problem is in our “settings”!!!
November 18th, 2008 at 5:18 am
Please help! Why I cant open my Yahoo mails in Mozilla Firefox 2.0. They keep on giving me a message like these “We’re sorry, but there appears to be a problem loading the message “[Shekinah] The Legacy of Azuke!”. Click here to try again” then when I try again it says “Loading Message” I wait but it hung-up. When I use IE I can open them..
November 18th, 2008 at 8:58 am
I too cannot open attachments. This has been going on for weeks. I got the generic reply that they’re working on it. It has been a week since i received that reply and no updates. In the meantime I got 2 emails asking me how their service was. What service???
November 18th, 2008 at 10:23 am
I also cannot open some of my attachments. This getting to be a real pain. This started yesterday.
November 18th, 2008 at 11:44 am
I still can not attach files, when will this be fixed?
November 18th, 2008 at 12:03 pm
Well, this e-mail problem has been going on for almost 4 weeks now. Enough is enough. I’ve been using Yahoo for many years now but I guess It’s time to switch to Comcast. If Yahoo isn’t going to fix this problem I have no choice. I have to be able to receive my e-mail attachments. Any answers yet???????
November 18th, 2008 at 1:31 pm
Have the same problem. Can’t open any attachments… sooo annoying. Have been using Yahoo for years and really surprised at the lack of action on this ever lengthening forum…
November 18th, 2008 at 2:04 pm
Whatever gotted “tweeked” on the 14th led to me now having this issue when I didn’t before!! Please fix this!!
November 18th, 2008 at 4:09 pm
I can’t download attachments. It starts to, but stops 3/4 of the way through!
November 18th, 2008 at 10:48 pm
Still not able to download attachments. I’ve done everythhing Yahoo Support has suggested, and am getting tired of being asked the same questions. .. I even replied to one of their emails with a link to this site so as to let them “see” that I am not the only one experiencing this problem. .. With Yahoo, I sometimes don’t think the left hand know what the right hand is doing. .. At this point, I am having to forward everything with an attachment to gmail, where it works just fine. .. Knock Knock Yahoo .. Anyone Home? Fix this problem for us, okay!!
November 19th, 2008 at 7:36 am
I have yahoo mail plus and I have the same problem, can’t download attachments, or upload them either! this would be day number 2 for me, and it sucks. I have attach file using an alternative email address, forward them to my cracked out yahoo mail account, then forward them to who ever it was intended. Normally this wouldn’t be a problem, but i have to do this around 30 freaking times a day! C’mon Yahoo, I don’t want to switch to gmail (it looks hideous).
November 19th, 2008 at 8:02 am
I am still having problems with downloading attachments…it takes forever and sometimes will not download at all. None of the previews are showing up in any of the e-mails either.
November 19th, 2008 at 10:15 am
Well, whatever those engineers tweaked on the 14th has now given me the attachment problem for two days. You’d think such an ongoing issue would merit an announcement somewhere.
November 19th, 2008 at 10:26 am
I’m done! Going to Gmail. Yahoo’s inability to manage it’s attachment servers is killing my business. I have never seen such jokers. I was chatting with a tech service person and explained that I finally had the problem isolated back to them ( i had 2 different Yahoo IDs running on the same PC. one would handle attachments fine and the other would not) and they asked me to disable my antivirus s/w. I asked them if I had some super smart antivirus program that know the difference between Yahoo IDs! This was yesterday NOVEMBER 18. These people do NOT know what they’re doing. Yahoo is not good for business!!!
November 19th, 2008 at 11:26 am
I have removed my antiviruses, removed all plugins, deleted cookes, ie history, etc. To no avial. Even tried to utilize firefox. I hope you fix this, and them email me the fix, if any.
November 19th, 2008 at 2:18 pm
Just like the other concerns/complaints I have been experiencing this problem with your email service for at least a month now…quite frustrating to say the least,…not only has it inhibited my communication with my employer but I haven’t been able to send/receive photos and other attachments from family…Lets get this resolved before Christmas …thanks.
November 19th, 2008 at 8:42 pm
Just wanted to add my voice to the outcry about the inability to download attachments: the process stops on a download screen labeled “Getting File Information” and never completes.
For me it all begin just after the time I got updates from MS for my WinXp system in Sep 2008. There have been short periods of time that downloads work but most of the time they do not work.
Hey Yahoo lets burn the midnight oil and get this fixed. The (whole ?) mail community is being affected. Thanks in advance.
November 19th, 2008 at 11:30 pm
For the past one “whopping” week , i’ve been trying to attach files and it has been prooving abortive and those files have deadlines, can yahoo please do something quick?
November 19th, 2008 at 11:50 pm
Hi , am the school principal of the above named school , some of our students’ transcripts and results should have been sent to there various choices of higher institutions of learing with some deadline.
I’ve tried attaching their documents this morning again but it’s been impossible.
I’ll urge yahoo do do some very important thing for the sake of this children, because this could be their golden oppourtunity of securing scholarship oppourtunities to achieve their goals and dreams in life in their choices of higher learning schools.
PLEASE DON’T RUIN THIS OPPOURTUNITY FOR THEM .
Thanks.
November 20th, 2008 at 1:46 am
Hea RYAN ,looks like Im not alone withall the E-mail hasle by the list of !& MY machine is doing SAME !! I have had code 4& 14 &15 while trying to access unopened mail& missing mail after opening ??FUNNY SEEMS to be after the YOU WON YAHOO lottery spam STUF!! that I have weekly in my mail. while trying to delet it LOCKS -UP .WHO is smarter the spamers?? I have a medical condition that keeps me from leaving so the internet WAS a real good was to stay in contact Till as of late whats up back to the pen and paper???
November 20th, 2008 at 4:04 am
Opened a Gmail account so I could get my e-mail attachments, somthing I’m paying Yahoo to do. If this isn’t resolved quickly, I’ill drop Yahoo for another provider.
November 20th, 2008 at 6:27 am
Problem with attachments for last three days. Today still have the problem, but now it appears to have migrated to receipt of attachments. Tried all the fixes that you suggested, but none work. Forwarded a copy of the email with an attachment to hotmail account and it would not receive the email stating that there was a problem. Using IE and firefox and two different internet providers. HELP
November 20th, 2008 at 6:52 am
Thanks, attachments are now working both in and out.
November 20th, 2008 at 7:52 am
What is the status with fixing the attachment problem? Yesterday it took me 30 minutes to download 16 files to an email. That’s 2 minutes per attachment! I use to be able to do that in 30 seconds. What’s the deal?
November 20th, 2008 at 8:44 am
For the last week or two I suddenly cannot download pdf attachment. Norton scans for a virus and says it’s okay. I click download, and, then nothing happens.
Looking forward to having this resolved. :-)
November 20th, 2008 at 10:34 am
For the last week I have not been able to open attachments or attach. I am able to do it in the early morning but after 8:00 forget it. Do you think it has anything to do with the amount of traffic ?
November 20th, 2008 at 10:46 am
Actually the comment dated 11/14/08 says the problem is completely fixed and your just making some tweaks, I just started experiencing this issue yesterday. I have a high spead cable connection with cablevision in NJ and when trying to upload two small pictures one 23k another 11k in size (small) it just sits forever with the message.
Attaching files…
Please wait while we attach the file(s) to your message.
Back to the drawing board, problem not fixed.
I’m running windows xp pro, over a gig of ram all updates installed IE version 7.
November 20th, 2008 at 4:03 pm
Tks. I haven’t been able to use Yahoo mail for days. This is the first time it has worked! For me, the problem wasn’t just related to attachments. I couldn’t get ANY Yahoo mail to open. But it seem to be working now!
November 20th, 2008 at 5:25 pm
It’s been over a month and the 5 people in our office I still can’t download email attachments. It started with .pdf files then .wmv files. Now nothing downloads. I was on the phone with AT&T for two hours before they finally said it was Yahoo’s problem. We were forwarding all emails with attachments to people who had AOL and they would print the files we needed until they started getting annoyed. We finally set up Gmail accounts and are now forward our email with attachemnts to the new accounts. Any idea when this will be resolved?
November 20th, 2008 at 8:21 pm
And the story continues …
Just a few minutes ago in two msgs I experienced the following:
-(msg 1) could download/open JPG with no problem
-(msg 2) could NOT download/open PDF
Yesterday (just for grins) I tried download/open of a DOC and let it churn for 1 hr on the “Getting File Information” screen — it never completed and I had to cancel it.
Problem still outstanding — please fix.
Ryan, it also would be nice if you would enter into this discussion with some warm fuzzies to reassure us that Yahoo is on it (a stonewall is never a good thing for customer relations). What is the status and what have you found out to date about this ? Also any suggestions on how to circumvent would be appreceiated as well.
Thanks.
November 20th, 2008 at 10:32 pm
Hi Ron,
Sorry for the absence (was doing some work traveling). I’ve received word that additional tweaking is still going on, but I’m following up for additional detail.
-Ryan
November 21st, 2008 at 1:37 am
Ryan,
Thanks for your reply. Now that you are on the job I consider myself “warmed and fuzzied” and confident that a resolution will be forthcoming.
I performed the following test on two seperate email attachments that I have been unable to download/open:
- attempt download/open — failed
- change my security s/w setting to NOT scan email attachments. (See Rick R’s comment below. Thanks Rick R for sharing details of your successful workaround.)
- rebooted my computer
- attempt download/open — SUCCESSFUL with no problem.
So I conclude/speculate that the Norton security s/w Yahoo uses is in (what we used to call it in the old days) a fatal embrace with my 2008 McAfee Security Suite. Can your team work with McAfee to address this problem or must I beat on McAfee’s door to (hopefully) get their attention and action ? Or can you guys handle the situition yourselves ?
Please let me know. Thanks.
November 21st, 2008 at 7:20 am
Ryan, attachments are finally working well for me today. Thanks! Wendy
November 20th, 2008 at 10:13 pm
I solved my problem. I am using Trend Micro Anti virus. I had to go in and make sure it wasn’t set to scan for mail attachments. Yahoo already scans using Norton Anti Virus and you can’t have 2 working at the same time. Give it a try no matter which protection you are using. Hope this helps
November 21st, 2008 at 11:45 am
Thanks, everything is working after I changed Trend Micro’s security setting to not scan for attachemnts.
November 22nd, 2008 at 5:29 am
I solved my problem. I am using Trend Micro Anti virus. I had to go in and make sure it wasn’t set to scan for mail attachments. Yahoo already scans using Norton Anti Virus and you can’t have 2 working at the same time. Give it a try no matter which protection you are using. Hope this helps
Thanks that is all I needed. Spent 45 min with online with yahoo and got nowhere.
Thanks Rick R
November 22nd, 2008 at 7:28 am
Glad to help!
December 10th, 2008 at 4:01 am
That also fixed my problem - thanks for the tip!
November 20th, 2008 at 10:24 pm
Hey man. it’s very very anoying not to be able to download the attachment from my yahoo email.
Tell us at least when the problem will be fixed!
November 21st, 2008 at 7:51 am
i can’t send e-mails. i have complained last 3 days and no one seems to answer why. i will change providers, that is how bad yahoo is right now.
November 21st, 2008 at 8:52 am
The new yahoo e-mail is unuseable! I can’t sent attachments and the compose button is completely gone. How do I get back to the old user friengly Yahoo mail format?
November 21st, 2008 at 7:39 pm
I think the part about Trend Micro scanning attachments and conflicting with Yahoo Mail (never had done before) is accurate. My attachment issues are not present any longer
November 22nd, 2008 at 4:37 am
can not download. tried to fix, now have lost E-Mails.
November 22nd, 2008 at 1:09 pm
The new yahoo e-mail is comfotable for me,it gives you everything in one page.GODbless you thank you.
November 24th, 2008 at 5:33 pm
I am able to open .doc files, but .pdf and .xls files will not open or save. They scan properly and then the “Getting File Information” screen appears and hangs until cancelled. I tried disabling in McAfee scanning of attachments but this did not help.
November 25th, 2008 at 4:18 am
Think these updates may have caused Yahoo! mail to hiccup on Blackberry Internet Service (BIS) so the handset spontaneously downloads several days worth of old messages as new — is that possible? I have 4 e-mail accounts that come to my handheld and only Yahoo! has done this, and it’s done it 2x over the last couple weeks.
November 25th, 2008 at 2:13 pm
I started to ahve this problem today. Click on download attachement and never get the pop up windo to “RUN” the attachment.
November 25th, 2008 at 4:33 pm
I started having trouble downloading & uploading attachments today. Happens for all file types. I am not running Trend Micro anti-virus so that couldn’t be the issue. Would it help if I upgrade to newer versions of Norton?
November 26th, 2008 at 7:26 am
It probably doesn’t matter which type of Anti-Virus protection you are using. If your settings are set to scan email attachments, I suggest you change that since Yahoo email is scaning with Norton anyway. remember, you can’t have 2 anti-virus protections working at the same time. hope this helps
November 27th, 2008 at 10:17 pm
I have a old pc with nod32 antivirus. norton is too slow. But in this case i recommend the latest upgrade in the symantec page. (if you wish my version just send me a e-mail)
November 25th, 2008 at 4:41 pm
I still cannot open email attachments. As soon as I click on the link to any attatchment I get the “Internet Explorer cannot display the webpage”. I click on the back button to go to the previous page (the email with the attatchment) and try clicking it a second time because I’ve read that others have had some luck there. Well, no luck here. Still unable to open email attatchments even after the 4th and 5th tries.
November 26th, 2008 at 7:30 am
Change your ant-virus setting so it’s not trying to scan e-mail attachments. Yahoo uses Norton to scan e-mail attachments anyway. Remember, you can’t have 2 anti-virus programs working at the same time. Hope this helps.
November 27th, 2008 at 10:22 pm
In this cases 1-the attachments are 5? Prove 1 by one.
If not resolve the trouble use yahelite. :)
November 25th, 2008 at 5:04 pm
Hangs consistently when I try to attach (scan) a jpg file that I want to email to my son. I use AVG Anti-Virus, with Norton AV uninstalled, so could the mini Norton AV have a problem? I did not have problems with attachments for the past few months since I remove Norton. My browser is the latest Firefox 3.0.4.
November 25th, 2008 at 9:21 pm
My problem is with Apple Safari, version 3.x and up. This issues occurs every time in the “new” yahoo webmail. Whenever you attach a file, the blue progress bar (that fills in behind the address window) to show the progress, freezes. Everything else works fine. In fact, the blue bar just stays frozen, even if everything else is working. You have to reset to make everything work again with the blue bar. Yahoo webmail is the only place this happens.
November 26th, 2008 at 8:27 am
I also have problems in download attachments. Nearly every 10 attachments I received, only about 2 files can be opened, and the rest keep on forever downloading.
November 27th, 2008 at 2:15 pm
For three weeks I haven’t been able to download attachments. Those that seem to download contain 0 bytes. I was promised a reply but received nothing.
November 27th, 2008 at 10:51 pm
It be real nice if the Yahoo tech’s will fix the .mht file attaching problem. I don’t remember how many times I’ve sent email to Yahoo over this.
Been ongoing since day one…
November 28th, 2008 at 10:54 pm
I could not download attachments, using Trend Micro Antivirus- I unclicked the setting for “SCAN WEB ATTACHMENTS” in Trend Micro and now I can download and open attachments just fine - it must have been competing with the Norton Virus Scan
November 30th, 2008 at 7:30 am
STILL NOT ABLE TO OPEN ATTCHMENTS in YAHOO. Works just fine in GMAIL and forwarding to GMAIL and friends– Started happening LAST WEEK –
November 30th, 2008 at 2:24 pm
This is the second time this has happened within a few weeks.
The first time I woke up in the a.m. and I couldn’t get into mail for 6 hours.
Today I woke up and couldn’t get in and still can’t get in. It’s been 5 hours. I’ve rebooted. cleared history, logged out, logged in, checked websites and search engines for help. Nothing’s working. Frustrating! What’s up with Yahoo? Bad service is not a good sign.
November 30th, 2008 at 6:31 pm
Attachments are being corrupted when sent to clinets who have Yahoo hosted mail services. We are not experiencing this wiht other clients who do not have Yahoo hosted mail.
December 1st, 2008 at 6:01 am
I cannot open email attachments. As soon as I click on the link to any attatchment I get the “Internet Explorer cannot display the webpage”. I click on the back button to go to the previous page (the email with the attatchment) and try clicking it a second time, no luck here. Still unable to open email attatchments even after the 4th and 5th tries. I try open the attachment on my desktop and it can be open, when i try on my laptop it cannot be open. My laptop IE version is 7 whereas my desktop is IE ver 6.
December 1st, 2008 at 8:00 pm
Make sure your anti-virus program is not set to scan email attachments. Yahoo uses Norton to scan attachments and you may have a conflict if your anti-virus is trying to scan while Norton is.
December 1st, 2008 at 10:02 am
You’d think that Engineering Gurus would have had this solved before now. I can’t do business like this.
December 1st, 2008 at 10:35 pm
I have been having a problems opening attachments for a week or two now. I uninstalled my anti-virus program and tried to open attachments with no luck. I have tried with Firefox 3.0 and with Internet Explorer 7.0, no luck. I have tried from another computer, also no luck. I have now started forwarding my messages to gmail and can open with no problem. I also can not change my options on my mail account or change to the “All-new mail”. I get a time-out message when opening attachments or trying to change options. This is extremely frustrating. Customer service has been no help.
December 2nd, 2008 at 8:26 am
Yeah it’s a yahoo problem as always…i can send and open attachments with no problem on my hotmail accout, may just have to use that for now on. YApoo just doesn’t give a crap.
December 2nd, 2008 at 10:46 am
I have had this no attachments opening problem for six weeks . Reported it to yahoo help chat desk. They tell me the engineers are working on it but I have to forward emails to a gmail account I had to create to open attachments. Please help. When i click attachments the norton check happens then nothing. Normally it would go to the open save box as it does with gmail but I get nothing., HELP!!!!!!!
December 4th, 2008 at 5:04 pm
For months now I can’t forward or reply to a message - all I get is a blank page. It’s very frustrating. NOW I can’t open an attachment. Verizon here I come!!! (Also, I can’t figure out how to contact Yahoo to request an answer. If anybody knows of link, please post. Thanks.
December 5th, 2008 at 7:23 am
My problem started November 13th and progressed from not being able to download attachments to now not being able to see photos within the emails. Its happening on two different machines with two different program configurations. At first shutting off my Trend micro while I downloaded worked but, now Nothing I have done on my end has helped. Response from Yahoo has been a few soothing words and no help. Anybody have any ideas?
December 6th, 2008 at 10:18 am
I’ve had trouble opening attachments in Excel for sometime now. What’s weird is that the original file comes from my computer and then I send it to someone who makes changes and then sends it back under a new name or the old name and when I go to open it in Excel I get an error message and most of the information is corrupted and lost.
I need this fixed soon!!!!
December 7th, 2008 at 7:33 am
There is a very easy way to get around this problem…STOP USING YAHOO…obviously they do not care enough to fix the problem or at least give their customers updates on the status of their fix.
I no longer recommend Yahoo to friends/family in need of an email address…Sorry Yahoo, but this problem has gone on way too long!!!
December 8th, 2008 at 12:22 pm
For the last few weeks my email attachments have not been downloaded. Since the “magic box” from Norton has been scanning them for viruses, they have been disappearing. I’ve waited as long as 15 minutes and they haven’t appeared. I’ve also tried forwarding them to my hotmail and the text arrives but the attachments aren’t even acknowledged. I’d really like to know who stole them. Might they be in the same place as the mates to my odd socks?
December 8th, 2008 at 12:37 pm
For a few weeks now, I’ve noticed the virus scan popping up when I click on my attachments. Unfortunately, they won’t download…even waited as long as 15 minutes. I’ve tried forwarding the message, the text will arrive, but the attachments seem to have disappeared. This wasn’t happening back in October when I started using Yahoo. It seems Norton and Yahoo aren’t compatible and we’re suffering. Can anyone tell me where my attachments are?
December 10th, 2008 at 11:54 am
I just used the Live Chat w/Yahoo rep to see if there were any work- arounds but the one we tried didn’t work and the 2nd I had already done - still can’t download attachments. When I forward the email to my Gmail account, the attachment opens but is garbled. Instead of fixing the problem, it seems to be expanding. This just started happening yesterday.
December 12th, 2008 at 5:21 am
Ryan, just a suggestion.
It will really great add some type of bar or percentage that indicate how much of the size of the attachment was loaded when composing a new mail, because when the file is large you don’t know how much time do you have to wait.
December 13th, 2008 at 6:55 pm
I cannot even open my email. I get an error code 2. Spam opens, sent opens, I have 25 new emails that I can not access. Please — can anyone help? Thanks
December 15th, 2008 at 6:22 am
Ask yoursender to send you two copies of the attachment. This works every time but a single attachment fails every time. Yahoo Mail is piece of s…well never mind.
December 15th, 2008 at 5:27 pm
Ryan,
I have not been able to open any attachments since October….!!!! When will this be fixed?? This is ridiculous!!
December 16th, 2008 at 12:44 am
yeah it’s really nice!!!! I love you yahoo!!!!!!!!!!!!!!!!!!
December 16th, 2008 at 6:49 am
PLEAS HELP ME,AM NOT ABLE 2 VEIWS MY PICTRUES ON MY YAHOO ALL MY PICS HAVE AN RED X ON THEM WHEN I CLICK ON 2 VEWIS THEM, WHEN WILL THIS BE FIX YOU GUYS HAVE SO MANNY PEOPLES OUT HERE IN THIS WORLD DEPENDING ON YOUR HELP AN YOU GUYS CAN NOT STEP UP AN HELP US,THIS HAVE BEEN GOING ON FOR 2 MONTHS NOW,THIS NEED 2 BE TAKING CARE OF AN PLEASE VERY SOON ,I CAN NOT GO 2 ANY OF MY ATTACHMENT AT THIS POINT ,PLEASE TRY 2 FIX THIS THANK YOU ALL VERY MUCH,
December 17th, 2008 at 7:40 am
I was able to fix the problem downloading attachments (it might have been a McAfee compatibility issue?) by going into Internet Explorer 7 menu Tools>Internet Options>Security Tab and clicking on Trusted Sites. Then click the Sites button, uncheck “Require Server Verification https…blah blah blah) and type mail.yahoo.com into the website field.
See if that works…
If that doesn’t work and you need to open your attachments, just forward your messages to another account and open through that.
Good luck.
December 17th, 2008 at 1:20 pm
I too discovered yesterday that I am unable to open any email attachments. I have tried completely uninstalling McAfee, Stopzilla, allowing pop-ups on Firefox…nothing works. I cannot open photo (JPEG) and music files. When I click on the file, it scans it and brings me to the “This file contains no viruses” box, when I click on download, it tries in a millisecond to download and fails. Yet, my husband can sign onto my Yahoo account at work and download my attachments just fine. I am out of ideas on what to try…..could use any advice anyone can offer. I’ve performed a Defrag on my system, cleared history, cookies and performed a disk cleanup. I’ve rebooted 100’s of times.
December 19th, 2008 at 7:10 am
I SIGN INTO MY YAHOO ACCOUNT BUT IT SAYS CANNOT DISPLAY PAGE…..IT SAYS HI SUSANN BUT THEN NOTHING. EVERYONE ELSE AT WORK CAN SIGN INTO YAHOO BUT ME. CAN YOU HELP?
December 19th, 2008 at 8:49 pm
I still have issues downloading attachments - so the issue is not resolved completely.
December 20th, 2008 at 2:21 pm
HELP dec 20 2008 I can not upload any attatchemts such as pictures. Was working fine then yesterday bang , nothing. Everytime I try it says There was a problem!
No file specified. Please try again I dont get it I know the file is there . So my son tried to upload a file on his computer useing my yahoo address , same thing. I got an automated response from yahoo to check a troubleshhot website but as usual my problem was not listed. Any help u can give me would be so appreciated . Thank you
December 20th, 2008 at 8:12 pm
How can I clean virus in my inbox Attachements,please help me with this problem.Thank’s
December 20th, 2008 at 8:37 pm
Hi, just want to let you know that on one of my computers, yahoo mail seem to have no problem scanning and then downloading the attachment. However, on the other computer, yahoo mail cannot scan and then download the same email with the same attachment. The msg I get is “scanning attachment for viruses”. I use CA antivirus on both computers.
Pls fix this ASAP as I do not have both computers w/ me at all times, and it is annoying not be able to access attachment when I need to.
December 23rd, 2008 at 1:37 pm
I have not been able to download attachments for what seems like ever- at least two months. I have had to forward all mail with attachments to gmail, where, as usual, everything works fine. I’m really sick and tired of all the problems I have with yahoo.
December 23rd, 2008 at 4:46 pm
I still have issue getting to attachments on my yahoo mail. This is getting bad and I need access to them. The only way may be to move away from Yahoo altogether.
December 24th, 2008 at 1:48 am
I’ve spent at least 8 hours of the last 24 trying to download a crucially-important attachement. The “in-box” overview shows that the particular message has an attachment (i.e. there’s a paper-clip icon to the left) but when I actually open the message to read it there’s no attachment shown, and no way to download it. The sender (a domain registrar) has re-sent the e-mail and attachment multiple times, and yahoo technicians have tried to blame it on my ISP, which is ridiculous. They never once admitted they’ve had an ongoing problem with this for more than a month now. I suspect they’re having bandwidth problems, and are (perhaps randomly?) denying attachments from being transferred to keep their rickety system limping along rather than just halting completely. It took over two hours for me to receive a “bcc” of a plain e-mail (no attachement) that I sent *to myself*! I’m really angry that this problem has evidently been going on so long, and that they haven’t acknowledged it, or admitted to doing it intentionally to conserve bandwidth, if that’s what they are doing. It’ll take some trouble, but I’m going to start the involved process of changing all my “contact info” with vendors, friends, colleagues, etc. to gmail. This is just completely unacceptable.
December 24th, 2008 at 10:15 am
Still no fix?? I have not been able to download attachments for about 2 weeks now. When can we expect a fix? Please advise. Thank you.
December 24th, 2008 at 4:59 pm
I have had pretty much the same problem as many with not being able to open ANY attachments! For a background to think about. About 2 months ago Both my computers, One running Vista and one running XP both stopped being able to open attachemnts in Internet Explorer 7 OR in Mozilla, BUT IF I use the Safari browser I can open them fine. In Internet Exporer or Mozilla when I try to download an attachment I get a blank page that says “Unable to display page”. IF I forward the message to my comcast mail account or Hotmail I CAN open them fine from there. I HOPE this helps a little so YAHOO can resolve this issue soon!!! It is VERY agrevating to have to forward everything to another mail program to open attachments! Hurry guys!!!
January 1st, 2009 at 9:08 pm
As of 12/31/2008 I have not been able to open any attachments. I would click on the download file button, and at the bottom of the screen I would see the the text stating the file is waiting to be downloaded with the moving green bars to show the status of the file being downloaded, yet when it is done no file is opened. I have tried opening an exel file and I get unable to open internet error page coming up. It isn’t even a webpage, it is only an MS office spreadsheet. What gives?
January 3rd, 2009 at 3:46 pm
Same problem not being able to download attachments. Popup stating the file is downloading but nothing happens. Will Try Safari per another user and see if that works. Yahoo should get on this one quickly.
January 6th, 2009 at 9:16 pm
have been having the problem of not opening my attachments for over a week now….what gives???
January 7th, 2009 at 7:19 pm
Go on vacation and return to a system that will let me open an attachment. The problem is not able to send out attachments. I need someone to tell me how to correct the problem.
January 7th, 2009 at 7:38 pm
Cannot attach. I zipped and tried to atttach only two pages. It gets slower every day.
January 8th, 2009 at 9:50 pm
any ideas I am a tax accountant and my clients send me excel spread sheets and I can’t open any of them in yahoo mail either any suggestions. I have vista is this a yahoo problem or a vista problem or combination I’ve got to do something soon.
January 10th, 2009 at 7:21 pm
I have read through all of the comments regarding everyone’s inability to open up their e-mail attachments. I have tried all of the suggestions many of you have recommended without success. I have been unable to open attachments on my home PC computer for at least a month. I can open them on a MAC at work. I have tried using different browsers at home, etc. It seems from what I am seeing Yahoo is not seeing this as a priority. I have used Yahoo mail for more years than I can remember. However, I cannot continue to use a system that does not work. If I knew Yahoo was really working on solving the problem I would hang on. However, I might need to look at switching to another e-mail provider, which I really don’t want to do. I see a number of you have mentioned gmail and hotmail that have been successful for you. I might need to check them out. I really don’t want to change accounts as I have been a faithful Yahoo person for years…but I really need to get into my attachments both at home and work. If only Yahoo would do something I wouldn’t change.
January 13th, 2009 at 9:15 am
I have used Yahoo mail for 10 years…for the last couple of months I cannot download attachments and have researched fixing it to the max. I work at home and it is vital for me to be able to open my work…this is very very inconvenient as I must have my yahoo address on dozens of sites on the Internet. I have dozens of .jpg files I need to open as I work with artists and I cannot understand why this is not resolved! Please do something about this. I am paying Yahoo for this box and it is becoming obsolete.
January 13th, 2009 at 3:08 pm
I still have problem with download attachment even with McAfee scan email option turn off.
January 17th, 2009 at 7:58 pm
I have had Yahoo mail for over a year and it still will not let me attach a file. How much longer do I have to wait?
January 26th, 2009 at 9:43 am
I am having the same issue as everyone else. I can not download pdf attachments. I have tried turning off McAfee email scans, the version supplied by AT&T, it still doesn’t work. I am running XP. If I read email with a Vista machine it works fine, also running McAfee AT&T version. This seems to be an XP related issue for me. What gives on this Yahoo?
January 27th, 2009 at 2:07 pm
Hoping there is strength in numbers by adding this comment. I have not been able to download or attach docs for the past month. I reluctantly switched to the “new” yahoo mail and am able to attach but not download. I’ve troubleshot with Yahoo’s online chat support but that did not help. I am able to download the same documents when I forward them to my hotmail account. I’m very frustrated as yahoo has been my primary email for several years now both personally and professionally. I fret at the thought of having to leave and send out the dreaded “change of address” note. Please help, Yahoo!
February 2nd, 2009 at 2:36 pm
It takes up to 20 minutes to attach a small file to a message. I am very close to using another mail service as this has been going on for a month. Can this be resolved?
February 3rd, 2009 at 9:03 am
Hello Yahoo? Are you out there? This problem has been going on for months now. We can only attach files less than a couple hundred KB. For large files, it says scanning and attaching and the circular arrows spin around forever.
February 3rd, 2009 at 5:42 pm
I have not been able to open any email attachments since October 2008 (it is now February 2009—4 MONTHS!!!!!) This is RIDICULOUS!!!! WTF IS THE ISSUE!!!
February 5th, 2009 at 4:18 pm
Well, I think a) nice to know I’m not along and b) this SUCKS - I don’t have all day to wait for attachments - I work from home as well - the reason I started using yahoo exclusively over hotmail was because hotmail use to have the same issue of being horribly non-user friendly. Now Yahoo is a Pain the YOU KNOW WHERE and if it doesn’t get fixed, I’m going to have to change my primary email, my business cards, my website address, etc. ….
February 10th, 2009 at 9:45 am
makes it pretty hard to sent out resumes when your email provider wont let you do attatchments, looks like im finding a new email provider
February 10th, 2009 at 7:07 pm
I had been using the “All New Yahoo Mail” for months. Trying to view only flagged messages doesn’t work, but the worst problem is not being able to download attachments. After successful AV scanning, both the open and save attachment options would hang and never complete. After reading a number of the comments posted here, I got the bright idea to switch back to “Classic Yahoo” and try to download an attachment. I have been able to download a number of Word docs and a PowerPoint presentation. I will remain on “Classic Yahoo”, as a result. I hope this may help someone else.
February 12th, 2009 at 8:00 pm
Doing anything in Yahoo Mail has been a pain for almost a month now. At least 10 times a day I wait 10-15 seconds to do things as mundane as open the Inbox or delete Spam. This happens both at work and home. I thought it was New Yahoo Mail, which I had been using for months, so I switched to Classic a week ago to no avail. Same problems - including not being able to see attachments until I download them and not being able to attach anything without an error. For the first few weeks it was just slow, not I get Error 14 & 15 2-3 times a day. What is the problem?
February 12th, 2009 at 10:33 pm
facing problems in reply, forward & attachments in yahoo mail
February 17th, 2009 at 8:07 am
Cannot send any documents, used different browsers, firefox, safari, explorer…no good. What is the issue? I can open yet not send. 7 days and I change my provider if this issue goes on.
February 17th, 2009 at 8:33 am
Updated from Classic to new version. Still states problem but does send AND let you download attachments. Phewwww.
February 17th, 2009 at 5:55 pm
File attachment problems only started yesterday on one of my UKYahoo email accounts. “No file specified. Please try again”.
I sent a 700KB JPG file from Google Mail to Yahoo Mail Classic and the thumbnail appears in Yahoo with the message “Virus scanning temporarily unavailable, Norton Antivirus”. The file opened OK.
I have been using Yahoo for more than 7 years and another UKYahoo email account is still working OK for attachments.
This is using a Linux Acer Aspire One and also a Windows PC.
February 17th, 2009 at 6:30 pm
If you have Trend Micro Anti Virus software you have to:
- Open Main Console
- Select Virus & Spyware Controls
- Select “Settings” from “Protection from Viruses & Spyware”
- Deselect (uncheck) the box “Threats in Web mail attachments”
February 18th, 2009 at 1:02 am
Hi All, I updated my Yahoo account from classic to the newest version. Using Explorer and Mozzilla it now works fine. It states when uploaded file may problems, but send anyway and its fine. Also downloads files no problemo!
March 4th, 2009 at 10:45 am
I have been having a problem getting attachments for several weeks. Frustrating!
I can get some downloads, but any that are named something a little odd (like with a parenthesis, etc, in the name) - won’t download. I can forward it to someone else with a Yahoo account and they can log in on my same computer and download it fine. So it must be something in my account. When will this be fixed!!!????
March 20th, 2009 at 4:21 am
Yes, for months I have not been able to download attachments with the same symptoms listed here. I am glad that I have a gmail account so that I can forward all my attachement-laden mail to so that I can actually get to them.
Perhaps if microsoft buys them, their engineers can figure out how to make it work…
March 25th, 2009 at 11:48 am
Really, no update since November 2008?!?
Anyone know the status of this?
April 1st, 2009 at 10:56 pm
I couldn’t open attachments either received or sent because I use Trend Micro Antivirus, but teeg’s posting on Feb. 17th worked! Thank you teeg.
Now can anyone figure out how to show attached file names when printing emails; the actual email shows the attachment file name but when you print it, it disappears; tech support says they don’t know how to make it show when printing..very bad engineers I guess; filenames appear automatically with Outlook and Outlook Express.