2nd UPDATE: Issues retrieving from external accounts

Posted June 9th, 2008 at 4:10 pm by Ryan
Categories: All-New Mail, Classic Mail, General

As many of you are probably aware, users are still running into problems retrieving email from their external accounts. Our teams have been reviewing your submissions and analyzing the situation, however the top priority is restoring the original functionality you had.

At this time the plan is to roll back the recent changes to the external retrieval feature. The rollback has already started, and should take a few days to reach everyone. What this means is that your ability to retrieve from these accounts should be completely restored, however it also means that we will be rolling back the recently added option to use SSL. If you have added an account that requires SSL, retrieval from that account will no longer be possible.

Once the original functionality is restored, our teams will be re-examining the causes and will work on resolving them before attempting to rollout the changes again.

I’d like to thank everyone who has sent along their account details. I won’t be able to provide individual support, but your reports should help our engineers in their troubleshooting efforts. No additional reports are needed at this time, but should problems persist later in the week I will likely be soliciting reports again.

I will be back with further updates later in the week.