Comments on: Delays responding to Postmaster requests

By: msn submissions

msn submissions — Tue, 19 Aug 2008 23:58:23 +0000

msn submissions…

.) Some individuals or companies have abused the TrackBack feature to insert spam links on some blogs (see sping). As a result, TrackBack…

By: annesky

annesky — Tue, 22 Jul 2008 14:02:07 +0000

Hello guys. I stumbled upon this place and wanted to say hi.

Weird Facts

By: suzanne todd

suzanne todd — Wed, 25 Jun 2008 02:00:57 +0000

I have tried for four days now to get my e-mail to come up, but everytime I do it says my id or password is wrong…then it gives me the security question, but when I answer the question it tells me that the info does not match profile info…my daughter had the same exact problem with her’s a couple of weeks ago…we have never had any problems with yahoo mail or logging on at all until now…it is also very frustrating because of all of my files and bookmarks that are VERY important to me will not come up…I have made a new yahoo account…but I reeeaaalllyyy wish I could use my account that I have had for a long time…if you could please help me with this issue, I would soooo appreciate it!!!! My e-mail account that I would like to have back is srenetod@yahoo.com….if I could at least get a response back letting me know something that would be excellent. Hopeful, Suzanne

By: Jason

Jason — Tue, 10 Jun 2008 16:32:59 +0000

For the past year I’ve been in an endless loop with the Yahoo Postmaster regarding applications to become “prioritized.”

Each time the response I receive is a 100% form letter, and it’s clear the respondent isn’t reading any part of the original thread. For example, asking me to provide IP addresses and log samples when they are all already contained.

Worst is when I’m told these messages are being “temporarily” deferred but in fact there’s nothing temporary; they’re being returned outright as undeliverable, no matter what kind of delays I set for retries on my server.

There is something seriously wrong with Yahoo when I can’t send mail to people who have been exchanging email with me for years and years.

I do not have these sorts of problems with ANY other mail server on the planet. Our messages don’t even wind up in spam/junk folders as “potential” abuse. Even deliveries to Hotmail addresses go through without a single problem!

By: Dana

Dana — Fri, 30 May 2008 15:48:36 +0000

I have to say that your Postmaster on-line help service is horrible. We have been trying since May 9th to have our IP address removed from your SPAM blocker with absolutely no success. We continue to provide the detailed information you ask for including domain name, IP addresses, etc. At this point we are getting over 1000 undeliverable emails per week that are trying to reach those people you call YOUR customers (yahoo account holders). I’m pleading for any assistance your can give our company to get this resolved. KMM71534094V97991L0KM

By: Blake

Blake — Sat, 24 May 2008 12:49:54 +0000

Sounds like thousands or possibly millions of paying customers have been significantly inconvenienced because of a poorly strategized technology campaign. Not enough preventive maintenance thinking was considered priored to implementation. And sbc/yahoo/sbc whomever needs to own up to the responsibility or people will likely begin to take their business elsewhere.

My recommendation is that yahoo needs to reset things to the way it used to be, where users could use technology they are paying for without challenge. The parent company can work on the problem until its fully resolved. And then communicate with everyone, humbly requesting user action, plus trust that there will not be the 553 error situation again.

People’s time is valuable and comes with it a human capital expense. Every person this situation is impacting, both the paying consumer and persons at yahoo/att customer service time is being wasted in millions of dollars. The cost of doing business for both for both sides of the equation is likely totally astronomical proportions. And since many small businesses use your company’s service like mine, you are killing our abilty to serve our own internal and external customers in a timely, qualitative way. And in today’s economy, this is inexcuseable.

By: Matt Hellige

Matt Hellige — Wed, 21 May 2008 20:05:32 +0000

Yahoo’s behavior here is ridiculous. I believe the postmaster department is swamped. The plague of 451 deferrals alone must be enough to keep an entire team busy! (Google for “yahoo mail deferred” and you’ll find plenty of examples, some going back nearly two years.) If Yahoo wants to get rid of the backlog of trouble tickets and eliminate a whole lot of complaining, here’s an idea: STOP DEFERRING OUR EMAIL.

I don’t send spam. I’m not an open relay. My server is not misconfigured. STOP DEFERRING MY EMAIL.

By: Aaron

Aaron — Mon, 19 May 2008 21:02:43 +0000

We have started putting notifications to our users to stop using Yahoo mail and upgrade to Gmail. Despite the fact that we never send spam, verify email addresses, use SPF, remove bounces and send emails only to registered members who have not opted out, our emails consistently go to spam folders, amazingly, even after users have categorized them as “not spam”. We are not black listed anywhere and have very low spam ratings. Yahoo false positives are an enormous drag on our business and has cost us a lot of money and reputation.

When we fill the white listing forms or request attention to this matter, we never get replies.

By: Mark Hartwell

Mark Hartwell — Sat, 17 May 2008 09:21:50 +0000

Yahoo has a know mail sever bug in some, but not all, of their mail servers.

Some transpose caps to lower case and so verification fails, giving the random 553 errors.

We should not HAVE TO, but the quick fix is to change the from-to and verification from-to mail address to all lower case.

This is a known bug. Apparently others such as Rogers refused to admit it.

By: jennifer

jennifer — Sat, 17 May 2008 06:28:34 +0000

sorry about the typos. i am extremely tired. i apologize again.