RESOLVED-Action Required: Email delays through SMTP

February 22nd, 2008 at 5:11 pm

Seems to be working with the new settings… great news! :)
Thanks for the fixes.

February 22nd, 2008 at 6:51 pm

Looks like it has fixed the problem. Now I just have to decide whether I should stay with Yahoo after the last couple of very frustrating weeks or go ahead and switch to the gmail account I set up a couple of days ago.

February 22nd, 2008 at 8:04 pm

Dear Ryan,
am having difficulties in accessing my email for tha past couples of weeks and have tried all i could but to no avail,i cant send email and i cant go into my email address couple with sending mails through microsoft outlook,am just so fed up with the entire situation.

February 22nd, 2008 at 8:15 pm

Okay, my previous comment was premature. Sent 7 messages to myself over the last couple hours. 1,2,5,7 all delivered immediately. 3,4 not delivered nearly an hour later, 6 delivered with 7 minute delay. “Resolved” should be taken with a grain of salt. This is with server name changes in place.

February 23rd, 2008 at 4:59 am

Thanks for the update… You should e-mail this info to every Yahoo mail Address….

February 23rd, 2008 at 6:14 am

I can’t send mail via Windows Mail keep getting the same error
The message could not be sent. The authentication setting might not be correct for your outgoing e-mail [SMTP] server. For help solving this problem, go to Help, search for “Troubleshoot Windows Mail”, and read the “I’m having problems sending e-mail” section. If you need help determining the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was ‘jjcane64@yahoo.com’. Subject ‘Hi’, Account: ‘pop.mail.yahoo.com’, Server: ‘plus.smtp.mail.yahoo.com’, Protocol: SMTP, Server Response: ’530 authentication required – for help go to http://help.yahoo.com/help/us/mail/pop/pop-11.html‘, Port: 25, Secure(SSL): No, Server Error: 530, Error Number: 0x800CCC78

Please Help.

February 23rd, 2008 at 6:20 am

Not working for me. Cannot connect at all with my new settings. Switched back to the old ones for now.

February 23rd, 2008 at 8:47 am

Wow! What a MAJOR improvement. I was afraid I’d have to make the switch over to Gmail if the speed didn’t improve. But you “got’er fixed”. Thanks!

February 23rd, 2008 at 9:49 am

I am still having trouble. Only some mail comes in and only some mail gets delivered. I have not noticed any difference and have been having issues for over a week now. I am running the paid yahoo through Outlook 2003. Can anyone tell me what my Pop and smtp settings should look like. Right now I have incoming at 995 with the box below checked and outgoing at 587 with the box below not checked.

February 23rd, 2008 at 10:05 am

Amy, you should follow the steps described above, if you follow the screen shot instructions, instructions will display on exactly what your setting should be. (e.g. your 587 outgoing port number is incorrect).

February 23rd, 2008 at 10:12 am

Dear Yahoo,
Yahoo’s communication and transparency on this issue and the many times this same issue has occurred in the past has been very disappointing and is not worthy of such a great company. This lack of daily email communication to is customers erodes customer sat, and erodes your subscription revenues as people defect to Gmail. If Yahoo simply communicates VIA EMAIL all issues in a timely manner with specific fix instructions, customers will be happier in the end.

Yahoo should email the specific fix you prescribe to all your Plus customers (once they are absolutely working consistenly, which currently they DO NOT). I suspect the audience for this message board is extremely limited.

February 23rd, 2008 at 10:33 am

Well, I changed my pop settings to those recommended and now I’m not connecting to yahoo mail AT ALL!

February 23rd, 2008 at 10:33 am

Well, I changed my pop settings to those recommended and now I’m not connecting to yahoo mail AT ALL!

February 23rd, 2008 at 10:38 am

Well that cut off too soon. Sorry. I cannot connect to yahoo mail when I try to send and receive (and my settings are correct). I get a socket (0) error. So now what?

February 23rd, 2008 at 10:43 am

Ok, new error now. I didn’t have SSL checked so I did that and now I get this error: Socket Error: -2146885628, Port: 995, Protocol: POP.Cannot find object or property.

February 23rd, 2008 at 10:57 am

Nothing seems to work. Wish I had Gmail Problem is switching emails in my line of work is like changing your cell phone number. A Death Sentence!!

February 23rd, 2008 at 12:02 pm

Your link says to put “plus” in front of mail servers, the Yahoo Help says not to. Which one is it? I’ve tried both and only one of three emails to myself has come through after a half hour. Why is Yahoo not emailing Plus users notifying them of the outage as well as the new settings. I only know about it from emailing support about 4 times. Bottom line is it’s still not working right, the instructions are conflicting, and Yahoo has done a terrible job of communicating with its users. I’m a shareholder too, and this is very frightening. Do they not realize that reliable email is critical? It’s becoming hard to remain faithful to Yahoo.

February 23rd, 2008 at 1:01 pm

I have been unable to access my e-mail on the web for over three days now. This the message Yahoo shows when clicking on the mail button:

“You’ve stumbled upon a temporary problem we’re having with Yahoo! Mail. Usually this problem gets resolved quickly, without you doing a thing. In fact it may be taken care of now.”

Temporary??? It’s been three days and reporting the problem does nothing except generate a boiler-plated response from Yahoo.

To me it’s unbelievable that Yahoo has created this mess and it’s hard for me to accept the lack of customer service and poor communication in dealing with the status of the problem.

BTW, call and you will be on hold for at least 30 minutes!

February 23rd, 2008 at 1:49 pm

i am having problems getting emails they seem to take 2 or 3 days to get to me our other people … is this problem gowing to be an issue for vary long if so please let me know and i will go with some one els thank nicole turley

February 23rd, 2008 at 2:27 pm

Last night and this morning, after making the server name changes, I sent myself (yahoo to yahoo) 12 test messages. 9 delivered almost immediately, one with a few minutes delay, BUT one took 9 hours and one took 11 hours. I can’t accept this performance – and this has been going on for weeks now. Clearly “problem resolved” is not accurate. I expect with all the complaints, this message forum will be closed pretty soon as it was before. I’m fed up with the problems and the lack of communications and responsiveness.

February 23rd, 2008 at 2:32 pm

If my email account wasn’t so important to me, this would be hilarious!

First, I wouldn’t even have known this issue had been fixed–HA–if I didn’t happen to have “Yahoo! Mail Blog” set up as part of my content on “My Yahoo” home page. Even then, it’s something I rarely read. I’m doing well to get the time just to read a few of the top world news articles. I’m a Plus user. Why wasn’t I, or evidently anyone else, notified via email? Great account service–NOT!

Second, I made the changes suggested for Outlook, then sent myself 2 test-emails spaced ten minutes apart. Now, nearly 40 minutes later, I haven’t received either one…not in Outlook, and not even in my YahooMail in-box at Yahoo’s site. I changed back to original settings and sent a test email, which came through immediately, although it got filtered to my YahooMail spam folder, lol!

Hey Yahoo, I hope you haven’t patted yourself of the back for a job well done and taken the rest of the weekend off. Your problem, and ours, isn’t fixed.

February 23rd, 2008 at 2:40 pm

I am severely disappointed in the way Yahoo managed this hugely significant problem. Denials, blaming users’ software and settings, delays in responding to complaints, all of these were slaps in the faces of loyal, paying customers, many of whom run small businesses from the Yahoo platform. The delays cost many of us missed revenue opportunities and service breakdowns with our own customers. While many communications can be handled effectively via email, there are instances when, God forbid!, a one-to-one live phone conversation with a human being who can actually provide answers and/or help is warranted.

I am sad to say that I am definitely looking for another email/web hosting partner.

February 23rd, 2008 at 3:22 pm

Thank you! Thank you! Thank you!

February 23rd, 2008 at 4:00 pm

I too am very frustrated with your e-mail service. I received an e-mail last evening at 8:40PM that was sent at 1:22AM early that morning. This is totally unacceptable for the Plus service we are paying for. I have tried all of your server recommendations in different variations, and nothing seems to help. In fact, with your settings, sometimes, it doesn’t work at all. Either, get your act together, get everything repaired, or get out of the business.

February 23rd, 2008 at 4:18 pm

Referencing my post previous post (4th above), it’s now been nearly 2 hours and neither of my first two test emails sent to myself have come through. Great!

February 23rd, 2008 at 5:25 pm

Still not fixed and I still haven’t received 2 of my test emails. Yahoo should quit acting like a start-up and start acting like the $40 Billion communications company that it supposedly is.

February 23rd, 2008 at 5:38 pm

RESOLVED! HARDLY! This has been going on for over a week now. Why on earth Microsoft would consider merging with YAHOO is beyond me.

I sent myself a test email to a different email account and it took over 6 hrs before it came.

What will it take to in order to get YAHOO to get this problem fixed?

February 23rd, 2008 at 5:54 pm

I can’t seem to log into my email account at all i get a message saying that internet explorer can’t load page. I talked to yahoo and they blame it on internet explorer i have the latest internet explorer so i know it isn’t the explorer.

February 23rd, 2008 at 8:06 pm

This e-mail mess is so serious that Yahoo should consider selling to Microsoft immediately. If they delay, they likely will have nothing left to sell (no customers).

My business depends on reliable e-mail service. Clearly it is becoming futile to depend on Yahoo. It has been three days without service and I’m still waiting for help. I’m not even talking about using an external mail program (as in Outlook), I’m talking about accessing Yahoo Web Mail.

Did all of the techs go home for the weekend? Does anyone really care? After 15 years of having Yahoo host my web site, I’m at the end of the line. Microsoft should think twice!

February 23rd, 2008 at 8:28 pm

Now it’s been over 6 hours and my test emails have not come through (see 2 previous posts).

February 23rd, 2008 at 8:50 pm

Thank goodness for the CNET forums. I’d never have heard this news otherwise. Does Yahoo! intend any DIRECT communication to those of us who pay for this (ahem) service?

February 23rd, 2008 at 10:48 pm

I am extremely frustrated that I cannot access my email. I get as far as logging into the account and I can see that there are emails there, but then I cannot access them. This has been the case for 2 days now. Can you say brutal. I have important emails to access. Is Yahoo aware of the distress we are all in? I don’t know what to do or if they are even working on this to resolve the issue. We should all start calling their PR Department, since it’s difficult to find the techs.

February 23rd, 2008 at 10:51 pm

Both Mozilla and the Internet Explorer are not able to load the page when I try to get into my email. This is day 2

February 24th, 2008 at 2:02 am

I am having difficulties in accessing my email for tha past couples of weeks and have tried all i could but to no avail. I cant send email or reply to the mail that i have received by clicking reply button. I am getting an error as “The page is not responding”. I have a lot of important mails to send and receive, so please solve this problem a the earlist.

February 24th, 2008 at 6:45 am

Dear Yahoo

I had the problems you mentionned. I also received a message that has been posted 1 year ago. I didn’t check if it is resolved yet. But my questions are :

What happen to the messages I’ve sent and until now has not been delivered like messages I sent to a yahoo grup and so far has not been received?

I couldn’t find the “POP Settings” you mentionned in this solution. Can you please provide more info.

Thanks!

February 24th, 2008 at 7:05 am

Your “new e-mail setting” is absolutly TERRIBLE. Please bring back the other we had before. THANK YOU. P.

February 24th, 2008 at 7:16 am

I have dificulties in open to read the my mesage in my inbox,when I open my mesage to read I see in the screen error report.

February 24th, 2008 at 7:20 am

My company uses authsmtp, all clients are getting failures. I tried the same thing as many others on here, sent emails 1,2,3 about 25% of them get though, then the other 40% come very late, the errors in which are returned by the authsmtp servers are listed below

I have informed Authsmtp to this probelm, usually I always get a support email back saying something, but they are not responding back with anything this time, quite concerning.

Now, I can send from gmail to yahoo email every time, I can telnet to port 25 to any Yahoo MX from my static cable modem, and never have a problem…

It will be one big pain to route yahoo messages from exchange around authsmtp if this continues

**********************************************
** THIS IS A WARNING MESSAGE ONLY **
** YOU DO NOT NEED TO RESEND YOUR MESSAGE **
**********************************************

The original message was received at Sat, 23 Feb 2008 15:38:59 GMT from outmail128183.authsmtp.com [62.13.128.183]

—– Transcript of session follows —– … Deferred
Warning: message still undelivered after 12 hours Will keep trying until message is 3 days old

OR

Transcript of session follows —– … Deferred: Operation timed out with b.mx.mail.yahoo.com.

February 24th, 2008 at 8:50 am

Sorry, but i’ve run two business’es off of yahoo mail for the past 5 years and upgrading your email system after the fact is not acceptable. I would have been fired by my clients if i messed with their business so badly for weeks, and this has been happening all year not just the past weeks. When i called your hard to find help line to try and get some assistance with this i spent an hour and 15 minutes on hold before i couldn’t wait any longer and decided you just werent taking care of your clients. Therefore instead of waiting another hour on hold or weeks for you to fix the problem, it took all of 15 minutes to set up my business at Gmail. Maybe next time you will put some resources into taking better care of your existing clients and not so much into expanding your business.

February 24th, 2008 at 10:05 am

I don’t know if this will help, several weeks ago Covad was slow due to maintenance (was an Earthlink customer) problem was it didn’t improve after the maintenance was finished….

I am switching to another ISP provider who is faster, cheaper and dosen’t have out sourced support.

February 24th, 2008 at 10:35 am

Problem NOT resolved for me either. Have changed my settings, but some emails are still taking hours to arrive. Still getting disconnected from the server while trying to send & receive using Outlook. Having not received several important emails over the past 2 weeks, and also my emails not being received, I feel I can no longer rely on your service, or your assurances that the problems are fixed. Why would I renew my subscription, when Gmail is free and works?

February 24th, 2008 at 11:29 am

if your paying for yahoo email, then this is a shot in the eye for yahoo, if you are using free yahoo, now you have a learned a lesson and you should not run a company on free email

February 24th, 2008 at 11:31 am

changed the settings, it worked for a day, now its not working again. Yahoo needs to come clean to users and tell us what the heck is going on, problem NOT RESOLVED.

February 24th, 2008 at 12:22 pm

Helloooooooooooo;
what have you done!
No mail arriving.
I even sent mail to myself to no avail.
I upgrated to the “All-New Yahoo Mail and i still have not received any mail.
I will check my settings to see if there is a problem with the POP.

February 24th, 2008 at 12:25 pm

It seems like since you made this “update,” some aspects of mail notification have totally stopped working. I still use the classic e-mail (for nearly 10 years, same account) and web-based. New message notifications are no longer displayed on the Yahoo homepage when you refresh the page. At all, ever. I have to go into my inbox to see that I have new messages. No little orange/yellow star by the envelope. I also have Firefox’s Yahoo mail notifier extension that lets me know of new messages. This stopped working at the exact same time – the time of this “update”. I’ve made no changes to my browser or computer, or otherwise settings – simply closed my laptop at night, opened it in the morning to realize that all mail notification had stopped.

This is definitely a technical problem on solely Yahoo’s end. :-(

February 24th, 2008 at 12:45 pm

I can’t believe the message on the blog with the heading “Problem Resolved” is still up. I am seeing the same delays as before with the new settings, and it is very unpredictable. No idea if my messages to the outside world are getting delivered. I’ve had it. Goodbye Yahoo – hello Gmail.

February 24th, 2008 at 2:35 pm

“Resolved” NOT!

Either Yahoo thinks they fixed this problem but they neglected to check their solution (not a difficult test to run); OR

they are just blowing smoke.

Either way, shame on Yahoo! This incident has been mishandled from the beginning and it is only getting worse. The Iraq War of internet email.

February 24th, 2008 at 3:27 pm

Day four and Yahoo Mail Web Mail still reporting:

“You’ve stumbled upon a temporary problem we’re having with Yahoo! Mail. Usually this problem gets resolved quickly, without you doing a thing. In fact it may be taken care of now.”

What a joke!

February 24th, 2008 at 4:04 pm

still aint fixed.

Yahoo declared victory on Feb 13 like this: “We’ve completed our investigation and were able to identify and resolve
the mail delivery issue.” It was a false declaration of victory — there were still enemies in the trenches.

On Feb 22, they declared victory again with the splashy headline: “RESOLVED: Email delays through SMTP servers” . . . and it still aint fixed. My test on the 23rd took 4 hours to make it from the incoming server to the outgoing. So please, don’t declare victory until you can tell us what you any different this time.

And please don’t put it on me for not having ports and SSL and blah blah blah correct on my client. I know how to read headers, and this is a purely Yahoo problem.

Yahoo should have taken this more seriously when I substantiated it for them on Feb 9.

February 24th, 2008 at 6:02 pm

Mail to and from centurytel addresses have had problems for several weeks. Of 3 emails sent from centurytel to my yahoo address yesterday, the 3rd arrived quickly, one came this afternoon, and one this evening. The centurytel user gets this message: 421 4.7.0 [TS01] Messages from (her) temporarily deferred due to user complaints – 4.16.55.1

February 24th, 2008 at 8:28 pm

Hi all,
-
If you are still having problems you may want to send your account info, the POP settings you are using, and the email client you are using, to ymailblog1[at]yahoo.com.
-
RyanK

February 24th, 2008 at 8:51 pm

I don’t think the problems have anything to do with POP or SMTP settings. It is a problem with a broken system and a lack of customer service. Apparently all of the techs took the weekend off and Yahoo doesn’t care their customers are angry.

February 24th, 2008 at 10:33 pm

It aint ports and pop settings and SSL layers and all that, at least not for me. I mean, that’s good for some people to know, but it doesn’t fit this problem.

I see that some of the ranters on here are misguided . . . they are blaming yahoo for their connection problems, or they are getting another set of servers involved in the mix, or they somehow aren’t having a problem that this blog addresses: Namely: Email delays through YAHOO SMPT Servers.

But the specific example which i hereby submit is ONPOINT.

Here’s from just this afternoon. A 20 minute delay. Now this is from the headers. I changed a couple of digits in the ID for anonymity, but the times are right. And please don’t say that the clocks might differ by 20 minutes, because then I will just come right back with an even MORE EMBARRASSING example (4+ hours) from Saturday afternoon, Feb 23, a day after Yahoo’s second declaration of victory.

I have sent examples like this (without changing any server numbers or message IDs) to several Yahoo Customer Service people and offered to help . . . over the last uh, lets see . . . 15 days now.

So, for your viewing pleasure, I present proof that Yahoo has a problem:

Received: from [127.0.0.1] by omp408.mail.mud.yahoo.com with NNFMP; 24 Feb 2008 23:27:07 -0000
X-Yahoo-Newman-Id: 931992.34995.bm@omp408.mail.mud.yahoo.com
Received: (qmail XX085 invoked from network); 24 Feb 2008 23:07:29 -0000

February 25th, 2008 at 12:02 am

How do i go to Yahoo! Web mail account to change the settings when i still can’t even access to it?
Argh!…..

February 25th, 2008 at 3:13 am

The whole mess is inexcusable. I’m gone. Gmail
works better, anyway.

February 25th, 2008 at 4:40 am

where is the fix.. this is a mess. please i don’t want to change my email account

February 25th, 2008 at 6:09 am

I changed my incoming and outgoing to plus.mail…. as recommended. Sent a message to myself from Yahoo to Yahoo using Outlook today (Monday Feb 25), and 10 minutes later it still isn’t here. This is a repeat of a test I did a few minutes before that. However the copy I sent to my Verizon address arrived. And the test I sent from gmail to Yahoo arrived quickly.

February 25th, 2008 at 8:09 am

Thanks Ryan,

It’s nice to put faces to people who take responsibility. I appreciate your efforts.

Comment by–Keyla B. Ellenwood,GA.

February 25th, 2008 at 8:28 am

Fixed…. yeah right

Emails still taking 12+hours to get delivered

Sort it

February 25th, 2008 at 8:37 am

On Outlook Express I receive mail (double). I only need one.
Also I can’t send mail. I get the error every time. I have tried working with chat and others online from Yahoo but they cannot fix it. I’m waiting on the phone now for help.

February 25th, 2008 at 9:31 am

[...] some good news from the Yahoo Mail Updates blog regarding the earlier Yahoo SMTP Issues: Recently we began experiencing an unexpected increase in [...]

February 25th, 2008 at 9:32 am

On 2/14 or 2/15, Yahoo SMTP servers stopped forwarding my wife’s business e-mail. This worked flawlessly before. The error message indicated that the To: address must match the Yahoo account. Since the company has a domain, and has e-mail forwarded from this domain to the Yahoo POP account, we have used this non-Yahoo account with no issues before. It no longer works. Why do you require this when the SMTP connection is authenticated using the POP account? This is quite inconvenient.

February 25th, 2008 at 9:51 am

Absolutely the worst service out there. There has been no “Fix”. Even going from Yahoo to Yahoo webmail doesn’t work. I either receive the email hours upon hours later, or never receive them at all. Completely inexcusable, as I rely on this service that I “PAY FOR” and receive such horrible service.

February 25th, 2008 at 1:15 pm

For all of those who are threatening to leave for GMail: Would you go already and stop sending test messages; maybe this will free up some server resources and the rest of us can finally send some e-mail out. :-) <–Notice the smiley. I’m just kidding!!!

Yahoo: Seriously, what’s going on? I shouldn’t be excited because I can finally send e-mail from one Yahoo address to another Yahoo address through a Yahoo SMTP server. And what’s up with the SSL certificate errors?

Fortunately, Mail Plus is only $20 a year.

February 25th, 2008 at 1:57 pm

I see that updated instructions to solve this problem have been posted. However, the “POP” settings only apply to “mail plus.” I do not have that, and also I am on Mail Classic and cannot update at this time. I hope this gets resolved since it’s not good to be so unsure of whether or not I am receiving important emails… Thanks in advance for your help.

February 25th, 2008 at 2:01 pm

I can understand Yahoo having problems, everyone/thing does eventually. But why no communication with customers. I see this as the biggest concerns to me and others on this blog. The business model of denying a problem until there is a solution is simply not smart. I am frustrated from spending over an hour trying to fix my problem, when it was not my problem.

February 25th, 2008 at 2:24 pm

Vicki,
-
This post refers to the recent issues members have experienced when using POP/SMTP through an alternate email client.
-
I’m not sure what issues you are referencing.
-
RyanK

February 25th, 2008 at 2:59 pm

It’s interesting that this blog says it is fixed, but if you call into Yahoo help, at least on the Mail Plus side, there is a message that says something to effect of: “If you are having problems sending mail through the SMTP server, please rest assured that they are aware of the issue and have escalated it to their engineering group”.

This is current, as I’m on hold with them right now for another issue. You know, because you can’t just have one :-)

February 25th, 2008 at 3:05 pm

Steve,
-
Have you followed the steps outlined above? It should fix the problem for you.
-
Our information is still filtering out internally (it’s a big group of people). We believed that even if the information wasn’t all the way out to all of customer care, we wanted to utilize the blog as a way to get the word out to as many users as possible.
-
RyanK

February 25th, 2008 at 4:02 pm

RyanK,

Yes, I have made the changes. Works most of the time for me now. A few delays still. My problem now is that I get an SSL error for plus.pop.mail.yahoo.com now. Support wasn’t too helpful for me, but I’m still trying to work with them on that.

Anyone else getting SSL errors?

February 25th, 2008 at 4:24 pm

I haven’t been able to read any of my Yahoo emails for several days. I can see who it’s from and the subject line, but everything “inside” the message box is completely blank. This includes both new incoming emails and all of the ones that are in my files.

I have been using an Apple computer during the time that I’ve had this problem, and usually use a Dell PC.

It wouldn’t do any good to email me, since I can’t read it, so if you would respond on your blog, I’d appreciate it.

Thanks.

February 25th, 2008 at 4:27 pm

P.S. I forgot to mention that I can’t compose emails, can’t send anything, and can’t delete bulk mail or trash, either.

February 25th, 2008 at 4:44 pm

Steve,
-
I just received word that all of the information should now be filtered out to the appropriate teams, so Customer Care should have the most accurate info. Keep working with them and I’ll also do some digging on the posible SSL issues.
-
RyanK

February 25th, 2008 at 7:50 pm

What are you morons doing? I updated my settings as described (add ‘plus’ to beginning of each server name) and it works flawlessly. I think the real problem is somewhere between the computer and the chair.

February 25th, 2008 at 8:33 pm

FYI – I’m not sure how the 2/25 update helps anything, but it’s still not working. Emails are severely delayed and am getting frequent SSL and POP timeout errors when using Outlook. I will be forced to switch away from Yahoo after 12 years if this is not fixed soon, or at least if someone doesn’t give a reasonable indication that someone is actually working on this. I know it’s only $20 a year, but I’m sure I represent 1000′s of users here.

February 25th, 2008 at 8:47 pm

I don’t know who to contact (posted once here before) and it seems like (pardon my total lack of technical bravado) something in some major Yahoo mail changes Wednesday/Thursday of last week caused ALL kinds of problems. Wide-spread, diverse, worse.

I can get into my e-mail just fine, thankfully, and my problem is pretty benign compared to most. But ever since whatever changes were made Wednesday into Thursday, ALL mail notification stopped. From simply refreshing the homepage (and using webmail), to Yahoo toolbar, Yahoo messenger, or extensions in Firefox. New messages in the inbox, yet there is never any notification. Ever – not delayed, but never received at all. Again, totally benign compared to the problems that other people are experiencing, but whatever changes were made just seemed to make things a lot worse, in small and large ways… just one more thing to look into.

February 25th, 2008 at 8:50 pm

I got a pop-up on Yahoo which said to ask a question and someone will answer it. I asked a Q. so where is the A.

February 26th, 2008 at 4:57 am

Ryan — thanks for the response. I apologize for the off topic post, but I tried submitting the problem through regular mail Help to the Postmaster; got an auto-responder message saying I would get a reply within 48 hours. That was last Thursday … nothing yet in the way of a response. so I was sort of hoping this problem was my problem so I could try the fix LOL! If I don’t get a reply from regular Help, I will send another message to them tonight. Regards and again — appreciate your response — VickiB.

February 26th, 2008 at 5:39 am

It’s 836am on Tuesday and I am still having trouble. Thank god a friend in Afghanistan forwarded the problem email. I thought it was my local connection.

My test emails are taking between 5 minures and 6 hours.

I am running the a pop account through Outlook 2003. Can anyone tell me what my Pop and smtp settings should look like. Right now I have incoming at 995 with the box below checked and outgoing at 587 with the box below not checked.

February 26th, 2008 at 6:14 am

thank u for the things that u do to help keep yahoo going

February 26th, 2008 at 8:31 am

Hello H,

I also use Outlook 2003.

These are the settings I use and seem to be working today.

incoming 995 with box checked.
outgoing 465 with box checked.

server info:
incoming: plus.pop.mail.yahoo.com
outgoing: plus.smtp.mail.yahoo.com

Hope this helps.

February 26th, 2008 at 8:56 am

Thanks Amy, I had to leave outgoing mail unchecked and on 25 as the other didn’t work with my server. But my test emails have worked for the last hour.

February 26th, 2008 at 10:55 am

Hi everyone,
-
This issue only impacted users who were sending and receiving Yahoo! Mail messages through an alternate email client.
-
RyanK

February 26th, 2008 at 12:59 pm

I can’t get Outlook 2007 to work when I add “plus.” to the start of the server names. The problem is that Outlook won’t authenticate with these server names. When I take out “plus.”, it works fine (except for the mail delays).

February 26th, 2008 at 3:10 pm

Hi again,
-
It seems that some of the comments are getting off-topic, so I’m going to close comments on this and ask that if anyone is still experiencing problems using YMail through another email client (like Outlook, Thunderbird, etc.) to send me an email containing your: Yahoo! ID, the server settings you are using in your email client (likely contain “plus” at the start), and which email client you are using to ymailblog1[at]yahoo.com.
-
Most users I’ve corresponded with had not been clear on the instructions (my fault), or were confused by the Help page content (also kinda my fault because I wanted to get this info out even though our Help page updates were still in progress), and did not apply the right changes. If those changes were made and problems persist I’d like to help our guys identify it.
-
Thanks again for all of your feedback.
-
RyanK

February 26th, 2008 at 4:08 pm

[...] Yahoo A number of people have posted to various mailing lists and made blog posts pointing to the Yahoo Mail blog post discussing recent problems Yahoo was having with mail. The general feeling seemed to be “AHA! [...]

February 26th, 2008 at 8:44 pm

Hi again,
-
After further consideration (as well as some prodding from readers and a desire keep people from posting comments about this topic on other posts) I’m re-opening the comments on this post.
-
Please keep the discussion relating to descriptions, and possible solutions, pertaining to the SMTP delays through desktop email clients.
-
The response I’ve gotten from the vast majority of users is that the instructions provided in the post solved the problems, however some users may still be experiencing complications when trying to update their settings in Outlook.
-
One solution has been to remove the Yahoo! account from Outlook, and then adding it again as a new account (rather then editing the existing settings).
-
Again, if you are certain that you have updated your client settings to mirror the new settings in your Yahoo! Mail Plus account, and are still having problems, please send me a note with your Yahoo! ID, if you are a U.S. Plus user or an International user, the settings you are trying to use, and the client you are using.
-
Email those details to ymailblog1[at]yahoo.com
-
RyanK

February 26th, 2008 at 11:42 pm

Try this if Outlook is your email client:

1) Delete the “problem” account on Outlook;

2) Set up a new POP3 Yahoo account (with the identical username & password) on Outlook:

a) server names: use “plus.pop.mail.yahoo.com” and “plus.smtp.mail.yahoo.com” per instructions on Yahoo help pages;

b) in More Settings/Advanced, *uncheck* both the SSL boxes, and set the port number for POP to 110 and for SMTP to 25 ;

c) save those settings (“Finish”), shut down Outlook, and re-start it.

This worked for me on Outlook 2002. It may work with other versions of Outlook and with other email clients. Good luck!

February 29th, 2008 at 1:23 am

I have had problems with POP3 for the last week or so. Now I am only able to log onto the SMTP server about one try in ten. Mail can take several hours to arrive and some appears not to have been delivered at all. I followed your comments but when I go into my yahoo mail account / options / POP Access / View Settings their are no changes on what was there two weeks ago. pop.mail.yahoo.co.uk and smtp.mail.yahoo.co.uk . I usually get this error when I try to send mail:
Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: ‘YAHOO’, Server: ‘smtp.mail.yahoo.co.uk’, Protocol: SMTP, Port: 465, Secure(SSL): Yes, Socket Error: 10053, Error Number: 0x800CCC0F

February 29th, 2008 at 5:37 pm

i am unable to access my email altogether. on my yahoo page it shows that there are new emails however when i try to acess them i canot connect to the server. unfortunately I have been experiencing this for several days now. please let me know if this is temporary. its likely if you send the answer to my email address I will be unable to access it unless the issue has been resolved
thanks

February 29th, 2008 at 9:09 pm

Hi, I have been trying to access my yahoo email, but it keep telling me Internet Explorer cannot display the webpage. Try again later, ….bla.bla.bla.

It is 7 days already of this problem and I cannot log in from any computer. You guys have a problem and It need to be resolved. Or should I cancel your email address and go with any other company?

Thanks,
Miriam

Most likely causes:
You are not connected to the Internet.
The website is encountering problems.
There might be a typing error in the address.

What you can try:
Diagnose Connection Problems

More information

This problem can be caused by a variety of issues, including:

Internet connectivity has been lost.
The website is temporarily unavailable.
The Domain Name Server (DNS) is not reachable.
The Domain Name Server (DNS) does not have a listing for the website’s domain.
If this is an HTTPS (secure) address, click Tools, click Internet Options, click Advanced, and check to be sure the SSL and TLS protocols are enabled under the security section.

For offline users

You can still view subscribed feeds and some recently viewed webpages.
To view subscribed feeds

Click the Favorites Center button , click Feeds, and then click the feed you want to view.

To view recently visited webpages (might not work on all pages)

Click Tools , and then click Work Offline.
Click the Favorites Center button , click History, and then click the page you want to view.

February 29th, 2008 at 9:37 pm

I cannot consider moving to the new servers as my email package does not support SSL.

Will Yahoo be shutting down the old servers?

February 29th, 2008 at 9:53 pm

After suffering thru this Yahoo fiasco since Feb 8th(!), I was told 2/27 to change my Yahoo settings to your new server set-up. Ever since we followed Yahoo’s instructions, I no longer receive ANY of the completed Ebay auction copies I send to myself for my records.

I buy & sell antiques- I have collected this information for a long time for my records & there is NO reason why Yahoo should be blocking these. But they are! I am not receiving them thanks to the “new and improved” Yahoo smtp server set up!

I gather you’re blocking them due to Yahoo’s authentication project with Ebay & Paypal. But guess what! You’re screwing up & blocking emails I have every right to receive.

PLEASE- get this fixed & TEST THOROUGHLY before you implement! Are you trying to drive us all to Gmail???????

February 29th, 2008 at 10:39 pm

I experienced the problem as finally admitted by yahoo mail plus and was lucky enough to have another outgoing server to switch to.

Like many others what bothers me most is learning about this problem only after weeks of the problem. Had yahoo emailed it’s paying customers admitting the problem and promising a resolution it would have been easy to accept.

I’ve had yahoo email addresses almost as long as I been on the internet and find this a great breach of the trust.

I read others comments and not so sure the fix hasn’t caused more problems.

March 1st, 2008 at 12:31 am

I am not sure your blog comments are totally accurate the problem was not only with the sending of email but also the receiving of email.

Last weekend I saw emails sent to me on Friday not get received by my Yahoo account until Monday.

The worst thing about this whole mess is that we have no obvious way of ascertaining that a problem exists.

You need a web page dedicated to the status of the email servers. I can switch temporally to other servers for my email, but I need to know that I need to do it.

March 1st, 2008 at 2:06 am

I access my yahoo email through Outlook Express. I found your instructions for the new POP3 and SMTP very clear. However, once I did that I could not send emails. I went to online chat help and they had me change everything all around so it makes me wonder why you made the changes in the first place. I’m going to change my settings back to what they were, and if there is any problem, I’ll just cancel yahoo and go back to my ISP email. Frustrating.

March 1st, 2008 at 2:38 am

First a question: is there any issue in not changing the POP3/SMTP settings as recommended?

Since changing the settings didn’t work, and I don’t have time at the moment to delete the old account and create a new one in Outlook.

In addition: I second the comments above — Yahoo has made a major mistake in not communicating this problem to its users until there was a fix. Very poor problem management.

March 1st, 2008 at 2:50 am

To the comment above:

Thank you, Patrick!

I found, after stumbling across extremely buried information about Yahoo’s barely-acknowledged problem, that their solution made it worse, not better, as I mentioned.

Though validated, I’m not happy you had the same experience.

Any others on board?

March 1st, 2008 at 3:06 am

Even though I’m generally opposed to suggest this kind of remedy because it’s used too often in our society, I think this is an excellent situation in which to pursue a class-action litigious solution. Yahoo, like many companies of its ilk, is out of hand and has clearly lost sight of the importance of the very customers who’ve made their success possible, and should be held responsible.

March 1st, 2008 at 3:13 am

I received an email from John Kremer, VP of Yahoo! Mail, alerting me to the changes that have to be made to correctly send and receive mail via POP servers. I’ve made the changes and it seems to be working now.

March 1st, 2008 at 4:45 am

My internet connection is through ATT, formerly Bellsouth, and to make the Yahoo email connection we have to use the Bellsouth POP server to send. When I change the outgoing server per Yahoo’s instructions nothing goes out.

If I change back to the outgoing Bellsouth server what will happen?

Do you have a workaround for this because I am sure many Yahoo Plus subscribers use Bellsouth DSL as I do.

March 1st, 2008 at 5:13 am

OK I will confess I went through the settings again and the secure login box was not checked.

Seems to work with Bellsouth/ATT now.

Thanks

March 1st, 2008 at 5:20 am

I was thrilled to get the email given all the incoming mail problems I was having, but the new incoming server doesn’t work!!!!

I use Mac Mail. I reset my incoming server to plus.pop.mail.yahoo.com, and now I get NO mail!!! I’m wondering if this is all a hoax and the email I received was SPAM!!!

To get my mail, I need to use the old pop.mail.yahoo.com.

Worst of all, there’s no place to contact Yahoo for tech support!!!!

March 1st, 2008 at 6:54 am

I’m having similar delivery problems using the Yahoo Web Client. Since I haven’t seen a blog note on this, I’m commenting here.

Many of my correspondents who use mail clients such as Outlook, and especially screeners such as MailWasher are not receiving email generated by the Yahoo Web Client. I get a notice, usually several days later, that the email couldn’t be delivered.

Lately I’ve taken to sending two copies of important email, one from Yahoo and one from Gmail to see if the problem is at their end. It is not, the Gmail goes through with no problems.

March 1st, 2008 at 7:21 am

Does the new “plus” server setting apply to bizmail customers?

March 1st, 2008 at 7:28 am

I also got the “RESOLVED” email from John Kremer and these changes do not seem to work (specifically using “plus.” in the addresses and ports 995/465 w/ SSL). I use Outlook 2002 … within the settings menu sending a test message gets me the following error:

Unable to send test message. Please verify the email address field.

March 1st, 2008 at 7:50 am

Yahoo POP3 issues ARE NOT resolved – WE currently have two separate email accounts we PAY to have POP access. ONe account was resolved with he advertised new setting, the other requires the below settings to send email:
Server Settings
POP3: plus.pop.mail.yahoo.com
Use SSL, port: 995

SMTP: smtp.mail.yahoo.com
Use SSL, port: 465, use authentication

NOTE: in order to get our other account to send email, I still need to use the ‘none’ plus server.
Is Yahoo account information ‘corrupt’ causing all the anomolies?

Any others with the same issues?

March 1st, 2008 at 8:12 am

I still can’t make it work. Can’t send or receive. I am getting this error message:Socket Error: -2146885628, Port: 995, Protocol: POP.Cannot find object or property.

March 1st, 2008 at 8:14 am

Re:Socket Error: -2146885628, Port: 995, Protocol: POP.Cannot find object or property.

I should have mentioned I use Incredmail. And my old settings send and receive just fine.

March 1st, 2008 at 8:29 am

Still can’t send with the new setting…. Please fix the problem Yahoo…. Or Gmail will.

March 1st, 2008 at 8:35 am

Could you please hire a normal person to send out information like stuff on the POP account updates?
your instructions make no sense.
like, who’s my ‘email client’??
SPEAK ENGLISH please.

March 1st, 2008 at 8:49 am

A couple questions:

1. After experiencing SMTP issues last month, my ISP (AT&T) had me change my SMTP Server to smtp.att.yahoo.com. Will the new POP server work in conjunction with this AT&T SMTP server?

2. As of March 1st, I’m using the old POP settings and it is working. Given the number of hours I’ve dealt with POP and SMTP issues lately, I’m hesitant to fix something that is currently working. Should I expect to have POP and SMTP problems if I don’t switch to the new settings?

3. I assume there are no changes for business users (I also have a business Yahoo account).

Thx,

jw

March 1st, 2008 at 8:55 am

Ok, I can SEND, but not receive. Sigh

March 1st, 2008 at 9:17 am

Here is what finally worked for me: Leave incoming server the same, uncheck requires SSL, and use port 110. The new settings for outgoing server worked, however: (plus) check SSL and port 465. These settings allow me to send and receive. I should NOT have had to figure this out; the instructions should have been correct, and I still wonder if the incoming server will change at some point, and I won’t be able to receive again. BAD SHOW, Yahoo!

March 1st, 2008 at 9:41 am

There must still be a problem some where. This morning the 2 Yahoo! Alerts ( weather and New Urban Legends ) went to the bulk folder and one email that was sent Tues. ( 02/26 ) arrived this morning.

March 1st, 2008 at 9:59 am

With the new settings I can send, now, but still can not receive.

I am so tired. Been working on this for over a week.
I have mail plus, paid for. I have a website, Yahoo! Geocities Pro, (personal website) paid for. I have been receiving pop mail from Yahoo for years, now I can’t.
I have at&t/bellsouth for my ISP. And I use Incredimail. Never been a problem before. Before this happened, I had to use bellsouth.net to send. Surprisingly I can send through Yahoo with the new settings. It’s more important to me to receive. Oh my…..

March 1st, 2008 at 10:14 am

Is there another blog for pop (receiving)?

March 1st, 2008 at 11:40 am

I haven’t used the smtp and pop mail system for a while now, but it’s great to know that you have fix the server problem with this service, I hope that you didn’t use window’s servers to fix the problems as theses servers can’t handle the large internet traffic needed to push the e-mail packets through. (I use Fedora Core 6 with Evolution e-mail program and it’s works vary well with my other mail clients ,Verizon,so it should work vary well with Yahoo.(Evolution is a Novell product).

John

March 1st, 2008 at 11:43 am

Ryan,

Thanks….this was driving me nuts and I was using gmail’s smtp on my client recently until this post.

Yahoo plus has always been very reliable, but this really left lots of users in the lurch. In the future, better communication with users in the midst of serious problems like this would be appreciated.

Thanks again for fixing this. My client is working fine again.

March 1st, 2008 at 1:33 pm

further to my post above I can not receive POP mail in Leopard mail using yahoo using ssl. Unchecking ssl and using port 110 works. smtp new settings work.

March 1st, 2008 at 1:47 pm

this change is not working with Thunderbird.
hello.

March 1st, 2008 at 1:50 pm

problem being with use with TB is I am asked for my yahoo mail plus password, I enter it and then before sending email I am asked again.
This goes on for at least 3 times. After 4th time I felt something is not working correctly.

Receiving is fine.
using port 465 and tried 25 and 587
current versions of both FF and TB

March 1st, 2008 at 2:20 pm

Yahoo Mail was working great earlier (I use for my mac mail), but I just did a test with myself and I’m not getting my own mail.

Am I the only having trouble?

March 1st, 2008 at 2:31 pm

There is a big lag in receiving mail. I am so frustrated with Yahoo and I am a paying customer because at one point it used to work.

March 1st, 2008 at 4:18 pm

I still have serious delays with my yahoo mail at the through the yahoo mail plus website. Mail is sent to me in the morning at 9:46am and I just now got it at 6:17 pm. I was looking for it and checking for it so it was not because I didn’t log in. This is not an isolated occurrance. I don’t know if it is related to the problem with the outside mail programs or not.

March 1st, 2008 at 5:40 pm

How about this.

I called my ISP. they gave me an ISP smtp address.

instead of using plus.smtp.mail.yahoo.com

in it’s place i use ISP address given to me.

Mail gets sent.

Question is. Why was I having to log into Yahoo mail plus to send mail where now I don’t?
this is on port 25.
and secure connection is none.

I left my plus.pop.mail.yahoo.com as it is and mail comes in that I sent out using ISP address.

ISP people say my mail is secure.

Anything I need to worry about?

March 1st, 2008 at 6:06 pm

Here is what I found worked for Incredimail. Follow instructions from your yahoo acount pop setting and then last of all delete the plus form the incoming server address so it reads:
pop.mail.yahoo.com
then click ok and try to send/recieve

March 2nd, 2008 at 3:20 am

It would be nice if you had specific instructions for Mozilla Firefox users…

March 2nd, 2008 at 5:41 am

I have the Plus account and use Mac Mail as my mail client. Worked well until the change – can you give specific instructions for the new servers when using Mac Mail as you have done for Outlook, etc.
Thanks in advance

March 2nd, 2008 at 8:12 am

I’m still getting SLAMMED with SPAM! Why doesn’t Yahoo send these updates to their clients? Perhaps they could post these updates in the newsletters they send.

March 2nd, 2008 at 10:39 am

Here is another reasn why yahoo is going to be memory soon. I have a blackberry and tried to set up pop with the new email server, it FAILED. This is from a service that changeges me 19.99 a year and cannot even decenlty block SPAM. Pathetic. I have a gmail account and I hardly get SPAM and it is FREE (hear that Yahoo). I will over the enxt few months migrate my mail over to gmail and wil then get rid of Yahoo (good riddance).

March 2nd, 2008 at 11:51 am

I agree that changes like this should be sent to the “Y!” email address. I received a notice on my “backup” (AOL) email address that I don’t even use any more!
btw: I access my Y! Mail Plus from the web and *coincidentally* since the Pop3 “fix” was implemented, I get a warning whenever I delete the last message in my mailbox, asking me whether I’m certain I WANT to delete “every messaage” in that folder! (I can drag it to the trash without involking the warning though).

March 2nd, 2008 at 7:49 pm

Well I know this will echo a lot of the stuff posted already, but the change to the “pop” server (adding “plus”) and changing the port do NOT work for me. I get an error whenever I send receive, but just on the RECEIVE side fo things. I’ve left the pop server withouth the “plus” for now and the port at 110. I hope Yahoo gets this straightened up. Soon.

March 3rd, 2008 at 5:48 am

This is an unmitigated disaster! I changed the settings in Outlook as described and it ruined my whole weekend looking for a fix (none was found!) I can no longer send email through the smtp server. I get a continual enter network password prompt, over and over and over again. Went through every fix on the internet including deleting registry key in password protected storage and deleting and reentering outlook email account and changing yahoo password (which, of course, then shut down yahoo mail through blackberry). COMPLETE disaster and yahoo’s email response from customer service was less than worthless.

March 3rd, 2008 at 6:02 am

took plus out of smtp setting and it is working now. obviously, there is an issue with the smt server for plus and it either conflicts with incoming server or it never connects at all.

March 3rd, 2008 at 6:08 am

[...] 2008) – A number of people have posted to various mailing lists and made blog posts pointing to the Yahoo Mail blog post discussing recent problems Yahoo was having with mail. The general feeling seemed to be “AHA! [...]

March 3rd, 2008 at 7:21 am

I have made the updates. I can send, but I cannot receive… Please advise!

March 3rd, 2008 at 7:50 am

I made the changes, now all my emails are re-downloaiding onto my outlook express!!!!

March 3rd, 2008 at 8:13 am

I have Yahoo Mail Plus with Microsoft Outlook 2003. I have made all of the changes accoring to your new instructions, rechecked them 30 times, and can still not receive or send through Outlook. Please advise ASAP!!!! Thanks.

March 3rd, 2008 at 10:35 am

There are no settings that allow me to receive my Yahoo mail through pop3. I can send with the new settings, but nothing for receiving. I had to forward my Yahoo mail to my main email addy to receive. Nothing goes through my web Yahoo mail now, no copy…nothing. I may as well change my email address for everything to my main address and cancel my Mail Plus account. What a mess!!!!

March 3rd, 2008 at 11:22 am

The new settings don’t work at all.

Your website has NO help for Apple Mail clients.

Thanks a heap.

March 3rd, 2008 at 1:56 pm

I still receive mail but, as of Feb 21, cannot send it through Mac Mail. Today (Mar 3) I changed my settings as advised in the recent email from Yahoo (which went only to my old work email account Why was it sent only there? I have retired in the meantime and rarely check it!). I can still receive email but still cannot send it. No change from the previous situation. Yahoo help! Or I will soon be another gmail convert!

March 3rd, 2008 at 2:35 pm

I have been unable to send e-mail or even access my Yahoo Web Mail page for 13 days!!!! I have sent several e-mails to Yahoo support and have not received anything other than a canned reply. How do you get help? How many more days without service?

March 3rd, 2008 at 5:28 pm

I finally got around to following the instructions and added plus, before the pop and smtp addresses in Outlook 2000. When I hit send and receive, it started to download over 600 messages. I immediately stopped it and changed back to the original. What did I do wrong?

March 3rd, 2008 at 5:57 pm

For about the past week I have been unable to download my email messages into Outlook Express. I have to use the website to see my mail. I keep getting this error – what’s going on ? I am a paying customer.

An unknown error has occurred. Account: ‘plus.pop.mail.yahoo.com’, Server: ‘plus.pop.mail.yahoo.com’, Protocol: POP3, Port: 995, Secure(SSL): Yes, Error Number: 0×80004005

March 3rd, 2008 at 9:33 pm

Since we are getting no results here, I wonder if we are just talking to ourselves.

March 3rd, 2008 at 9:58 pm

Linda, this is a real nuisance ! Frankly I’m shocked that a multi-billion dollar company like YAHOO would allow such basic problems to continue for so long.

Is this just a ploy on their part to get people to use their website interface ? Hotmail does not allow POP downloads in order to protect ad revenue. Maybe YAHOO is migrating in that direction. If so, I’ll be using GMAIL which allows POP downloads for no charge.

March 3rd, 2008 at 10:52 pm

Hi Linda (and all),
-
You aren’t “talking to yourselves” … but I won’t always be able to respond back to every comment. I did provide information in an earlier comment outlining what you should send to me. I’ll re-post, but remember that I’m not an alternate to Customer Care, so you should continue attempts to pursue solutions from them. What I do is pass along details so that our engineering folks can troubleshoot.
-
If you are certain that you have updated your client settings to mirror the new settings in your Yahoo! Mail Plus account, and are still having problems, please send me a note with your Yahoo! ID, if you are a U.S. Plus user or an International user, the settings you are trying to use, and the client you are using.
-
Email those details to ymailblog1[at]yahoo.com
-
RyanK

March 4th, 2008 at 9:38 am

I could only see one other posting from someone who is having the same problem as me.

I’m using Outlook 2003 and have changed all of my settings as instructed by Yahoo!. Everything was working fine for a couple of days, but now today my e-mails won’t send. I get an error message that says “address not verified”. When I go into my account settings and do “test settings”, I get “Unable to send test message. Please verify the email address field”. My address is correct so I’m not sure what’s going on.

I’ll contact customer care, but wanted to see if others are experiencing this problem too or if Yahoo! is aware of it being an issue.

March 4th, 2008 at 9:50 am

For the second time, I used customer service chat today. The first time, I was referred to a phone number Forget the phone number, you’ll never get through.
I am able to receive my mail, now! It’s a miracle.
They had me use the same same settings with the plus included, but change the port settings to 110 with no check in the SSL.
I can not believed it worked and I’m back in business.
I hope this will help someone else and that’s why I am posting.
Martin, in customer service, made my day!

March 4th, 2008 at 2:14 pm

George in the chat area had me change my ports back to 110 incoming and 25 outgoing, with SSL UNchecked. whether or not this means I will not be taking advantage of the new servers that were upgraded to fix the delay issues, I have no idea. Guess I will have to wait and see

March 4th, 2008 at 2:30 pm

i am using apple mail and revised the setting in my existing pop account and it still didn’t work. today i tried this – deleted old pop account and created a new one. and it took a really long time (few minutes maybe) for mail to connect to yahoo’s outgoing server and then the account was created and about 8 emails were downloaded (out of about 200) from yahoo’s server. i even went in and marked them all unread and did a check mail and nothing. worst of all, when i deleted my old pop account, it deleted all my existing emails on my apple. i am new to mac and i guess i have two questions, is there a way for me to get those emails back and #2 – yahoo wtf are you doing? i am not making any errors in setting this up and it still doesn’t work. PLEASE fix this or tell me what I’m doing wrong. been doing pop email for years now. it’s not that hard.

March 5th, 2008 at 5:53 am

Why am I not even able to sign in to my Yahoo email that I have had for years?
I can’t get beyond the signin. I have had the same password for the last year plus yet I get invalid ID or password.
I get ‘sorry that you’re having trouble signing in’ and I get asked if I have used a credit card on Yahoo. Is this legit or am I being conned?
Its been 4 days and frustration is mounting.
HELP…

March 5th, 2008 at 10:00 am

Hello everybody,
With full respect for your attention, I need a help to recover the steady state of my email… Recently, my email has got a problem, namely this bad message “There was a problem retrieving weather data. Please try again later”. This message is always disturbing me when I’m checking my email. However, I tried to open my email from other computer to check whether it was my PC or not, but the problem is continued as previously. So, please help me to get red of it, it’s really disturbing me all the time!
Many thanks for your assistance and efforts..

March 5th, 2008 at 11:22 am

The problem has been occuring for well over two weeks. I have been a loyal paying customer for seveal years and have really been impacted by the lack of attention to the problem. Good thing the fix has come along! I tried that, and the problems occur only half as much! Wahoo! I mean Yahoo! I’m thinking class action suit. Any takers?

March 5th, 2008 at 6:46 pm

This might have been more than a performance fix, I notice that the outgoing mailservers have changed from smtp1**.plus.mail.re1.yahoo.com to the normal ones like omp4**.mail.mud.yahoo.com.

Just curious, was this a security fix too ;)

March 6th, 2008 at 7:51 am

Are these problems occurring in the UK (Scotland)? My fiance is there and hasn’t responded or sent any emails from there since Feb. 22. This has been our best form of communication because cell phone service is so shaky. I thought something could have been wrong with Yahoo but wasn’t sure.

March 6th, 2008 at 7:56 am

I have a Verizon Treo 700p, and I guess I just need someone to PLEASE tell me what I need to do to get my friggin’ Yahoo mail to come through. My Treo (when using Wireless Synch) keeps insisting I don’t have a Yahoo Plus (i.e. paid) account – but I do. Yahoo won’t help, Verizon won’t help.

Can anyone walk me through exactly what I need to type in where?

Thanks!

March 6th, 2008 at 1:44 pm

Well, I don’t want to jinx the whole thing, but it seems my Mac mail is working via yahoo mail. But to be on the safe side, I have given people my yahoo email to add to their contacts should Yahoo forget to do its job and not deliver the emails.

March 6th, 2008 at 2:37 pm

Hello all,

For legal purposes, I have decided not to publish my real name with this post and furthermore this is simply an informative post for all to take in. Through this whole ordeal it seems as if there are many paying customers who are unsure if this problem lies within the Yahoo infrastructure or if there is some other cause for this ongoing problem. I have done much research on this issue and must speculate that there may indeed be a chance of an outside source. As I read through the posts prior to this one, I see that the majority of user problems occur with Microsoft Outlook. With that in mind, and as many may know, Microsoft is trying to perform a Hostile Takeover of the Yahoo Co. Is it merely coincidence that these occurances just so happened to start taking affect when the allegations of a takeover began to surface??? The fact is that we may never know for sure, but for the wondering minds like my own, I am leaving the following link for everyone to see just how serious this subject realy is.

http://news.yahoo.com/s/pcworld/20080306/tc_pcworld/143139

Once again, this is merely speculation, but you can draw your own conclusions…

March 7th, 2008 at 12:27 pm

Great. Just when I thought it was safe to go back into the water, all of a sudden I cannot download my email with the new settings OR the old ones! Neither Port 995 nor 110 works anymore. With 995 I get an error message, with 110 I just get an “operation incomplete” message. I can still SEND mail, but not receive it. This is getting ridiculous, and my Yahoo Plus account is up for renewal next month. Why has email suddenly gotten so hard?? And I thought MSN/Hotmail was bad!

March 8th, 2008 at 7:50 am

Is Yahoo still working on this? I put in the new settings and about 1/3 of my outgoing mail still seems to going to never-never land. Like Cheryl, my Plus account is up for renewal next month. It will be very irritating to be charged for this poor service.

March 9th, 2008 at 12:29 pm

[...] RESOLVED-Action Required: Email delays through SMTP [...]

March 9th, 2008 at 9:44 pm

Emails that i send to friends and professional colleagues from my business Outlook email system are not delivered to those with Yahoo accounts. I just found out however that other work colleagues who use the same Outlook email system have their emails get through to the same Yahoo addresses. Can you help?

pedrito

March 9th, 2008 at 11:00 pm

I have been getting the same problem since March 5, too as mentioned by Malek above

this bad message “There was a problem retrieving weather data. Please try again later” when using web client

March 9th, 2008 at 11:36 pm

Socket Error: -2146885628, Port: 995, Protocol: POP.Cannot find object or property.
Yahoo plus with Incredimail, cannot send or recieve mail for weeks.
All setup ok
any ideas :)

March 10th, 2008 at 7:38 am

No joy. Weeks of poor service; no messages at all downloaded for the last two days. Have tried all configurations recommended here and “Test Settings” fails and cannot download my messages from server. After eight years I’m near the end of my rope.

March 10th, 2008 at 7:46 am

Information in your directions is incorrect. You say:

Login Information

User Name: Enter your Yahoo! ID (your email address without the “@yahoo.com”).

As an “ameritech” user, I have to include the domain part of my address here for the system to work.

March 11th, 2008 at 3:55 am

I had forwarding enabled from my yahoo account to my company account and it seemed to be working fine till Feb 1st week,oflate i have been experiencing some serious delays in receiving the mails being forwarded from yahoo,i had sent a mail to myself on last Friday(March 7th) till date i have not received that mail,i have removed the forwarding settings today,let me know if there is any chance of me receiving my mails or have i lost them for ever.

March 11th, 2008 at 10:22 am

I’m using an intel Mac and Thunderbird, and I’ve had no problems until a month ago, when one of my subaccounts started getting error messages when I tried to send (unable to verify account). The problem cleared up a few hours later. But today, it has started on two of my subaccounts. The error message directs me to an impossible-to-remember URL (help.yahoo.com/l/us/yahoo/mail/original/manage/sendform-07.html), which gives incomplete instructions on how to fix this. At the bottom of the page is a link that says “Contact Us”, but when I click it, it instead gives me a form to report Abuse. The only abuse going on right now is Yahoo/ATT’s treatment of its paying customers. This is ridiculous.

Send an advisory immediately to all your customers letting them know of this problem and issue a real fix. Make sure you try out your instructions on multiple platforms and with different email clients to make sure your directions make sense.

March 11th, 2008 at 10:34 am

Well I’m beat! Our problems are like everybody elses: outgoing mail issues (sometimes works, sometimes doesn’t, sometimes both. We get some mail delivered and it also bounces back at the same time. We use exchange, but sinse it wasn’t working properly and I couldn’t make the changes that ATT/Yahoo requested, I set up individual POP accounts on each of our staffs workstations with the new settings. This actually worked for a while, but now we are starting to have similar issues here as well. I test sending through exchange every once in a while. Sometimes it works fine, sometimes mail gets sent and delivered many hours later, and sometimes it comes back.
What to do? My first, and perhaps only option is to drop ATT/Yahoo! This would be real messy but what choice do I have? Hours spent on the phone with tech support, only to be told that everything is okay is bull! Time to find a host that cares about their clients!

March 13th, 2008 at 6:21 am

Well, everything seemed OK again for a while, now it’s gone back to being slow.. with 7 hour delays now. What’s going on here?

March 13th, 2008 at 6:56 am

I have made the changes and still get the same thing.

I am starting to doubt this whole thing as a cover up to a deeper problem.

The team answering calls has ZERO idea what is going on. The recorded message sounds like a drunk mumbler instead of clear instructions I expect from a business over 10 people much less a issue this large.

I suspect that this JUST happened to coincide with the large internet protests going on. That was scheduled to end at 10am today so we shall see.

March 13th, 2008 at 10:00 am

Not only do they not fix the problem, when I called yesterday they said that this was the first that they had heard that there was a problem.

March 16th, 2008 at 7:27 am

So, I am not sure where the problem lies. Yahoo has been delivering my third party email as it should, but sometimes I get bounced back mail.

Any suggestions from anyone on what might be the problem? The bounced back mail is someone I write to every day.

March 16th, 2008 at 6:31 pm

i cannot send mail off mozilla by going to
file
send
message

i called att dsl and they told me yahoo has to tell me how to change the settings

i dont know what to put for
imap
or
smtp

this is the error message:
the smtp server failed

should it be
smtp.yahoo.com
or something else?

and what should the
imap server say?
pop.yahoo.com
?

and should the user name have @yahoo.com after my name?

i need someone to please help me

i looked at the directions on the top of this page
but when i log onto my yahoo email and go to
options
there is nothing about ‘pop forwarding’ anywhere on that page

can someone please help me? i have not been able to send email for over 2 weeks now

i dont see anywhere to email anyone for help so i am writing here.

thank you
kat

March 18th, 2008 at 4:44 pm

Ok…new issue. I am going to try to resolve it myself, but in the meantime, I hope someone can help me. It seems I am having trouble sending the people with msn.com or hotmail.com email addresses. Any suggestions?

March 19th, 2008 at 12:05 am

What a mess! I cannot access my subaccounts from BT/Yahoo which means that all businesses we have through our subaccounts are being stopped for the time being without any garanty that this will ever go back to normal!!
I am being asked to deliver a password which I do and yet it is refused! what am I supposed to do???/
Yahoo/Bt cannot be serious in altering their systems without helping its customers who pay a fortune for getting their “service”. This is appaling and makes me wonder how reliable using the internet is??? I am seriously considering of going back to the old days as using regular post and telephone…

March 19th, 2008 at 7:10 am

Is it happening again? Beginning this morning I am not able to send email through Outlook. The behavior is exactly like the ordeal we recently experienced.

Apparently Yahoo has a chronic history of sluggish email issues. Just do a quick search.

This is such a huge embarrasment to me. During the last issue I had my clients use a different address but when Yahoo got it straight I changed my address back to Yahoo with my clients.

I’m stuck too because my premium account renewed right before this.

March 19th, 2008 at 7:20 am

POP email still isn’t working even after makeing the changes suggested at the beginning of this blog.
Yahoo email is being delivered to YAHOO but I can retrieve it via Outlook Express.
When is this going to be fixed?

March 19th, 2008 at 7:21 am

CORRECTION: Above I said “I can retrieve” I MEANT to say I CAN NOT retrieve my plus email via Outlook Express!

March 20th, 2008 at 2:24 am

Thank you Mohamed for the information.

However, I made those changes to my application when it was first announced.

I sent an email from myself to another email account yesterday morning and it is still sitting in my outbox – almost 24 hours now.

March 20th, 2008 at 5:28 am

Anyone else got a mail plus account (Yahoo! UK Mail Plus in my case) but still getting an error when trying to send email?

In my case it is
535 authorization failed: only premium users can access this server (#5.7.0)
from
plus.smtp.mail.yahoo.com

I am a premium user (confirmed on my billing info) and to be told i’m not is slightly galling.

any hints appreciated (I’m using Apple Mail)

March 20th, 2008 at 6:45 pm

I’ve tried EVERYTHING and it’s not working. I need help because I use this email as a secondary “professional” account. I quit AOL after 14 years because of this c*** and now this. Something fishy is going on…….

March 20th, 2008 at 6:46 pm

Plus is really pisses me off that I PAID for this upgraded service, notified by huge email date base and it isn’t working. Can I call someone?! Is there a support team out there with REAL PEOPLE THAT WILL HELP ME??????

March 21st, 2008 at 8:17 pm

Try removing the plus from either the incoming pop.mail.yahoo.com smtp.mail.yahoo.com..

The plus before either pop or smtp servers DOES NOT work….

Gmail always just works… :-)

March 24th, 2008 at 9:30 am

I use netscape 7.2 to access my work email at home using verizon fios. the outgoing server is yahoo.verizon.net and until last friday everything was fine. now I get the help.yahoo.com/l/us/yahoo/mail/original/manage/sendform-07.html message. does ur solution apply to the yahoo/verizon service?

March 25th, 2008 at 6:44 am

Ryan,

Thanks for your blog postings, even though I must agree that they were too little, too late. As Yahoo Plus customer, I found it more than a little upsetting that my e-mails and phone calls to customer service about this problem went unanswered for weeks.

Now, I am having difficulties (for the last week) accessing my Yahoo e-mail from my cell phone. I called Verizon wireless, and they are placing the blame at the feet of Yahoo. But, once again, there is no warning or mention anywhere of a Yahoo cell phone portal problem.

Sadly, after being a loyal Yahoo customer for many years, I am going to have to join the movement to switch to a more reliable, and more communicative, e-mail and search provider.

I wish you the best of luck in retaining customers given the current practices of Yahoo technical support.

Peter – Boston, MA

March 26th, 2008 at 9:37 am

Ryan,

I use Outlook 2002 with a paid Plus account, and after all the same difficulties as everyone else, Yahoo! tech support had me do the following:

1) Delete the “problem” account on Outlook;

2) Set up a new POP3 Yahoo account (with the identical username & password) on Outlook:

a) server names: use “plus.pop.mail.yahoo.com” and “plus.smtp.mail.yahoo.com” per instructions on Yahoo help pages (although the ATT help pages are different);

b) in More Settings/Advanced, *uncheck* both the SSL boxes, and set the port number for POP to 110 and for SMTP to 25 ;

c) save those settings (”Finish”), shut down Outlook, and re-start it.

Problem: Now I get an email almost daily from ATT Yahoo! Customer Support (from the mailbot with no return address) that I will soon be disconnected, because I am not transmitting securely to the ATT Yahoo! servers. To whom at Yahoo! do I address this problem? The people in tech support had me use the non secure settings.

March 26th, 2008 at 11:22 am

I am still experiencing significant delays with sending and receiving (esp. with sending) email from Outlook using Yahoo POP3 email.

Doesn’t seem that Yahoo has solved the problem.

March 27th, 2008 at 8:23 am

i changed the pop settings as recommended and it still does not work!!!!!!!!!!!!! sometimes it takes 6 tries to send a email!!!!!!!

March 27th, 2008 at 12:43 pm

I and my father are using Mozilla Thunderbird, and we both cannot send mails via SMTP since few days ago. No problem via web. I have tried to create a new account, change the settings… nothing works.

Thunderbird tells me that:
Sending of message failed.
The message could not be sent because connecting to SMTP server smtp.correo.yahoo.es failed. The server may be unavailable or is refusing SMTP connections. Please verify that your SMTP server setting is correct and try again, or else contact your network administrator.

Hope that help.

March 28th, 2008 at 2:28 pm

Something bad has changed on you SMTP servers and none of our four computers can now send emails. I have talked to your support folks but they just have me go over the same settings and say “there is a server problem which will be fixed soon”. So we can’t use email for four days? Anyhow here is the situation. Please help fix this.

We use CompuServe for our emails. So we receive emails from the CompuServe POP server, but use the “smtp.att.yahoo.com” for the outbound mail.

So what we have is the following configured on Outlook 2003:

Email Address my_name@CompuServe.Com
Incoming mail server: pop.compuserve.com
Incoming server port: 110
Login Information – User Name: 99999,9999
Login Information – Password:

Outgoing mail server: smtp.att.yahoo.com
Outgoing server port: 465 (SSL Enabled)
Outgoing server requires authentication: Yes
Log on using – User Name: my_mail@SBCGlobal.Net
Log on using – Password:

This configuration has worked for at least a year. Now all of a sudden we can not send emails because we get the following message from your SMTP server:

553 From address not verified.

From our testing it seems that for some reason your SMTP server is rejecting our connection because the from address in the message header is not our SBCGlobal address.

This should not be a problem since we have logged into your server with a valid ID.

In any event, this has worked for years and know you have made some change with no notification and it has stopped our emails.

Who can fix this?

March 29th, 2008 at 8:15 pm

Benjamin: I got the exact same message as you when using Thunderbird.

Sometimes if I insisted on retrying, the message would send out on the 3rd or 4th attempt.

This is very frustrating, as I use Yahoo mail to keep in touch with some of my business contacts.

I experience delays when sending out emails, sometimes from 4 to 8 hours.

Is anybody actually ever going to respond to this?

March 30th, 2008 at 4:14 am

Yahoo technical and customer support is really hitting rock bottom. After a temporary fix several weeks ago, there now appears to be a different set of problems with their SMTP servers. Of course, their customer support staff deny that there are any problems, and insist on telling us to use the “new” SMTP settings, to no avail.

Yahoo Mail Plus be damned. Gmail, here I come.

March 30th, 2008 at 1:42 pm

fed wasting time with SMTP while Yahoo fail to fix THEIR problem – going off to try Gmail.

March 31st, 2008 at 6:35 am

Yesterday we received 3 emails that were originally sent in February! Upon reflection, we’re identifying other times when Yahoo mail service was probably ‘down’, and at the time, we just thought ‘e-business was slow…’

We’re investigating other email services ASAP.

Can we save all of the addresses & emails to gmail?

bjt

April 1st, 2008 at 7:00 am

Cannot send mail from Entourage 11.3 using smtp.att.yahoo.com. I have two POP accounts in addition to my swbell.net account. I can receive email from all three, but cannot send from the non-yahoo accounts. Technical support was about to tell me it isn’t their problem since I am having trouble with third party email addreses, but our phone connection was lost.

I have been using same set up for about 7 years. Why suddenly can’t I send email from my two non-yahoo accounts using smtp.att.yahoo.com?

Setup:
Outgoing:
smtp.att.yahoo.com
Outgoing server port: 465 (SSL Enabled)
Outgoing server requires authentication: Yes

BD

April 1st, 2008 at 8:19 am

After following the yahoo instructions at http://help.yahoo.com/l/us/yahoo/mail/original/manage/sendfrom-07.html, and updating my outbound Microsoft Outlook email settings to the encrypted port (465), I STILL received the 553 error today. (I use Vista, Outlook 2007, Yahoo Mail, and AT&T DSL.)

I called AT&T DSL and they provided a new outgoing server address, using port 25. This is a “temporary workaround”.

AT&T said to keep calling in to find out when they have a permanent fix. This is unacceptable.

AT&T and Yahoo should be working together to provide coherent outbound customer communications. If they can’t, then the federal and state governments should investigate, and regulate.

April 1st, 2008 at 10:25 am

After weeks of not being able to send emails from entourage, i logged on here and changed my POP settings to the new ones. now i seem to be able to send emails, but get error 2995 when trying to receive them. “security failure. personal certificate required.” I am incredibly frustrated. when will this series of problems be fixed? i have been a plus-paying member for years and am about to jump ship entirely and go to gmail.

April 1st, 2008 at 10:30 am

HAVE NOT BEEN ABLE TO SEND MAIL FROM OUTLOOK FOR 5 DAYS, BEFORE THAT WAS HIT AND MISS BUT WOULD EVENTUALY SEND, i HAVE READ ALL HELP PAGES RECHECK EVERYTHING 9 TIMES ,SETUP NEW ACCOUNTS ALL NO HELP, THEN FOR NO RASON JUST NOW IT SENT MAIL AS NORMAL, WHAT IS GOING ON? I HAVE A BUSINESS TO RUN AND NEED EMAIL.

April 1st, 2008 at 4:04 pm

I’m done. I am one of the most patient people I know but enough is enough.

Goodbye Yahoo! This is even after you have my money! It’s not worth the loss of my business.

April 2nd, 2008 at 5:35 am

It is obvious to me that ATT/Yahoo is attempting to get everyone to use Yahoo/ATT related email. The suggestions coming from their techies either won’t work (when not using an ATT/Yahoo account which directs people to use ATT/Yahoo email) or you must use your ATT/Yahoo email to send and receive email.

So, since Google and Hotmail run their own outgoing mail servers, switch to one of them. I do have a Thunderbird work around but it is to buy me few days until I can fully switch to Gmail.

April 2nd, 2008 at 5:54 am

For those interested in a work around and do not want to be forced to use ATT/YAhoo, etc email. This presumes you would use/would like to try Thunderbird. I could not find a Reply to Sender pain in Outlook or Outlook Express. You need a Reply to Sender address in all email you send out with this work around.

Thunderbird work around:

1.) Open Thunderbird
2.) Click on Tools, then Account settings then Account (of interest)
3.) Type in your ATT/Yahoo email address in the Email address box (this will cause your ATT/Yahoo address to appear on your email)
4.) In the Reply to Address, type in the address which you are using and which used to be in 3.) above (email address).

People who are savvy about email may see you have two different addresses (the email address and the reply to address). Send out a mass mail that ATT/Yahoo is attempting get everyone to use their email but that you were smart enough to figure out a Workaround their techies WOULD NOT tell you about. Your email recipients should be told to ignore the ATT/Yahoo email address and continue to use the existing address for you that they have been using.

April 3rd, 2008 at 6:26 am

This is so ridiculous! I have had to contact Yahoo several times about getting my Yahoo mail to download into Incredimail and all you people ever talk about is that stupid Outlook!!!! I have never and will never use Outlook. I would like to see some work being done to fix this problem about not being able to get my mail into Incredimail asap please. I believe that this is the email program that is used in most of the Yahoo groups as well so don’t understand why Yahoo hasn’t set up a troubleshooting area on it by now as well. By the way, I have also tried changing my settings to the new settings you people have come up with for the incoming and outgoing servers several times and that absolutely DOES NOT work at all. Also, I don’t believe you had to change Yahoo mail at all. The saying if something isn’t broken don’t fix it definitely applies here!!!!! Now all people are having is nothing but problems and you are sure to be losing many loyal customers such as myself if this doesn’t get fixed and fixed soon!!!!!

April 3rd, 2008 at 6:36 am

Dear sir, from last couple of days i could not read my mail properly beacause of connectivity issue, hope yahoo will improve the service…

April 3rd, 2008 at 10:27 am

Tried a different fix than the one I found using my SBCGlobal.net username.

There are many postings directing us towards this web page:

http://help.yahoo.com/l/us/yahoo/mail/original/manage/sendfrom-07.html

Additionnally, I found another posting that said the username has become case sensitive. The username in your email application must match that which has to be put into your Yahoo Mail account when following directions from the above link. So, I made sure (using both Thunderbird and Incredimail), that the usernames in both matched that which I had typed into the EDIT/ADD pane in my Yahoo mail account/options/management options/accounts (the command chain names may vary slightly). And, it worked so far.

I had to do a little tweaking in Incredimail in the Tools/ Accounts/ Servers / .. Checked Outgoing Mail Server requires authentication and clicked on More Settings. Selected Log On Using and typed in my SBC Yahoo email address and then, the password in the pane below. It has worked on two different computers.

April 4th, 2008 at 6:06 am

I have not been able to download my Yahoo POP email into MS Outlook Express for approx. 4-5 days.

I’ve tried all the published fixes-changes on the Yahoo site for Outlook Express with NO SUCCESS !

This condition is UN-ACCEPTABLE.

Please respond and FIX the problems ASAP.

ASAP !!!

April 4th, 2008 at 9:12 am

Problems with Yahoo Mail Plus are not over. Like many users I am contantly getting the message:

The POP server “plus.pop.mail.yahoo.com” rejected the password for user…..

Occurs with Mac Mail 3.2 and Outlook. If you check ‘http://answers.yahoo.com/question/index?qid=20080403152113AAtkGVy you will see that many users have this complaint.

April 4th, 2008 at 4:18 pm

I am having the same issue incoming mail from yahoo into my incredimail.
I can send but can’t receive, what the heck is wrong with yahoo this has been going on for 1 week!

April 6th, 2008 at 10:11 am

PROBLEM RESOLVED

I had the same problem as many of you: all of a sudden I could not send email through Mac Mail from a non-yahoo/att account through the smtp.att.yahoo.com mail server; after trying to send it 5 times or so, however, it would finally send.

The following website resolved the problem for me. Essentially, you have to register your non-att/yahoo email address with att (or yahoo, depending on your service) to be able to send emails from that account through the att outgoing server.

http://helpme.att.net/article.php?item=11645

Hope this helps,
Tyler

April 7th, 2008 at 5:34 am

I use Mail (os x) to check my pop account.
I have changed my outgoing port form 25 to 587 and I still cannot send my e-mails. This is annoying.
Is it a problem I can solve or it is just a matter of time to be solved?

April 7th, 2008 at 2:22 pm

I keep on getting the same “connecttion to server plus.smtp.mail.yahoo.com timed out” when i try to get my emails through thuunderbird. PLEASE HELP!!!

April 8th, 2008 at 9:28 am

Hi everyone,
-
If you are still having issues please send me an email to ymaiblog1@yahoo.com with:
1) Incoming & Outgoing servers you are trying to use
2) The mail-from address you are trying to use
3) The email client you are using
-
Ryan

April 9th, 2008 at 8:32 am

I was glad to see this blog as I’m sure I’ve set all parameters correctly but still get all issues as everyone else…might go, might not. It is having an impact on my business so at least now I know that it isn’t something in my new router. It worked fine for more than a year but this change is having an impact so if my email for help doesn’t resolve the issue then it will be goodbye att/yahoo and hello new ISP provider.

Good luck to everyone, I feel your pain for the wasted time.

April 9th, 2008 at 1:47 pm

I could not send emails out using Thunderbird. I went through the various help pages on AT&T Yahoo’s website to no avail. I finally called AT&T. I talked to one person and they could not help. They referred me to advanced help at AT&T but before I could talk to them I had to pay $69. This person, who was very helpful, told me that this issue was that I needed to use a different SMTP server than the one listed on the AT&T website.

Why doesn’t AT&T list these servers on the website? Is their sole motive to collect additional money from their customers? This seems especially suspicious since this issue was caused by changes made by AT&T. I would be glad to discuss this with someone from AT&T if they would care to contact me.

April 10th, 2008 at 2:41 pm

I’m honestly getting tired of my paid yahoo email pop account giving me so much problems recently. It works for 5 minutes, and then I can’t send out any more email.

April 10th, 2008 at 5:06 pm

ok, i have a question. I’ve been having similar issues, but slightly different.

I’m using outlook 2003 and it almost continuously prompts me for a username and password…even though they are correct.

I’ve followed all the instructions suggested above…and can send and recieve email sometimes…it’s intermittant, but usually doesn’t work.

Any ideas?

April 10th, 2008 at 7:30 pm

I am constantly having the same problems using Outlook 2003.

I get the timed out error message along with a prompt for my password which is stored correctly. This is frustrating to have gone on so long with my paid email account.

April 10th, 2008 at 8:05 pm

anyone interested in joining a class action law suit…post here.

April 10th, 2008 at 8:22 pm

Same problems on Mac OS X 10.5.2 using both TB 3.01a and Mail 3.2. It’s becoming increasingly annoying. As much as I hate the thought of converting all my mail stores and updating all my contacts, I’m seriously considering moving to gmail for good.

April 11th, 2008 at 4:10 am

I also now constantly am asked for log in details, and I have a high number of 421 (failure notice) emails returned.

April 11th, 2008 at 4:59 am

I have been using the new settings for plus mail, but it doesn’t like my password anymore. I have reverted back to the non-plus settings and it works. Hope this gets resolved ASAP.

April 11th, 2008 at 5:28 am

Pop email is starting to develop new problems. I changed to the plus settings several weeks ago and all went well. Now I am constantly being requested to add password info, error message is that password rejected, server not ready, try again later. What’s with that??? Eventually my brower will connect to my yahoo mail, but it fails 9 out of 10 attempts.

April 11th, 2008 at 6:34 am

I cannot get my POP to work anymore with my Apple Mail. It keeps prompting me for a password and keeps rejecting it. Please help!!

April 11th, 2008 at 6:55 am

Ditto on what everyone else has said. I use Microsoft Outlook 2007 with the recommended settings for a plus customer. Had no problems, then in late March it blew up and now I sometimes connect and sometimes do not. It is a good thing that this is a secondary e-mail address, because it is not worth the money. The funny thing is that my primary is on ATT and it DOES work.

April 11th, 2008 at 7:13 am

ditto, won’t work with my Apple Mail. Keeps prompting for a password and rejects it. What is yo and how can we correct it? Yahoo is my primary email. I am ready to make my gmail primary. Please help Ryan K! thx.

April 11th, 2008 at 7:57 pm

Seems like this has been slow or flaky for about a month now.

Yesterday and this morning I had times where it rejected my password, said the server wasn’t ready… Then even when it does work, POP access has been slow….

What’s up?

I created a ticket but the person wanted me to change my settings… I tried the plus and non plus settings. I’ve been using yahoo mail for 10+ years…. Getting ready to bail… unless I hear that something is being worked on.

April 11th, 2008 at 8:14 pm

I was able to log in and receive my emails once I changed my POP access as instructed but it is so slow…Then it stopped working as before.

I am frustrated and tired of calling for assistance which is NO ASSISTANCE!

I am ready to bail out! I have been a loyal customer but I am changing….I am interested in joining in on the class action law suit.

April 14th, 2008 at 6:23 am

I am a Mail Plus customer and I have had enough of these problems. If there is a class action lawsuit count me in.

April 15th, 2008 at 12:27 am

I am a Mail Plus customer. What is really bad about this situation is that Yahoo do not seem to feel any obligation to notify customers that there is a problem. I depend on my email for business and if I can not trust Yahoo to deliver my mail or to tell me when there is a delay then I have to switch to a different vendor.

April 17th, 2008 at 12:52 am

i’m having trouble accessing my account(temporary unavailable). Can u pls.. fix it immediately!

April 17th, 2008 at 3:43 am

Yahoo – this is an utter shambles.

It is one thing to have a technical issue of this sort; it is another thing to provide inadequate information on incomplete fixes.

I am using Mac Mail on OSX 10.5.2 and have been experiencing this issue for months now with many wasted hours trying to fix this with little support from Yahoo (no response to emails!).

I am close to drawing a line under yahoo and taking the plunge with another email provider… suggestions anyone?

Felix
London

April 18th, 2008 at 1:10 am

I’ve just discovered this blogsite and the only comfort I draw from it, is that I’m not alone with this shambles! And here I was, thinking it must be something to do with my own system.

Several messages to Customer Support, with the inevitable ‘check settings’ response. I’ve done that, of course, but no change – so the chronically slow ‘Send’ facility continues.

If this continues, there’s only one solution evident – jump ship. What a bore.

April 18th, 2008 at 5:34 am

Ditto to all the problem reports. Wondered if it was just me or related to a move at the end of March. All my Outlook 2003 settings match the reccomended, and sending mail is very much hit-or-miss, ostly miss. And now I wonder how many are not getting in or out at all.

April 18th, 2008 at 5:50 am

LOL! I just sent a message to ymailblog1 through the link above, and when Outlook finally sent it, it bounced as “User doesn’t have a Yahoo.com account”

April 19th, 2008 at 3:19 pm

After months of working fine, then several weeks inactive, wife’s (secondary) account in Netscape 7.2 e-mail became unable to send with no changes made at this end. (My account still works fine)
Searching symptoms / error message led me to this “solution” which appears to address exactly my problem, but followed step-by-step, accomplishes Nothing.

April 20th, 2008 at 8:13 am

Still unable to send Yahoo mails via Entourage! Ruddy nuisance. I receive via Yahoo and have to send via GMail, as it’s impossible to tell everyone to stop sending to Yahoo now!

April 22nd, 2008 at 9:39 am

February 14th, 2006 at 9: 53 am Feedblitz seemed to be the best I could find (feedburner integration is a bonus). With the paid version I don’ t get the heavy orange branding Mike speaks of, but I’ ve always wanted more in relation to the frequency. I want a console that allows me to do scheduling. More importantly, I want to check off which articles to include in the mailout. Email fatigue sets in quickly and blasting off every single post is a sure fire way to keep your churn rate high. The other question…

April 23rd, 2008 at 4:11 am

i am not able to retrieve my yahoo email that i have been using for years it’s tkushone@yahoo.com i have some very import mail from my son that i saved from when he was in the navy and over in irak this means so much to me my new email address is tom3kush@yahoo.com

April 23rd, 2008 at 6:55 am

Can’t send emails – what’s this all about?

Here’s the error:
The message could not be sent because the server rejected the sender’s e-mail address. The sender’s e-mail address was ‘shari@ltc-homes.com’. Subject ‘Re: Our first ad’, Account: ‘mail.ltc-homes.com’, Server: ‘smtp.att.yahoo.com’, Protocol: SMTP, Server Response: ’553 From: address not verified; see http://help.yahoo.com/l/us/yahoo/mail/original/manage/sendfrom-07.html‘, Port: 25, Secure(SSL): No, Server Error: 553, Error Number: 0x800CCC78

April 23rd, 2008 at 9:10 am

Steve, what that message is basically saying is you have an incoming email address that is different from the yahoo email address. What you must did is exactly what that link tells you to do so that you can add “shari@ltc-homes.com” to the list of email addresses on your account. Once you do that, you will no longer receive that message. This is typically due to someone having an ATT internet account but using a business or 3rd party email address through an email client.

April 23rd, 2008 at 2:51 pm

I am using Outlook 2003 and have been getting the send-from-07.html messages periodically sending from non-ATT accounts. Most of the time I could send after multiple attempts, so I just ignored it thinking it was a temporary bug and that it would go away.

No way.

Then I actually tried to fix it by adding and verifying the sending accounts (which was a little tricky because the errors messages and help files were less than clear IMHO). Still didn’t work.

So I googled and found this blog. The *solution* for me has been the *case sensitivity* of the *FROM* email address — *not* the *LOGIN* email address. Yahoo puts all alternate email addresses in lower case. The “From” address is the email has to match exactly. (@sbcglobal.net email addresses can be in mixed case !!, apparently because they are matched against (sub)account names, which permit mixed case, not email addresses, which don’t).

The way this problem was manifested and (not) addressed has been very frustrating. I had to do Yahoo!’s job for it. :-(

April 24th, 2008 at 7:14 am

Having problems receiving email through Outlook XP. Message keeps coming back from the server “-ERR Not Ready, Please try again after sometime”.

Ive dialed back my update frequency to every 10 minutes, but still get this message over the past 2 days.

April 24th, 2008 at 10:17 am

This is shameful. I can’t get mine to work either. Shameful. Words can’t describe my internal anger at Yahoo!.

April 25th, 2008 at 4:45 pm

what a mess. I wasted hours and hours on the phone with supposed tech support, online 24/7 support, emails. and not once was there any mention of these email server problems. I “solved” it by finding an open WiFi connection that was based on cable (not dsl) and all was great.
with this truly lousy service, count me as a former customer!

April 27th, 2008 at 7:22 am

I used to send mail from my Yahoo! account using SMTP, but this stopped working a few days ago

I confirmed this using Telnet :-

C:\>telnet smtp.mail.yahoo.co.uk smtp
Connecting To smtp.mail.yahoo.co.uk…Could not open connection to the host, on port smtp.

This is NOT a problem with my browser settings, nor is it a problem with my e-mail client settings – it is a problem with Yahoo’s servers

When will this be resolved, please ?

April 27th, 2008 at 9:34 am

The BT Yahoo service is utter rubbish.
I have 5 accounts in Thunderbird. Two for me, one for my wife and one each for my children. My primary account is the only one still working. Frequent “Error 5″ messages aswell. Rubbish. I have missed Ebay deadlines and notifications. I haven’t been getting e-mails from a board I moderate. I give it one more week then back to AOL we go. This situation is simply not acceptable. I will be demanding a refund.

Peter Finan

April 27th, 2008 at 9:46 am

Don’t bother trying to contact the e-mail address as laid out above…

“Hi everyone,
-
If you are still having issues please send me an email to ymaiblog1@yahoo.com with:
1) Incoming & Outgoing servers you are trying to use
2) The mail-from address you are trying to use
3) The email client you are using
-
Ryan

Comment by Ryan — April 8, 2008″

I just sent an e-mail and the message came back that the account does not exist – what the hell is going on? Sort it out!!!!

April 27th, 2008 at 11:23 am

i have not been able to log onto yahooo email since Friday, also my friend is having the same problem. Once you are out of yahoo email you can not get back in. How can this be resolved, this is very frustrating.

thank you – Brenda Humphrys

April 28th, 2008 at 12:44 pm

Have not been able to use IncrediMail since 3-20-08. Please help.

April 29th, 2008 at 2:50 pm

I just subscribed to the small business e-mail service. I notified all my clients of my new e-mail address. THEN I find out that they are having problems with the SMTP server. I am having problems sending to a large client of mine; the e-mails time out and don’t deliver. And my absolute largest client is having e-mails that he’s trying to send to me bounce back to him daily. Completely unacceptable!!!! Any help that I can get would be much appreciated. I’m getting bounced around with e-mail after e-mail from customer service saying the problem is not with Yahoo. This is bogus because I never had these problems before I switched.

May 21st, 2008 at 5:01 pm

I received a prompt, yet disappointing reply from your customer support regarding Pop Access. No wonder Google is so far ahead of the game than Yahoo – they offer so many features like “Pop & Forwarding” for FREE, to all users.

I was trying to remain loyal to Yahoo, since I’ve been a member since 1999, by setting up Yahoo as my primary email through my Outlook – but because your company choses to charge for a service that the rest internet world can have at no cost – Yahoo missess out and will continue to miss on great opportunities.

Kendra
BTW: Love your emoticons

May 27th, 2008 at 9:17 am

Since monday morning I have been unable to retrieve my external mail (pop) from my yahoo account. I do NOT use other email clients (Outlook, etc).
On the setup instructions for POP you said that we do NOT have to do anything.
I paid for the Yahoo mail Plus ONLY to be able to retrieve email from other accounts, since they are my work accounts. I chat with a technical support and today I receive a note that says I will have to wait 24-48 hours for a response, not a solution… So I will have to wait two more days without any response to my customers? Both external accounts seems to have the same problem.
The error message is as follows:
“Server pop.1and1.com is busy. Another POP session may be active. Please try again later”

June 2nd, 2008 at 1:24 am

I’m tired of the problems with yahoo. I also have a paid “plus” account and can’t get my mail half the time, right now, not at all. I’ve changed all settings to match the instructions and also contacted support for help. It took days and in my last email from support they said they were working on it and would notify me when it was resolved. Well, that was several months ago and I haven’t heard anything.
I’m totally frustrated!!
The error I’m getting tonight is
Socket Error: -2146885628, Port: 995, Protocol: POP.Cannot find object or property.
I’m very, very tired of this!!!

June 6th, 2008 at 11:24 am

I changed the setting but still can not send emails. i do not use Outlook or Outlook Express I have Vista and use Windows Mail is there something differnt to send from my work account?

June 12th, 2008 at 5:41 pm

I have changed the settings to plus.smtp.mail.yahoo.com a few weeks ago and ever since it has been fine. Then all of a sudden today I’m unable to send emails. At first it went through after a second try but now it does not send at all! I use Microsoft Entourage. The error message directs me to http://help.yahoo.com/l/us/yahoo/mail/original/manage/sendfrom-07.html and that page does not even load! This is quite upsetting!

June 25th, 2008 at 3:23 am

I have a BT Yahoo account, and although I have been able to route mail from it to my Microsoft Outlook 2007 e-mail I keep getting a pop up window asking me to confirm my password and it wont let me send e-mail from Outlook, instead it puts it into an Outbox and it just keeps trying to resend it.
Pse help
Eric

July 29th, 2008 at 4:08 am

Yeah this is great help….. IF….

THAT’S RIGHT IF….

You want to pay $20.00 US (or more depending on provider) for EACH email account that you want to be able to access from Email Tools such as Outlook and Thunderbird.

Is that really fair to people who have multiple email accounts with the same provider like Yahoo? I myself have 1 for personal email, 1 for school related stuff, 1 for online job applications, 1 for a Home-based business that I am hoping to make a success of & not need the “jobs email” anymore, and 1 for product registrations (because we know they sell our email addresses to other companies).
Now with all these emails accounts (not to mention my girlfriend’s numerous accounts for the same kinds of reasons) you would think that yahoo would at least allow us a means to link all our accounts to 1 premium service that we could access from the Email Tools. Isn’t the whole purpose of these tools to make accessing our email more convenient? Yet we are penalized by our Email providers if we dare attempt to do so.

August 2nd, 2008 at 5:26 pm

For the past 4 weeks, I have not been able to send or receive messages through Yahoo. I do not use Outlook, but have Vista OS. Can someone please help me fix this problem. I have applied to jobs and am now wondering if the recruiters have responded. This is very frustrating! I created a gmail account because I was so frustrated with Yahoo, but that email account doesnt work either!

Help!

August 27th, 2008 at 4:55 am

After a whole day of trying to get an email address with yahoo, even after paying an mailplus, I am not receiving any email. What is going on…?

September 10th, 2008 at 4:40 am

HI GUYS.. this is not resolved.. its now Sept. and I am having problems like back in March… Cant send via Entourage on my Mac… Nothning on the machine settings have changed since the last time this happened.. Yahoo sux with customer support and service. I sent a note that I cant send and they send a note asking me to send some more info.. How about a phone number,, I cant send email .. duh…

September 11th, 2008 at 4:33 am

I have the same problem: Socket Error: -2146885628 — Can’t send emails thru the recommended port 465. What do I do?

October 8th, 2008 at 7:33 pm

I still haven’t heard from Zoe in almost a month who has the email address which goes by: zoem700@gmail.com! Some of her emails that she was trying to send me accidentally got into Rhonda’s (my friend) inbox by mistake and was going to save them to send to me! Unfortunately, she accidentally deleted them by mistake! Certain email addresses of other people got their email accidentally into my inbox. I still haven’t heard from Rhonda recently either! Her email is messed up too and her’s may have have gotten into someone else’s inbox by mistake too!

October 30th, 2008 at 6:07 pm

I haven’t got any messages from Zoe that was in my email contacts list. Her email address is: zoem700@gmail.com. I tried to send her an email message. I believed she read it and answered it. Her messages recently still had never came through into my inbox! I have two email contacts named Leanne (leannevac@yahoo.com) and John (joben069@gmail.com). They never answered my emails recently for over 8 months! I have been still getting email contact message receiving delays after I sent email messages to the recipient that I was going to send it to. Everytime I send an email contact an email message, I can’t tell whether if they answered it or not. I still do have trouble receiving messages from my email contacts. I’m getting so frustrated about this! Warren sent Zoe an email. I bet Zoe sent me an email a few days ago but it never came into my inbox! Help me on this problem!

January 7th, 2009 at 4:22 pm

Well… well… well…
I see that any customer with an att.net account and yahoo (ATT U-Verse customers) are still having problems… I being one of them.
I am a resident in Connecticut (Fairfield County) and I recently switched my TV and Broadband (Hi-Speed) Internet service from Charter Cable to ATT U-Verse because of the “more bang for the buck selling point” and the amount of services they offer… more HD Channels… three levels of broadband speed… Total Home DVR… etc. Anyway to make this less painful for the readers of this discussion. Most of the services are working fine… not brilliantly as sold by their sales people but fine.
I am having the worst issues with their internet and email services.
Why would a major company like AT&T trust yahoo.com for their mail servers is beyond me. Look at all of those past problems… AT&T is adding thousands of customers in Connecticut for TV, Internet and Voice over IP. Fiber is huge now… look at Verizon Fios. Verizon Fios can not get contracts in Connecticut to deploy it’s services… so AT&T did and is selling their U-Verse services to any customer with an existing AT&T landlines… that’s many homes in CT. My point is that the more AT&T sells the worse the service will get… for example… I can not use MS Entourage on my Mac for email anymore… no matter how many people blog fixes. It just doesn’t work… and it did work when I was with Charter Cable. I get an error message… Security failure. Personal certificate required. I have verified my account settings with ATT/Yahoo, but cannot send or receive any @att.net email through Entourage. I tried to contact AT&T U-Verse support and it’s been three days without any answer… they just send an automatic email with nothing that pertains to my problem. Anyway… another frustrating change in a world with so many.
I wish life would be more simple… ouch! ; )

February 21st, 2009 at 9:19 pm

Ever since Yahoo hijacked Bellsouth.net and forced an upgrade to AT&T Yahoo, it won’t function with Thunderbird email. Does anyone have a fix? Tech non-support and customer no-service couldn’t fix the problem.
Yahoo Sucks!

April 7th, 2009 at 4:13 pm

This is my issue: WHY do I have to pay $20/yr. for simple POP forwarding to my GMail account, when GMail will POP forward for free?

May 31st, 2009 at 6:41 pm

Everyone, I found that if I remove “plus.” from the smtp server, and use the other settings described by Yahoo, sending works again. I have no idea why this is–it worked before using the plus server–but hasn’t worked for weeks. I just removed SMTP as one other user suggested and it suddenly works again!

In outlook 2000:
POP3 Servers
Incoming: plus.pop.mail.yahoo.com
Outgoing: smtp.mail.yahoo.com
Outgoing mail server: Check my server requires Authentication
Ports:
Outgoing:465. Check This server requires a secure connection SSL
Incoming:995. Check This server requires a secure connection SSL

May 31st, 2009 at 6:53 pm

P.S. I forgot to add to make sure Settings for Outgoing Mail Server Requires Authentication is set to use same login as incoming server. Otherwise you keep getting an error.

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