RESOLVED: Issues retrieving from external accounts

Posted June 16th, 2008 at 2:13 pm by HuongT
Categories: All-New Mail, Classic Mail, General

As I mentioned last week, we decided to rollback the recent changes to the external retrieval feature. That rollback has completed and functionality should be completely restored. However, the changes also removed the recently added SSL option, so if you have recently added an account that utilized the new SSL option, any attempts to pull those messages will be unsuccessful.

Our engineers will continue to examine the issue before attempting a future rollout of the SSL option, but in the meantime you may be able to incorporate a workable solution. If your email service requires SSL to POP messages to another service, you may be able to Forward all messages from that account instead. Depending on how frequently you check external accounts, messages can even get to you faster this way.

Also, if you want to retain the option to reply from the address of the account that is being forwarded, you can add that address and send “from” it. In fact, once you have added and verified the external address, it’s as simple as a dropdown choice in your compose window.

We are very sorry for the frustration this has caused you, and appreciate your patience.