2nd UPDATE: Issues retrieving from external accounts

June 9th, 2008 at 7:32 pm

Thank you for rolling back! It’s been a pain in the arse having to receive with Outlook during this downtime.

June 9th, 2008 at 7:44 pm

Happy to hear that you are pushing for new functionality (e.g. SSL and hopefully a more compliant POP3 reader) … But, right now I’d be happier to hear that you will also enhance your processes for feature roll-outs and roll-backs. :-/

June 10th, 2008 at 6:28 am

This is the best Update yet! Thanks for the good news. I know no one wants to go backwards, but this is the only choice to rectify the problems. My congrats for realizing what must be done. We know you will be able to add the SSL fucntion in the future.

June 10th, 2008 at 6:41 am

Any update to the HTML spacing issues?

June 10th, 2008 at 8:26 am

I have been trying to get on to check my e-mail account and to no avail – the system just keeps spinning…I have rebooted the system soo many times it’s pathetic…I don’t want to use another server ’cause this is my main contact with the “outside” world…helpless in PA…

June 10th, 2008 at 8:54 am

My ability to connect to incoming.lafayette.edu is still VERY sporadic. It usually takes about 4 or 5 tries before it works. But sometimes it takes more and I simply have to stop trying because it’s a big waste of time. Please get it back to the old set-up ASAP. This is NOT A GOOD SITUATION, to put it mildly…

June 10th, 2008 at 9:42 am

I am SO glad to know that OTHER people are having the same problem – RYAN – please do something about those help dept people, they should have escalated this LONG ago instead of saying *I* have a firewall …… There IS a bug!!! Tell them to admit it!!!!
TIA

June 10th, 2008 at 11:17 am

I have another issue… I have Yahoo Mail as my default email program and until recently when I clicked a email-link on a website Yahoo Mail would open in “Compose” mode… now it opens in “Check Mail” mode. What gives? Any fix for this?

Bob

June 10th, 2008 at 3:59 pm

I can’t find my pernalize mesage Fonts,Colors,More
it is missing the option to come back to rich Text

June 10th, 2008 at 5:52 pm

Am finally able to move around in my yahoo email without being required to input my password everytime I want to delete an email, however am now a week unable to access my Yahoo Small Business Domain email..all other users unaffected…but as the Admin of the site, I cannot log in..access email..nothing..this is over a week now for a service that I am paying for…and no access…and no help…and no resolution. The only answers I’ve gotten have been canned responses (I used to work for a tech company and recognize it when I see it) and my calls to tech support have yielded..”change to a different browser like Firefox” (even though I have duplicated the password loop on 3 different machines..killed history..cookies..reboot until I’m blue in the face)….and being forwarded to Tech support after talking to 3 different Customer Service reps only to land in a phone queue that left me on hold for 20 minutes prior to telling me that the wait time was another 30 minutes. ( I personally did not seek upgrades to the Yahoo system that I have been using and that has worked fine for over 5 years…(if it aint broke dont fix it!)..and am not very confident at this point that anyone besides people posting here really even care.
Help please? Someone? Anyone?

June 10th, 2008 at 6:30 pm

i like yahoo mail because u can talk to your friends everytime without calling them on the phone

June 10th, 2008 at 7:22 pm

THANK YOU FOR ALL THE HARD WORK HOPE TO BE UP AND RUNNING SOON HJO

June 10th, 2008 at 7:50 pm

I am SO happy to hear about the rollback. Thank you, can’t wait to be able to check my external mail again!

June 10th, 2008 at 11:26 pm

Will rolling back help me with my problem… I have t-mobile and it goes to this blue page that just says yahoo mail… if it would help I would be happy…

June 11th, 2008 at 3:50 am

I hope the following will be resolved with the restoration. When I try to download I am told that Yahoo has downloaded say 4 messages. But then nothing appears in the Inbox until many minutes later and often it is not the full number of messages indicated to be part of the download.

June 11th, 2008 at 4:55 am

I wonder if yahoo mail plus will ever get imap. Can you please comment on that?

June 11th, 2008 at 5:02 am

As of today, June 12th…still having problems downloading pop emails. Will this ever be fixed! I depend on yahoo for personal and business messages. AND I’VE JUST ABOUT HAD IT! Yes, I too messaged the help center and got “we can’t recreate the problem…”canned messages. THIS JUST SUCKS! Been a happy customer since 1998 or earlier…what gives!

June 11th, 2008 at 5:28 am

thank you very much YAHOO……
with YAHOO i can chaating to other people in this world

THANK’s!!!!!!!!!!!!!!!!!!!

June 11th, 2008 at 5:59 am

@Miguel:

Yahoo won’t say when or if it will get IMAP. Ryan has said that he’s told the people “upstairs” that we want it. So far, nothing’s happened. It’s not clear to me whether they don’t think it’s feasible technically, or economically.

I know I’ve been asking and waiting for for IMAP for some time now along with other people on this blog.

It would be a great feature to have… hope we don’t have to wait much longer.

June 11th, 2008 at 6:27 am

I don’t know how long it takes to do a rollback but when I check my external mail, I still get told that I have one or more messages but they don’t show up until several minutes later, and sometimes they don’t show up at all. And, if you have the setting checked to delete the email from the external server, you’re basically out of luck whenever the emails go missing. I have been a Mail Plus customer for a long time and am very disappointed in Yahoo’s inability to solve this problem. I’m so disappointed in fact that I’ve switched all of my mail over to Gmail (which I don’t like as much as Yahoo) and as soon as I get used to that, I’ll be canceling my Mail Plus account and saying goodbye to Yahoo once and for all. No wonder Icahn wants to replace Yahoo’s CEO. He probably can’t get HIS external email either.

June 11th, 2008 at 7:29 am

With all the quality processes in place and having best brains in the world, still letting the bugs to slip in to production, not able to resolve the issue within a week, and not taking a decision on roll-back for a week, not able to resolve the issue after a week is definitely not expected from Worlds leading website Yahoo.

It is really unfortunate

June 11th, 2008 at 7:54 am

So from what I understand there is a bottleneck at Yahoo and Emails are just sitting who knows where? Many of the yahoo groups I belong too posts are not coming through – Email has slowed to a trickle and of course the usual spam one gets tons of is not showing up either? I know Zone Alarm is not a problem with getting Emails as I have had it for years. When do they think the bugs will be all worked up and we are up and running normally again??

June 11th, 2008 at 8:58 am

The initial message about being “busy” is no longer there… now I get the following:

“error occurred when fetching your external mail: lastUnsupported”.

This is week 3 and still not able to retrieve external mail.

June 11th, 2008 at 9:56 am

Aside from the 500+ messages a day of spam that I get in my spam folder, I also get about 10 obvious (pron, sex, viagra) messages in my inbox every day. I also get a lot of messages that appear because other people seem to be using my e-mail address!
Why can’t I set Yahoo Mail to only accept messages from people in my address book?
Yahoo mail is becoming unusable.

June 11th, 2008 at 10:05 am

I am getting current emails from May 25th to the Present. It now updates any new mail. I have been down since May 22nd. This is the first time that i have been up and running. Good Work!!!!!

June 11th, 2008 at 10:41 am

I don’t know whether this problem is related.
When I use the ’search” function, I get a list of results, but when I click on any of the e-mails in the list, they will not open. Instead, I get a Yahoo error message. This has been going on for at least a week. I have sent e-mails and have used live chat to tell Yahoo of the problem and a few days ago they said that engineers are working to solve the problem — but it still doesn’t work. It’s impossible to access any of the e-mail in my file.
The error message I get says that I should check the spelling, capitalization, URL, etc of my search term. This has nothing at all to do with opening an e-mail in the search results. I don’t know of anyone else with Yahoo mail who is having this problem! Does anyone know what is going on?

June 11th, 2008 at 11:40 am

My problem is that if I try and forward my mail to multiple contacts directly from Yahoo using my address book it will not let me. It keeps saying there is a problem with the addresses and to check again. When I double check it is formatted correctly, but Yahoo will still not let me forward.

June 11th, 2008 at 11:52 am

[...] "a few days" to reach all users, wrote Ryan Knight, Yahoo Mail Community Manager, in a blog posting on Monday. "What this means is that your ability to retrieve from these accounts should be [...]

June 11th, 2008 at 1:07 pm

I am still unable to check my external mail and it is going on three weeks now. Any idea when the rollback will be complete? Asking customer support has proven to be NO help as they are not even aware the problem exists, and I have had to refer them to this blog.

Please advise.

June 11th, 2008 at 3:27 pm

What’s up with this? It’s days later, and still I’m getting Error Code 16 (and a link to a mail-in form about Error Code 14) when I want to use POP to get my mail. The only time I didn’t get that message is when I used the wrong password by accident (so I got a message about that). This is a huge waste of time. I mean, seriously, this is verging on lawsuit country.

June 11th, 2008 at 7:32 pm

i have facing chatting problemo,and the problem is that my chatting status showing offline in my account ….plz resolve it and i will thankful to u…….

June 11th, 2008 at 7:35 pm

1. Although I can retrieve from external accounts, mail from those accounts is not being sorted into the folders specified in the account setup. Why not?

2. Why doesn’t the “all new mail” honor the color coding I set up for my filters?

3. If you roll back SSL, how can we consolidate mail from multiple Yahoo! accounts?

And while we are on the subject of retrieving from external accounts…when is the Yahoo! client going to start using the UID and stop duplicating messages? The option to avoid “old” messages isn’t sufficient because it actually means “read”. We need to pull all messages once and only once.

June 12th, 2008 at 4:13 am

My problem was signing on, I had been gone seven days out of the country and did not take my lap top. I had heard of a friend in Missouri having trouble with Yahoo too but didn’t expect to have the same. Anyway, after many times trying to sign-in, I finally started searching a way out of the problem through Yahoo. I finally was able to find a “Cus Service” request where you could type out the problem. At the completion, it said that the problem would be solved within 24 hours and, it was. I really like Yahoo’s Web Page and did not want to go to another site. Betty Saxon, Tx

June 12th, 2008 at 4:49 am

Everytime i click on mail i get a blank page.I have Verizon DSL,and my son has Road Runner and he doesn’t have my problem,whats going on?

June 12th, 2008 at 5:21 am

[...] didn’t even know about the issue even though it was clearly described in their own stupid blog. Fortunately, I was finally able to chat with a supervisor and then miraculously, the problem was [...]

June 12th, 2008 at 9:57 am

Somebody above wrote this “however am now a week unable to access my Yahoo Small Business Domain email..all other users unaffected…but as the Admin of the site, I cannot log in..access email..nothing..this is over a week now for a service that I am paying for…and no access…and no help…and no resolution” I am having the same problem. I cannot open my email in Yahoo. I have 2 web sites hosted thru Yahoo & cannot open the email. I have emails I need to send out & everything. I have tried 2 different computers & 2 different Yahoo email accounts I have. It has happened on both. So is this a bug or what? I have tried email CS, to no avail. I am paying 25 a month & I want o open my email. Would someone please tell me it is not just my computer?

June 12th, 2008 at 5:24 pm

Stacy its not your computer..as I stated in my rant I have tried this on 3 different machines…and I am still stuck in the password loop…..by “other users” I meant other users of my domain’s email services thru yahoo..everyone else in our group can access email but me.

And still NO ONE at YAHOO is listening…paying customers are unable to access their email..I wonder if contacting CNN might generate some action?

June 13th, 2008 at 4:55 am

I was getting an error that said approximately “another POP session may be active”.

Now I am getting Error 14 :(

June 13th, 2008 at 6:51 am

I have had a problem with this for the last 2 weeks and it now seems to be fixed. It seems to be reverted back to the way it was before the “upgrade” (downgrade) implementation and maybe even a touch faster at response. I just wanted to say thanks for getting this functional again. It was very frustrating but I’m happy to have it back up and functional.

Thank you and I look forward to the improvements with the SSL and improved spam guarding with POPs. Hopefully this can be done without slowing down the process to a snails pace with errors like it was doing.
Thanks!

June 13th, 2008 at 7:36 am

I’ve had a big increase in spam arriving in my Inbox rather than the spam folder and emails getting lost and unretrievable after they first arrived. I keep wondering if I’ve imagined them! What’s going on?

June 13th, 2008 at 9:15 am

Last week my downloads timed-out most of the time.
The day before yesterday I could not retreive any email at all.
Yesterday (12 June) things seemed to start working. There were no timeouts – downloads were slow, but there were no timeouts. It even seemed as though the spam filter started working much better.

Today I cannot download my email from my pop server at all. I’m getting this message:

“Unfortunately, there was a problem:
POP server does not support LAST command. You may only retrieve POP mail from this server using “get all messages”.

Anyone know what this is about?

Unfortunately I use Yahoo for my business. Not receiving email for a day is bad news.

Thanks.
Jim

June 13th, 2008 at 9:40 am

[...] A quick stop over at the Yahoo! Mail blog gives us a little more insight as to what is going on. Here is the original post from their blog. As many of you are probably aware, users are still running into problems retrieving email from [...]

June 14th, 2008 at 5:20 pm

Not able to pull up email, can get to the screen that shows my inbox but then when I click on the emails to open it takes me to a screen that talks about my password expiration, cookies, etc. When doing all those things still keeps repeating the same screen. Any timeline when it will be fixed???

June 14th, 2008 at 5:28 pm

I still can’t pull in my yahoo email into outlook. This has been going on for days now so clearly any rollback did not work. Yahoo has more email problems and timeouts than any other email I’ve ever used. I don’t know why they can’t get this fixed.

June 14th, 2008 at 10:55 pm

Unfortunately I use Yahoo for my business. Not receiving emails for 5 days is very bad for me.this is crazy google is also not working. I can deal with the crazy gas prices but not having my email that’s got me going nuts. I would say email me with any help of info but thats why were here please help us soon
Thanks

June 15th, 2008 at 2:16 am

It’s 15 June and I am still without email service which I use for my business. The least Yahoo could do would be to issue another update. The 9 June UPDATE by Ryan Knight spoke about a rollback that would take a few days to reach everyone. It’s been 6 days now. What’s up Ryan? Please give users without service a timeline. I would really appreciate it.

By the way, I cannot enter live chat. The password screen keeps on coming up. I submit my password and it comes up again w/o the password. Hmmmm.
Best,
Jim

June 15th, 2008 at 11:05 am

Still having problems PLEASE GO BACK TO THE WORKING VER. P L E A S E !!!!!!

Thanks!!
Mike

June 16th, 2008 at 7:20 am

I’ve read through the variety of symptoms here, and I am confused. I’m guessing that there are several problems happening. I get:

Yahoo! Mail Error Form (Error Code 14)

…when I try to access external mail.

June 16th, 2008 at 9:01 am

I haven’t been able to get my external mail in WEEKS! What on earth is going on? Why has there been no update since June 9? Please communicate!

June 16th, 2008 at 10:28 am

I’m not getting this when trying to access POP mail:

Yahoo! Mail Error Form (Error Code 14)

HELP!

June 16th, 2008 at 11:22 am

Unable to access fully my email in NokiaN70 and PC also

June 16th, 2008 at 1:29 pm

Does this issue have anything to do with sudden decrease in spam filter’s capability? I normally get 1-3 spams a day. Since Friday, my inbox is filled with over 90 spams (out of around 900 spams) — whopping 10% of the spams were not detected.

June 17th, 2008 at 6:47 am

This is what I have been getting for over a week.16/06/2008 6:55:01 AM Error reported by Server: 553 From: address not verified; see http://www.rogershelp.com/verify-email.: Sending email message “new”.
I can receive but not send.
How hard can it be to go back to a working version?

June 17th, 2008 at 8:08 am

I using classic mail – I am unable to compose a new mail message or reply back to an existing mail? Is this part of your rollback concern?

June 17th, 2008 at 9:45 am

I am also using classic mail and since this update started, senders of mail get a “no account” message and my outbound e-mails go nowhere. I’ve had this account for more than ten years under the rocketmail name and it is my only e-mail. My guess is that this update completely scuppered all functionality. It would be nice to know that this is being fixed as letters to support produce no results.

June 18th, 2008 at 3:06 pm

Error code 14 started for me yesterday on Yahoo.co.uk and continued throughout today – on Firefox, but no problem with IE.
What gives?

June 19th, 2008 at 3:15 pm

GOOGLE IS WORKING NOW BUT MY YAHOO MAIL IS STILL OUT IS THIS THING GONNA BE FIXED OR WHAT IT’S GOING ON OVER 3 WEEKS NOW WITH OUT HAVING MY EMAIL THIS REALLY
SUCKS IS THERE ANYTHING Y’ALL CAN DO TO FIX IT OR IS THERE NO HOPE LEFT PLEASE REPLY WITH SOME INFO THAT MIGHT HELP US

THANKS

June 20th, 2008 at 1:15 pm

Please help. I know you guys have claimed to have this “resolved”, but it’s not. What is really odd is my husband and I both have accounts w/ yahoo & both pull our mail for our business from the same server. He can get his (and always could), but I have not been able to since the original upgrade was done to yahoo a few weeks ago. I really do need to get my mail. I still get the same error code. It worked fine before and nothing has changed on my end.

June 22nd, 2008 at 12:46 pm

I cannot open the emails I have received since the morning of 6-19-08. Is it something I have done, or has Yahoo mess it up? I am 82 years old and I don’t understand computers. But until now, I could send and receive emails, look up various things on the internet, etc. PLEASE FIX!!!

June 24th, 2008 at 2:31 am

Please someone a Yahoo help us!! It is amazing that there are so many problems with email at the moment…I have now lost my business email totally AGAIN and am getting the following error message:
Unable to send or receive messages for the Btinternet (******) account. An unknown error has occurred.

Server: ‘mail.btinternet.com’
Windows Live Mail Error ID: 0×80004005
Protocol: POP3
Port: 110
Secure(SSL): No

Like many others I pay a monthly fee for BTYAHOO ‘mail plus’ so really we should at least be treated to feedback and advice as how to solve this problem. What on earth is going on!!

July 13th, 2008 at 2:18 pm

I am also having the problem that Yahoo cannot fetch eMail from my external server- it is sporadic, though. I found a way to force the eMail fetch by this method:
1. goto Options -> mail options
2. -> accounts
3. select the account where you want to download emails from
4. click on ‘Check Mail’ there.
5. check your yahoo mail, here are your emails.
This may also fail, but it works more likely than the yahoo mail frontend
Hope it’ll work for you, too
Bee

July 20th, 2008 at 7:05 am

update:
it seems to me that the speed of your internet connection plays a role here. I had problems to retrieve my POP3 eMail last week while at a very slow wireless internet connection. Now, back at a fast line, the Yahoo service works again as usual. It is puzzling to me, and maybe this is sporadic, but maybe it helps someone else.
Bee

July 22nd, 2008 at 1:58 am

I have an email account with yahoo.co.in, Whenever i try to open received mails from my inbox it shows the msg “error code 14″
Pls help me in solving the problem.

July 24th, 2008 at 2:39 am

This is too much. Since mid May i can not access my external email. I receive the same spam but not my external email messages. I am constantly traveling and i can not have my computer with me. I was using this service for 3 years with out problem but now is not possible anymore. Please, advice me what to do?

July 31st, 2008 at 12:05 pm

first- check out my comment above. It works for me. I have put a shortcut on my desktop to fetch my external eMail with that method. Hope the other method will works soon again in a stable way.
Regarding your frustration: I agree- I have been again and again very frustrated with the Yahoo eMail service. Sometimes, I am wondering if the company went the same way as many big companies: 99% managers and 1% creative workers. It seems that the Yahoo email software is being developed by just one totally overworked person… I was tempted to switch to Google, but this is by far not what we are used to get from Yahoo in terms of GUI. Yahoo has done a great job in creating this awesome frontend (congratulation to the programmer), and I am amazed that this whole thing serves several hundred million people. Nevertheless, I am also using it for our business purposes and I expect a much more stable operation. I have no problem to pay twenty times as much as I’m paying now for my mail plus service, but I expect stable operations and a customer service that helps me promptly and not after ten iterations with cheap call center people.
So- Yahoo: Congratulations for what is there! Please make it usable for more professional users, although they might be a minority. The income from that should make an approrpiate team affordable.
Bee

August 15th, 2008 at 12:43 am

This is one of the best posts I have seen in a long time on the net, will be visiting again in the near future

August 22nd, 2008 at 5:09 am

Whenever I try to open emails sent in by friends, I receive the message “error code 14″. It’s so frustrating as it has been more than a month that I am unable to open my emails. Help. Thanks.

September 11th, 2008 at 11:40 am

FYI, people getting lastUnsupported alert dialog need to disable “Leave mail on POP server”. I don’t know why Yahoo is using a “prehistoric” and conceptually in accurate LAST command instead of UIDL: http://www.dovecot.org/list/dovecot/2004-June/003775.html