If you’ve been reading this blog for a while, you’ve probably noticed that I’ll ape just about anything pop culture or historical to get your attention, and you’ve also noticed that I like to offer up tips and tutorials to help you use Yahoo! Mail.
While watching National Treasure: Book of Secrets over the weekend (a lot more fun than you may expect!) may have tickled both the pop culture and historical inspiration needs at the same time (hence the title), I’m turning to my readers for the Mail tips.
In the past I’ve pulled from my own experience, and also circled up with folks on the Mail and Tutorial teams, but I know that dedicated as all of you are (heck, you are reading a product blog after all) that you must have some excellent tips too.
Whether you have tips for the All-New Mail, for Classic Mail, or something that applies to both, I’d love to hear from you. So we have a dedicated form that is just for your tips. Be sure to include a valid email address, because if we use your tip I’ll be contacting you to find out what you want as your “reward”!
Keep in mind that when I say dedicated I do mean dedicated … so please only use it for user tips. Any product suggestions, customer care requests, or other off topic submissions, will not be recorded or responded to. If this form process works well I will examine how we might use it for other things.
Ryan Knight
Community Manager
Yahoo! Mail
Dear Ryan,
Thank you for everything. I love Yahoo, and have since the beginning. You guys rock. mz
Well, what a mess. With all the bruhaha over the new RocketMail and YMail, I can’t even find any conversations going on about the sorry state of affairs with Classic Yahoo. I really have tried to adjust to the changes. But I just am not pleased. It seems that Yahoo is in a horrible mess in all aspects of it’s “customer support”. There are so many different blogs and subjects and comments, you can spend all day trying to figure out what – if anything – is being done about all these problems.
Bring back my Classic Yahoo!
So, I forward an email to abuse@yahoo.com to report it as spam from a Yahoo mail account. Here is the reply I received:
“Unfortunately, it appears the full Internet headers of the unwanted
message you have received is not reaching us. Below I have provided
step-by-step instructions on displaying the header information needed
and how to forward the message in question to us.
1. Within your Yahoo! Mail account, open the email you would like to
report.
2. Click the “Full headers” link located near the bottom right hand
corner of the screen to display the complete header information.
3. Click the “Forward” button to forward the message to us.
4. Type abuse@yahoo.com within the “To:” text box.
5. Click “Send” to send the message to us.
Once we receive the email in its entirety, we will be able to evaluate
the unwanted message further. Please know that if any of the requested
information is missing, we will be unable to complete our investigation.
I await your response so I may investigate your issue.”
Isn’t that nice! Too bad NOTHING IN IT IS CORRECT! Yahoo has changed Classic Mail so that it it not possible to forward email with full headers. The “documentation” is incorrect. FIX YOUR SOFTWARE!
How about adding support for a PGP (pretty good privacy) plugin so that we can protect our email from the newly empowered NSA.
I like the new mail but one thing I do not like is when I am creating new e-mails and click on the contact list – I hate the look – - I like the look of the old contact list. Therefore I create new e-mails in the Old mail. Is there going to be a change?
I don’t think it takes too many brain cells to work out that Yahoo have instituted radical changes degrading the standard of Yahoo Classic so that people get so fed up they revert to their Mail Plus option at £11 a year.
I for one object strongly to this. If I want Mail Plus – and I hated the beta – I won’t be railroaded into it using these kind of ridiculous tactics.
Yahoo Classic has been clearly degraded. The preferences you used to have have been removed. You cannot view full headers any more, the viewable header is not sufficently informative, and it appears to be more buggy. I cannot search for emails properly now, without there being a problem with various error messages.
I have had this before and Yahoo did change me to another server (apparently).
The spam filter has and always has been rubbish. Even when you educate it to accept emails from a certain source, it still sees it as spam. The spam filter is chaotic, to say the least. I have to keep an eye on my spam folder all the time and I get loads of emails, just because I know a good number of legit emails will be filed as spam. Ridiculous. But that has always been the case.
I have emailed Yahoo customer service and the executive department about these changes but had ZERO resposne. I think it is time to find another reliable email service.
I really would not have minded possibly swapping over to Mail Plus but these sneaky tactics are not on.
Also what possible encouragement is there to any user to use Mail Plus when they do not respond to emails querying what on earth is going on.
Yahoo used to be great. Now truly and utterly dogpoo.