Mail Basics Workshop transcript (and new Workshops page)

Once again we’d like to thank everyone who submitted questions, and who stopped by to participate, during last week’s Mail Basics Workshop (transcript here). If you missed it, I was joined by Chris (Product Manager for All-New Mail), Carl (Customer Experience, referenced here), Maryn (liaison between the Mail team and Mail Customer Care), Melissa (Messenger twitterer and blogger), and some others who popped in and out during the hour … and we all chipped in to answer user questions.

We received a lot of great questions, and the staffers really enjoyed the opportunity to hear directly from the users. Below is a sample of one of the questions, but there were a lot more:

peteyboyyyy: First off, I LOVE Yahoo! But I always see these weird flag things in my inbox. What do the backwards arrow, forward arrow, and flag icons mean?
YMailTeam: They’re there to show you what messages you’ve replied to (backwards arrow), what messages you’ve forwarded (forward arrow), and what messages you’ve flagged for follow-up.
YMailTeam: To flag a message, click the message you’d like to flag. Find the “More actions” button above the main Yahoo! mail window. Click it and select “flag for follow-up.” It’s as easy as that!

And now that we have completed our second workshop, I’m creating a Workshops page.  There you will be able to easily access transcripts from all previous Workshops, but also see if any other Workshops are scheduled in the near future.

Check out the transcript for the Mail Basics Workshop here, and keep an eye on the Workshops page for other transcripts and news.