UPDATED: Yahoo! Mail Workshop - What do you want to talk about?
- Posted September 29th, 2008 at 3:56 pm by Ryan
- Categories: All-New Mail, Classic Mail, General, Tips & Tutorials
In July we held our first Yahoo! Mail Workshop. It featured a live Q&A with Yahoo! Spam Czar, Mark Risher, and the response we got from everyone was very positive. If you don’t recall the details, Workshops are live, online, moderated chats led by Yahoo! staff, with a focus on a specific topic of conversation at a specific, scheduled time. It is our hope that these Workshops can be a great opportunity for users to get tips on a variety of Mail related topics, as well as gets answers to specific questions that you have.
After each event I’ll post a complete transcript of the event, so that those who couldn’t attend live can still get the scoop.
I’m currently putting together the next Workshop, and wanted to get a taste of what you guys would like to talk about. Keep in mind that these workshops are for educational and informational purposes, not to obtain account support. That being said, let me know what topics you want to ask about.
UPDATE: It seems from several of the comments that the intention of the Workshop has been misunderstood (or I did a lousy job explaining). What we are looking for are topics that you have educational questions about. How to do something…how to use something…how to _____ (fill in blank). What this isn’t supposed to be is a sort of Town Hall where we get together and discuss the direction of the product(s).
I understand that many of you would like to know what features may be coming down the pipeline, or what changes are on the horizon, but as a public company we can’t go into a lot of detail until the appropriate time.
So all that being said, what types of things do you think you would like to talk about?
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- 80 Comments
September 29th, 2008 at 6:28 pm
help…help…help….
i can’t access my yahoo e-mail- first i get an error code one…now and error code 2.
The message says it will be fixed soon, but what do i do. It’s been almost three days.
This is very frustrating trying to get help. Can anyone help me???
September 30th, 2008 at 11:55 am
send a code 4 message to yahoo.com..tell them to fix it or you are Gonna cuss them out..the code 4 fix will fixit..they are playing mind games with you..you will see it on sign in page..or where you sign up page..its so called security check…it happenes about 3 times a yr..just pelt them with e-mails if you dont get it fixed…and when they fix it dont say thanks..its their job to keep you up and running..end of story…THEY CALL ME RICK.
September 29th, 2008 at 6:39 pm
Wodered why the Avatar I set up does not show on questinns& Anawers,but a picyure that i have on my blog,is up there
September 30th, 2008 at 12:02 pm
your avatar is ugly, use your pic..when i go to site and sign in the 1st thing i look for is my upload for pics…dont like avatars..they are ugly..i have yet to find place on this site to upload my pic….you tell me where i go to up load my pic…and i will do it..if folks dont like my pic, dont look at it…ya made my day friend..end of story…THEY CALL ME RICK.
September 29th, 2008 at 7:13 pm
Spammers suck, but it would be great to update FAQ’s on how to properly send mail to Yahoo customers. I spent a lot of time and energy getting Domain Keys working and they didn’t help. It was only our White List request that helped. Also, when is Yahoo going to enable a feedback loop again (like AOL)? There are a lot of legit sysadmins who need to send mail to Yahoo customers. What should we do to ensure successful mail delivery? Thanks.
September 29th, 2008 at 7:52 pm
How about https for added security?
September 30th, 2008 at 7:23 am
I would definitely like to see more security over a secure socket layer using encryption!
September 29th, 2008 at 7:54 pm
There are multiple options that have been shown as ‘we’re still tweaking these features…’ ; it’s been that way for a couple years. Will those ever get fixed? And can we expect a new Yahoo Calendar (anyone work on that?) to integrate with Mail?
September 29th, 2008 at 8:14 pm
I just want to know why Yahoo took away our choices as to how we want our e-mails sent. For example, I had a choice as to where I wanted the Bcc and now yahoo took that choice away and I have to keep cliquing it all the time when I want to send to a bunch of people. Why can’t I have the choice of just leaving it there instead of having to click on it.
September 30th, 2008 at 12:14 pm
you dont want BCC, just add from your e-mail addy book and every 1 you want to recieve a e-mail from you will be on line 1 that BCC is outdated anyway..send your friends e-mails, from line 1 or if you have something to say privatly..then send ist group, and after that go back to your page where you send e-mails and resend to other person..most e-mails on line 1 are up to 10, wish they would extend it to 20 or more…hate gonning back but thats life..end of story..THEY CALL ME RICK.
September 29th, 2008 at 9:19 pm
What I miss in the New Yahoo! mail is being able to put check marks next to my contacts in my address book to add them to the cc,bcc line as opposed to having to enter each one individually.
September 30th, 2008 at 12:10 am
you can hold Ctrl if you use windows and click the contats you want then click ok.
September 30th, 2008 at 12:26 pm
lolololol dont use new mail, use yahoo mail classic, then you dont have that problem..use your addy book and click away on folks you want to recieve your mail..i tried new mail and dont like it..it goes just as fast, and you dont need BCC….all addys on line 1…just everybody ask yahoo to let us use more addys on line 1..if i have 20 e-mails going out, i want them to go all together.. end of story..THEY CALL ME RICK.
October 28th, 2008 at 6:43 am
I deleted a few Mail folder and now I can’t retrieve my POP accounts? I get this badFolder error
Any ideas why?
October 28th, 2008 at 6:48 am
Just figured it out- I renamed a folder with an underscore to bring it to the top of my folder’s list. After removing it- all returned to normal.
September 29th, 2008 at 10:53 pm
Once spam has been identified as such and deleted, couldn’t that spammer be automatically prevented from ever entering the mail account again, i.e. automatically blocked/deleted/bounced by yahoo? I get numerous spams with the same messages every day. I think I like the bounce idea best - let the spammer deal with the returned emails!!! See how they like getting their mailboxes filled with junk mail!
September 30th, 2008 at 7:28 am
Most smart spammers would never see the e-mails again anyway. They would send the e-mails through a dummy address using a proxy and the e-mails would never find their way back.
October 3rd, 2008 at 12:57 am
That is a good question or a good idea. Never the less, you are absolutely rite I would like to see them get a taste of thier own medicine.
September 29th, 2008 at 11:05 pm
Hello Ryan, I think it would be very interesting for all the Yahoo! Mail Postmaster readers some more info on your Complaint Feedback Loop. When it’s gonna be relaunched ?
September 29th, 2008 at 11:19 pm
I would like to be able to have a little bit more space for a signature line. That would be on my Christmas list.
Thanks!
September 29th, 2008 at 11:31 pm
I’d love to be able to hit a key and block an email address I don’t want to see again! Make it easier please?
I would also like the BCC back where it used to be to send blind copies.
I’d like more colorful back grounds without child-like characters.
When I clean up an email from addresses and junk..sometimes it doesn’t erase easily and i have to do it sentence by sentence.
Frustration!
I, too get the same Spam addresses sometimes 2 or 3 times a day. No matter that it comes into my spam account..I’d love to see it gone. Adding them to the block list doesn’t do anything.
I’d love to have a calender to look at while writing emails!!!!
September 30th, 2008 at 3:38 am
I’d like to see added features like more available color schemes, a cool inbox audio player for sound files (like Hotmail), the ability to BCC people without having to put someone in the To field. I’ve also been told a new Yahoo Calendar will be released. When is this going to be available..?? It should be integrated into Yahoo Mail as another tab not another web page.
September 30th, 2008 at 7:30 am
I REALLY like the idea of the new calendar being added as a new tab like the address book rather than a new window (I hope they leave the calendar timeline along the bottom of yahoo mail though!)
September 30th, 2008 at 3:42 am
I agree with Wendy’s comment on 9/29. Not a pleasure to send multiple emails the way it is presently set up. Would like to have a click box for each contact.
September 30th, 2008 at 3:59 am
Hi Ryan; Just wondered if other people have encountered the same problem I’m having and have any solution. When I try to access my account a sign comes up saying that I’ve encountered a “Temporary
Inconvenience” and that they’re working on it. But it’s been two days now!
Have tried just about everything, refresh, going through ym, etc. and nothing works.
October 8th, 2008 at 8:57 pm
I have luck with just closing it out completely and reopening and it comes up…so far ….always. Good luck.
September 30th, 2008 at 9:06 am
First of all, IMAP for Y! Plus users. I’m sure that a Y! Plus user prefers to pay Yahoo! to have IMAP access than use it free with Google.
September 30th, 2008 at 9:23 am
Ryan,
I’m still waiting to see the ability to create sub-folders. Also, it would be great to have an option in search to search just the subject line and not the full text of the email.
-Doug
September 30th, 2008 at 10:23 am
when you start typing a name, many possibilities show up in drop down menu so you can just click on one - that is great - but it brings up ALL the addresses you have ever used for that person - even the ones you have deleted. please have it check and if deleted, do not show or give us the opportunity to right click the deleted address and delete it from memory so it won’t show up again. I constantly find I send email to an addrewss I deleted and the person never gets the email
September 30th, 2008 at 10:24 am
ok..lets blog the goverment, what do they think they know..we as simple minded folks should be happy, congress listen to us for a change. but where was our ferless leaders, or future leaders i think..still hope congress votes down bail out again..tomorrow..we dont need multimillionairs get a raise in pay..its a scam from word go..give a bail out to us poor folks..hate eating hot dogs and beans every day..and watching congress say no…if country goes down tubes, its not gonna hurt me, i am already down the tubes.. end of story.. THEY CALL ME RICK.
September 30th, 2008 at 11:13 am
aint got nothing to say about my mail..i dont care who reads it or if spammers hit my mail..i just delete them, the hackers and virus guys get a supprise when they try to mess with my mail, and if i told you what i do then all would know including virus and hackers..so best to delete any or all mail you dont know who sent it..only mail i want to read is from my gal friends, and guys who know how to send funny pics..and of coarse the bailout..so i blog them.and say it like it is..its what called killing time..and i have plenty of that, c-span lets folks call in and say what they think is right..and between watching the senate or house, my days are going by fast..and with this bailout..i have been laufing my a off…if i go broke whos gonna bail me out…its tit-for-tat…you bail out biggys, you bail out me..some guy on CNN said that some 1 lost 3 trillion dollars yesterday.so i checked my bank and ny lousey $ 385.42 was still in bank…so i know it was not me..and as far as biggys go..they made a bet on long shot and lost..too bad but thats the breaks..i see people lose money every day, just buying gas and food..whos gonna bail them out..its time to put a stop to this scam…market back up again today..people will bet on anything..and when they lose they cry foul….lololol love it.. end of story..THEY CALL ME RICK.
September 30th, 2008 at 11:48 am
I want to teach the world how to bake a cake. I am tired to go to the supermarkets and eat something synthetic made by some one else. I want to be for the every American that wants to feel good by eating their own food.
September 30th, 2008 at 1:12 pm
It would be great if someone could explain what is up with these temporary problems accessing your account with different numbers. I’ve experienced an error 14 and 15 so far and my housemate stumbled upon an error 5. They were solved quickly but keep coming back and I need to sign out, refresh etc. and it’s annoying.
September 30th, 2008 at 1:17 pm
I am with the other guy; how do you replace your avatar wiith a real picture.
September 30th, 2008 at 7:13 pm
I would like to know if it is possible to send a copy (while retaining the original in you inbox) of incoming emails to another email address.
I would like a copy sent to my work address as well.
September 30th, 2008 at 7:26 pm
How do i set up my e-mail contacts into groups (friends, family,etc.) and add names later into their proper groups?
TNX
October 1st, 2008 at 8:01 am
Having been a 10-year loyal Yahoo Mail client, I have been extremely disappointointed that one of the so-called “improvements” is the draft function where the draft disappears once the email is sent. I know you can press the shift key while sending, but for all of us used to drafts saving and remaining in the draft folder, this really sucks. What is the possibility of reverting this back to how it used to be? I cannot see any benefit to the way you have altered this function now!
Thank you!
October 1st, 2008 at 9:39 am
“ditto” was just looking for a place to write yahoo about this, it is stupid, are they congressmen, or lawyers, , and oh by the way what is a good complaint address for yahoo anyway I get M_D all the time with recipient doesn’t like host, I think that’s wording
October 1st, 2008 at 2:33 pm
Robb and Budrow,
I totally understand that this change impacts your preferred behaviors, however the addition of auto-save (which is something that most people really wanted) mandates that the drafts be handled differently. If it’s not moved once sent then you will end up with a drafts folder that is nothing more than a mirror of your sent folder.
That being said, we understand that draft power users (as I sometimes call them) have relied heavily on drafts that not only stay in the drafts folder, but also revert back to an older saved version. With auto-save it simply can’t work the same, so users will have to adjust. You can create templates and save them in other folders, or in your notes tool. I’m also personally trying to get one of the engineers working on Open Mail applications to try and tackle this.
-Ryan
October 2nd, 2008 at 12:20 am
Yes, Ryan, you’re absolutely right about the importance of automatically removing a saved draft once we send it. Until your developers fixed that, I had to avoid using the Save command because of the nuisance created when I’d forget to go back and delete the draft and later would have to double-check whether I’d actually sent it or not.
Having said that, however, I disagree with your suggestion to use Notes as templates–at least, not while Notes have no formatting. As for saving templates in other folders, that’s part of my workaround; it’s simple enough to use, but it lacks the convenience of a true draft template. Using another folder (which I call, naturally, Templates) is really only an incidental part of my workaround; I started out by keeping templates in the Drafts folder and moved them only to avoid accidentally editing a template & then sending it.
My workaround for creating a template is to save a draft and NOT send it. Next, I drag the draft into my Templates folder. While this is easy, it won’t satisfy people who prefer to rely on the Move button (unless you add a Move button to the Drafts folder, of course, which could lead to other issues). To create a new message based on that template, I copy the template’s contents and paste them into a new message. This is simple enough to do, so I’m not sure how worthwhile it would be to program a formal solution, but from Robb and Budrow’s comments, it might be worth considering.
So, here’s what I suggest ought to be easy to implement. Create an option to mark a draft as a template. There are various good ways to present that option to us. You could put a “Mark as Template” option in the More Actions menu of the Drafts folder and in the right-click menu for Drafts items. You could also add a drop-down button to the Save Draft button, offering a “Save as Template” option. Within the Drafts folder, you could distinguish Templates visually somehow, such as by color or shading or with an icon in the “Sort messages by …” column (which could then be labelled “Sort messages by status”, where status values would be read, unread, or template).
There are more functionalities to work out, of course. You’d have to provide for editing a template for the purpose of either: (a) modifying the template; or (b) creating a new message based on that template; or (c) both.
No doubt, you guys have already thought of all this, and more.
Thanks,
-rich
October 1st, 2008 at 11:19 am
Looks like Yahoo Mail was down yesterday for awhile. Seems that some emails that were sent to my pop address never got to the Yahoo server to be added to my mail. I have bought the Mail Upgrade to send Pop mail from other addresses to my Yahoo account. Can you tell us how long you were down? Looks like a couple of hours. Thanks, Kuewl
October 1st, 2008 at 2:01 pm
You know, there are plenty of “improvements” from June that still don’t work: Forwarding email with full headers, being able to display full headers all the time, duplicate names appearing in the auto-fill address box, auto-fill selects “current entry” rather than what is actually typed, etc. Why discuss anything other than the needed priority each of these failures should be given in the fix list?
October 1st, 2008 at 2:19 pm
How to quickly find previous e-mails. When you run Search it does’t put the results in chronological order, so you can’t quickly scroll though the list and look through the results in a way that makes sense. I’m assuming this is a user error, and not bug/feature request. Bottom line best practices for finding old e-mails. Thanks.
October 1st, 2008 at 3:14 pm
Ok so how about: “How to search for mail more than 2 weeks old.” Or maybe this: “How to get a response from Yahoo Customer Care that tells you how to search for mail more than 2 weeks old.” I would pay for those workshops. Let me know when they are.
October 1st, 2008 at 3:15 pm
I have a question about multiple accounts. I use yahoo, but my actual email address uses my own domain. I cannot figure out how to send an email from my iPhone using yahoo mail and have it come from my own domain email address - is this possible? Can you add it or tell me how I can bypass the mobile site and go to the normal site?
October 1st, 2008 at 4:05 pm
Ok - I apologize. I went back and tried using Yahoo Mail’s Customer Service Chat and ‘Phillip’ was able to reproduce my search problem (it was a bug I guess), and he fixed it. No idea what he did. But so happy. Your workshop can describe how to use customer service chat, I guess :)
October 1st, 2008 at 10:42 pm
Hi, Ryan,
Seems to me that “a sort of Town Hall where we get together and discuss the direction of the product(s)” is what most of your audience really wants.
And for my 2¢ worth of personal wish list, I’d like an automated way to combine Contacts addresses. When I send mail to a new address, and your system adds that address automatically to Contacts, I’ll get one Contacts listing for someone’s work email and another Contacts listing for that person’s home email, and then if I want to combine them (which simplifies finding that contact, and allows me to specify which address gets listed first in the auto-complete list), I’m faced with a boring, repetitive, manual process. When auto-adding the new address, it would help if we could specify adding it to an existing Contact record; also, in the Contacts folder we should be able to combine two Contact records, and when editing a Contact record, we should be able to click to move an address up or down through the hierarchy of addresses.
Thank you for providing a personal contact point for us with Yahoo! Mail. We tend to forget how many millions of accounts and varied worldwide issues you have to support,
-rich
October 2nd, 2008 at 3:28 pm
Rich,
I’m happy to collect suggestions here anytime, but the workshops are for education. Besides, the whole “public company” aspect makes it difficult to just blurt out details :)
-Ryan
October 3rd, 2008 at 4:36 am
What has happened to the chat feature on my e mail? It continues to show “Loading Chat” by my name. However, it will not show availability ostatus of contacts or show when contacts are on line. It used to work fine..What could be up????
October 1st, 2008 at 11:05 pm
I have to sign in more often than not. The two week feature does not work. How do I sign in less. I cannot find a place to turn off the stream…..tks
October 2nd, 2008 at 5:22 pm
How about a discussion of how Customer Service is set-up (escalation levels, how to access, different benefits for Plus or Business users, different service if you pay, etc.), and how it is or is NOT working for many people?
October 4th, 2008 at 10:22 am
Having had Outlook in the past, and I am not at all pleased with Yahoo Mail. To me it is very cumbersome Trying to insert pictures is very trying - you have to attach one at a time and they don’t automatically condense and I get repeated error mesgs when I try to send mail. I have tried in the last few days to Upgrade to Mail Plus, but keep getting a msg that the website is unavailable - am I doing something incorrectly. I have tried from my yahoo mail and from the Yahoo home page. Help please. G
October 2nd, 2008 at 7:32 pm
I would like to talk about this. Yahoo said that inserting graphics into an outgoing email is not currently available. Yahoo said to make a comment about it on this blog because I guess they want to see how many others care about that. So, please, if you are a small business owner like me, and want to be able to send html E-mails with graphics, please tell yahoo you want that. I think that Yahoo should at least give that feature to those who have a Yahoo! Small Business Acccount (web site). If you agree, please chime in! Thanks!
October 3rd, 2008 at 4:37 am
I wish the chat feature on my e mail worked again. HELP!!!
October 6th, 2008 at 4:00 pm
ME too!! lol! =)
October 4th, 2008 at 1:03 am
why is it I had yahoo.com then I was gone for a while and when i came back it said my acc expired, now they say i have to pay 19.99 for an upgrade. Whats this? and NO i have not already said this
October 4th, 2008 at 10:22 am
When I send a reply I do not wish to automatically have the original e-mail in my reply. I was told by yahoo help that “that feature is not available.” I can’t eliminate the previous e-mail?
Thanks for any help.
October 5th, 2008 at 9:57 am
Thank you for information.
October 6th, 2008 at 6:48 am
i hav been tryin to switch from classic to new yahoo mail , it keeps on showing me loggind -in error , wat do i do
October 7th, 2008 at 6:57 am
I would like to if there is a way to import my yahoo adress book to another acct. ? Thank u so very much for having this question and answer for us. it is a big help.
October 7th, 2008 at 8:45 am
As of October 7, 2008, the HTML paragraph spacing issue has not been resolved. Does anyone at Yahoo Mail Blog even read these comments?
October 7th, 2008 at 5:06 pm
I suggest YAHOO! MAIL should offer user interface options. For example would you like the GMail interface ? Would you like the Apple Mail Interface ? Would you like this fit a certain iPhone interface hypothetical. The only thing static is the YAHOO! ID everything else should be allowed to change. There should a paid for and ad supported versions. Also, there is enormous scope on the 3D interfaces side. Like one of those 3D games.
October 7th, 2008 at 10:04 pm
This new e-mail format is confusing and not a good change. I do not know who came up with the format but its “degererative” and I am open to change. What is the purpose of this?????? More advertizing on the right????? Hotmails change was better. Can your C.O. :-) :-(
October 11th, 2008 at 6:18 am
If you can show how to migrate Yahoo! Fanatsy Sports history, Yahoo! Answers points and questions, MyYahoo! settings, etc from my old yahoo.com account to my new ymail.com account I would greatly appreciate that. This information is pretty important. Thanks.
October 13th, 2008 at 10:50 am
I like reading the complete transcript of the events.
October 14th, 2008 at 7:36 pm
i want to know if there will be a UPDATED yahoo mail STATIONARY it will be neat if they have new stuff like hello kitty or some stuff from the movie like the HULK or the speed racer background on the email when u send a email so somebody u know what i mean. what does everybody think?
October 14th, 2008 at 7:53 pm
i was wondering if there will be new yahoo stationary like hulk or speed racer or hello kitty so let me know what you think
October 15th, 2008 at 9:32 pm
I am wondering how to communicate to my club of 200 people by e-mail. I would like to use bcc to eliminate the possibility of snoops getting all these addresses at one time. But Yahoo does not allow that. Help please.
October 17th, 2008 at 1:28 pm
i cannot access my mail …
whats the problem ????/
October 19th, 2008 at 3:30 pm
the photo attachments didn’t appear, why?
help me please.
October 19th, 2008 at 6:19 pm
Spellchecker is substandard for a service that’s been running as long as Yahoo has. The list of suggested correct spellings is underdeveloped –VERY simple misspelled words don’t get suggested correct spellings. The “Resume” feature does not *resume* (as in pick up where it left off); instead it makes Spellchecker go back to the beginning of the message and start all over again! And it sure does start all over again, querying the very same words I had pressed the “Ignore” button for two seconds earlier.
What alarms me is that Spellchecker is getting erratic. It often seems to correct a word properly, yet when I check back in my message before I send it, I find that it added something like “&nsb” to the word or deleted the space after a word it corrected! What in the world is going on?
Having said all this, I would like to say I am very thankful Yahoo has always given us Spellchecker. It makes for a less painful world. . .
October 20th, 2008 at 12:12 pm
What are the little red figures,in the left,upper part of the blank pictures for ? Also how do you get a down load to work when at the end they ask for the25#s off your carton,when some one else sent you the down load?
October 22nd, 2008 at 6:51 am
I’d also like to know about the problem with the paragraph tags. In a lot of emails that I receive all of the paragraphs run together. I checked the HTML coding that was sent and they are using the “” tags but they seem to be ignored by Yahoo. Any ideas?
November 1st, 2008 at 12:56 pm
what are you talking about dude
October 23rd, 2008 at 9:20 am
hi i just want to know how can i verify or RE generate my friendster email? i need help because i cannot send messagaes to my friends…can you please….help….me..thanks
November 1st, 2008 at 12:52 pm
how do you peaple think about the the election coming up ? i think john macin should win
November 1st, 2008 at 12:56 pm
hello
November 1st, 2008 at 12:58 pm
is ther any 17 year old boys on here ?
December 2nd, 2008 at 8:21 pm
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