UPDATE: Issues retrieving from external accounts
- Posted June 6th, 2008 at 2:55 pm by Ryan
- Categories: All-New Mail, Classic Mail, General
Earlier this week I posted about issues some users have been experiencing when trying to retrieve email from external accounts within Yahoo! Mail. I’ve been checking with folks internally and have pulled together some additional information for you.
Recently we made some changes to how external account retrieval works. Most notably we added SSL functionality (enhanced security technology), which many users have been clamoring for. We are also taking steps to improve spam blocking for messages that are being retrieved from these external accounts, by running them through more aggressive filters. Unfortunately we encountered some unexpected problems that lead to server errors or processes timing out for some users.
A fix rolled out over the last 3 days that should have resolved the problem for many users. However, we are aware that there are still outstanding issues that are causing problems for other users. The appropriate teams are on the case, and have identified the problems, but are still working on the fix.
* NOTE: Request for user submissions has been removed. More recent updates for this issue have been posted here.
We apologize for any confusion, and for the frustration this has caused. I will continue to post updates as more information becomes available.
Ryan Knight
Community Manager
Yahoo! Mail
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- 35 Comments
June 6th, 2008 at 5:56 pm
You state “Most notably we added SSL functionality (enhanced security technology)”.
Where do I see that option?
June 6th, 2008 at 7:47 pm
I continue to have problems with my external mail accounts at tampabay.rr.com and ecars7255.com. I do not use SSL with those accounts. When I ‘Check all accounts’ from the Yahoo client, I get no indication that there is mail waiting even though mail is there.
June 6th, 2008 at 7:53 pm
Thanks for following up. Cheers.
June 6th, 2008 at 10:01 pm
i have not been able to acess my mail account at any level i cant even chek my mail so i dont even know if this will be handle or even how quickly it can be resolved. I have no issues with my home page or my messanger just in accessing my mail. Please fix this problem as soon as possible i have a lot of thinge i do thru that mail and i cant even open it up.
June 6th, 2008 at 10:22 pm
kk,
thanks for updating us with that info.
June 7th, 2008 at 1:34 am
Well, I don’t even have an external account and just signed-up for this yahoo email today but am having accessing it via the web. I get into a loop instead where the system keeps prompting me to log on… and yes… cookies are turned on. And on one rare occasion I could actually access my emails but most times not. :-(
Hope you can fix this problem soon.
June 7th, 2008 at 9:02 am
I am am still have problems getting mail from cox (pop.west.cox.net)
June 7th, 2008 at 10:28 am
I’m having trouble retreiving my e-mail from yahoo.
June 7th, 2008 at 7:01 pm
I haven’t been able to access my mail for the last three days.. the mail page just won’t load at all. I can however see my inbox from myyahoo but clicking those messages won’t load either.
hope this helps.
Cat.
June 7th, 2008 at 9:03 pm
wow this Ryan guy is Hot
June 8th, 2008 at 9:36 am
Can’t seem to retrieve my emails at all, though I’ve no problem with the computer or interweb otherwise. Any help would be much appreciated!
June 8th, 2008 at 11:05 am
I think it’s working, but it’s hard to tell because when I try to download external mail it takes like, 2-3 minutes to appear in my inbox.
June 8th, 2008 at 1:51 pm
I have an @yahoo.com account that I view as “classic mail”, but I’ve been having problems since Friday (6/6).
1) After login, the pages do not display correctly (colors missing, items not in regular places)
2) Cannot use the Delete/Spam/Mark/Move buttons.
3) Can open emails, but cannot view any message content
4) Can go to compose message but can only enter information in the To and Subject fields (No message body). Cannot use Send/Save/Cancel buttons on this page.
5) Cannot email Yahoo Help – each time I try, I get bounced to the login page.
6) I’ve received an unusual amount of spam in my inbox recently, but I don’t believe I’ve opened any viruses.
June 8th, 2008 at 5:58 pm
As emailed to you, I’m still having the *EXACT* same problems as since this started. Customer support is useless.
June 8th, 2008 at 9:25 pm
I’m still unable to retrieve my external pop mail (from a domain I own, hosted at http://www.drak.net)
June 9th, 2008 at 3:31 am
My account is still having issues with this.
No SSL’s involved.
The wierd thing about this mess is that my husband CAN get his mail from the same server???? I don’t know what is different between the two accounts…strange.
June 9th, 2008 at 4:18 am
Still having trouble with frontiernet.net mail.
I have never received a reply, let alone Help, from customer service since I signed up 8 or 10 years ago.
June 9th, 2008 at 7:44 am
have not been able to acess my Yahoo mail for nearly a week -please advise
June 9th, 2008 at 10:28 am
I am still having problems retrieving my mail. It says I received one or more messages and it highlights the Inbox link but the mail is not immediately there. The mail might shows up several minutes later but in some cases it doesn’t show up at all. Why is it getting deleted? As a Mail Plus paying customer, I must say I’m quite disappointed.
June 9th, 2008 at 11:41 am
I started having trouble accessing my external email account (incoming.lafayette.edu) last week. On Sunday (yesterday) it started to work sporadically (i.e. every fourth or fifth time I tried it would work) but this afternoon it is back to being dead. I just tried about 15 times and got nada, zero, zilch. Very frustrating. Very very frustrating. If this goes on much longer I am going to have to seriously consider my alternatives. I have liked yahoo mail for several years, but if it doesn’t work the way I need it, I have to find another way that will work for me.
The time to fix this situation is NOW. Not in a few days, NOW.
June 9th, 2008 at 1:03 pm
My two external accounts have been an issue for a couple weeks…taking an inordinate amount of time to check and download…folders disappearing on occasion. As a Mail Plus subscriber, it’s beyond frustrating. Why wasn’t this thoroughly testing in a non-production environment before being deployed? I realize I may be over-simplifying this but I rely on emails to be delivered and received in an efficient manner.
June 9th, 2008 at 1:33 pm
The situation is worse, at least for me. Now I am getting the busy message. When mail does load there is a long passage of time before the mail appears in the inbox. In addition, all the mail available for download is not downloaded even though the “new mail” box is unchecked.
June 10th, 2008 at 6:00 pm
Am finally able to move around in my yahoo email without being required to input my password everytime I want to delete an email, however am now a week unable to access my Yahoo Small Business Domain email..all other users unaffected…but as the Admin of the site, I cannot log in..access email..nothing..this is over a week now for a service that I am paying for…and no access…and no help…and no resolution. The only answers I’ve gotten have been canned responses (I used to work for a tech company and recognize it when I see it) and my calls to tech support have yielded..”change to a different browser like Firefox” (even though I have duplicated the password loop on 3 different machines..killed history..cookies..reboot until I’m blue in the face)….and being forwarded to Tech support after talking to 3 different Customer Service reps only to land in a phone queue that left me on hold for 20 minutes prior to telling me that the wait time was another 30 minutes. ( I personally did not seek upgrades to the Yahoo system that I have been using and that has worked fine for over 5 years…(if it aint broke dont fix it!)..and am not very confident at this point that anyone besides people posting here really even care.
Help please? Someone? Anyone?
June 11th, 2008 at 7:06 am
Seems to be better today, POP mail is now coming into my inbox much more consistently… thanks for your help, glad to know it wasn’t something I was doing wrong… oh, yeah, that Ryan guy IS totally hot! :-)
June 14th, 2008 at 7:21 am
Have problems with aol.mail, sending and retriving it, I ask why? Not very experience at the Computer, but it is a problem that should be resolved by AOL, and lots more problems, today I am having those, any answers! Thanks, Doris
June 14th, 2008 at 7:55 am
Hello,
I’m facing the same problem, I’m using the new interface of Yahoo! mail, when I click on Check mail > “my external mail” I got this message:
The following error occurred when fetching your external mail: lastunsupported
I tried to switch back to the classic mail I got this error:
Unfortunately, there was a problem:
POP server does not support LAST command. You may only retrieve POP mail from this server using “get all messages”.
Anyone know what this is about?
W. Regards
June 14th, 2008 at 1:34 pm
I’ve not been able to log on to Yahoo! **at all** for five or six days. Trying jus http://www.yahoo.com doesn’t even get me far.
June 23rd, 2008 at 5:55 am
my mail just started acting up today. only on 1 account that I use most I cant compose a message as there is no message body but all other accounts are acting fine.
the message has a To: line & subject line & a way to click to attach files as well as closed copy & blind copy but no way to actually compose a message
Randy
July 1st, 2008 at 9:44 pm
Have been unable to access my Yahoo mail for 4 day now. Stuck in a loop where it justs keeps asking for my password.
Have reset cache&cookies, reset password, used different browser, other computers..but just cant get in!!
And yes, Yahoo customer service is hopeless! 3 emails, rang 3 times…and nothing!!!
July 7th, 2008 at 5:12 pm
Same here…can’t access email, haven’t been able to for a week now. Keep getting the loging screen over and over and over again. I sent email and got all the standard ‘cookie cutter’ stuff to check…did it all, still can’t access email.
August 4th, 2008 at 3:43 pm
I just added a new POP account and am getting the error “lastUnsupported”
This is a whole two months after the initial PR post from Yahoo’s community relations rep. Anyone have solutions? My business is suffering from not being able to have fluid email interactions.
Thanks
August 5th, 2008 at 12:53 pm
David,
It sounds like you are trying to add an SSL account. We have not rolled any form of SSL support since we rolled it back.
-Ryan
August 13th, 2008 at 10:32 am
Hello Ryan, I receive an error when retrieving mail from an external account. Has this been resolved? or when should I expect this resolved. I see that you said back in June your team has already identified the root cause and are working to solve this. Give me the scoop.
The folloowing is what I get when retrieving mails from external account
“the following error occured when fetching your external mail:
lastUnsupported”
September 15th, 2008 at 11:49 am
i havent been able to open my mail in two weeks. please help!!
September 25th, 2008 at 10:03 am
Hello,
For several days now I cannot get a connection with my verizon account (the link is gone from my Yahoo account), though everything says I am connected properly. I also cannot use my shortcuts or list mailing OR get help from Yahoo mail, it keeps sending me to Verizon help! Please, please post something about this issue.
Thanks,
Bec