Comments on: Final Update: Yahoo! Mail Outage

By: Paul Davidson

Paul Davidson — Tue, 28 Oct 2008 10:29:03 +0000

Thanks for the update once again, it’s great you are working with Virgin, they were great when I called them, and were working hard on the problem.

Yesturday though, My progress bar started slowing up again, taking 5 minutes to click on a page, then again 5 minutes to the next link, then again. just to download a document.just an hour earlier, ithe same link worked perfectly also a regular site was not accesible all day but today its fine, having sparodic problems like this regularly. I’m sure it’s the pop up blacker, as sometimes it allowssites, and clicking on pages within the site

By: Kate

Kate — Tue, 28 Oct 2008 07:27:25 +0000

And answer me this – can someone explain to me the point of being able to use Address guard when if I try and use my address guard address in Yahoo I get “Oops – this is not an email address’ messages’

Why does Yahoo have to use such immature cutesy error messages – are we all supposed to be pre-school.

By: Paul

Paul — Mon, 27 Oct 2008 00:28:02 +0000

It is only the mail. All other yahoo sites seem ok

By: Paul

Paul — Mon, 27 Oct 2008 00:27:30 +0000

No, it’s not a few Virgin media customers! and no, things are not back to normal, they are terrible. Look at the comments. It has been more like 2 weeks for me, and still gettng only occasional connectivity (better than last week – i now get mail to respond about 1 time in 3, last week it was maybe once a day i could get through, despite repeated tries.) I am a BT customer, all else on the internet is working fine

By: John Bowers

John Bowers — Sun, 26 Oct 2008 12:04:07 +0000

I have paid for “Mail Plus” principally to be able to send/receive larger attachments but the performance is very disappointing. Some e-mails have taken 4 days to arrive into my account. I used to have the free “BT Yahoo” system which was much quicker (although unlikely to be thanks to BT).
Why is teh Mail Plus so slow?

By: catherine

catherine — Sat, 25 Oct 2008 13:51:08 +0000

I thought it was just my pc. this has been gone on for ages, is it sabotage by the virgin empire?

makes me all the more determined not to use it as my default.

By: Winnie

Winnie — Fri, 24 Oct 2008 15:03:24 +0000

Email loading but my search functionality is gone. Searches for old emails come back with no results and I have to scroll manually to find them.

—–
Hi Winnie,
I’m sorry to hear your having problems with search in Yahoo! Mail. Please contact our customer care team and they can sort your problem out. You can fill this form out: http://help.yahoo.com/l/uk/yahoo/mail/yahoomail/general.html
Thanks,
Andrew – Yahoo! Mail Team

By: Mark Gill

Mark Gill — Fri, 24 Oct 2008 08:37:13 +0000

Hi, thanks for the Virgin Media info. I’ve had the hanging problem at home for a couple of weeks now. Contacted Yahoo via the instant chat function – the rep said she’d have to escalate the problem to engineer and I’d be contacted via an alternative email, but I never heard back. My question is, if I ring Virgin (not had chance yet) with the reference code, will they be able to fix this, or is it a problem at Yahoo’s end? Has anyone else rung Virgin and had this issue resolved? Sorry if I sound cynical but a bit more info on exactly what the problem is would be very welcome if possible. Thanks again though.

By: Paul Davidson

Paul Davidson — Thu, 23 Oct 2008 22:03:51 +0000

Thanks for the update Mail Team. it’s a great relief, I hope this sorts out the progress bar otherwise it’s good by vista.
Thanks

By: Paul Davidson

Paul Davidson — Thu, 23 Oct 2008 22:00:43 +0000

Thanks for the update, I now know where to go for help.