Comments about Comments

November 14th, 2007 at 3:52 pm

Just wanted to be the first to say…Good idea!!! We like to be heard, too!

November 14th, 2007 at 4:20 pm

what the heck are you talking about?

November 14th, 2007 at 6:05 pm

Hi,

I have many domains handled by Yahoo Domains. They send me emails about renewals or about an upcoming email change but they do not always say which domain the email applies to. This makes the notification kind of worthless.

As to these comments, I am using Mac OS X Tiger with Firefox 2.0.0.9 and I cannot use an apostrophe because it calls the firefox search function. Kind of pain. Makes it harder to comment.

Hope these comments help.

November 14th, 2007 at 6:06 pm

Hi Anonymous,
-
In some cases people choose the comments section to share an issue they may be having with the product … but are sometimes inappropriate (overly rude) or unclear. I want to make sure that issues get bubbled up to those who can resolve, but I need details to do that.
-
Ryan

November 14th, 2007 at 6:27 pm

im borring

November 14th, 2007 at 6:53 pm

I’m quite happy with the format on My Yahoo, it suits me perfectly. Its laid out in an easy to read format and I dont have to think about it. That said, unless I go through yahoo email I’m forced to enter Yahoo Beta world. When it was initially offered I tried it and I did not like it. Is there a reason I have to use Yahoo Beta?
Make it stop make it stop!!!!

November 14th, 2007 at 7:06 pm

Hi ryan..:)
well thanks for allowing us to post our comments and views…:)
I am using yahoo! mail for quite a long time now and for the past 3~4 months i have been trying to configure the weather gadget in the right pane in yahoo! mail…but the bad thing is whenever i try to configure it using my location it says-”We are sorry,our system is busy!please try again in a few minutes”:(
Well i would be grateful if u look towards this matter positively…:)
Regards,
Rubin
P.S:The problem is not happening in case of creating a new account…there the weather gadget can be configured at ease.

November 14th, 2007 at 7:10 pm

I wish I could “embed” graphics (photos, jpgs, etc.} within my messages like I could with AOL. Are there any plans to add this feature to Yahoo Mail Beta?

November 14th, 2007 at 7:13 pm

Yahoo mail beta takes a long to load. Also there is a problem with attachments. My Yahoo Beta has an easy to read to format but there are no interesting colors or backgrounds.

November 14th, 2007 at 9:18 pm

My polite requests to Yahoo customer service have all been ignored or misunderstood. Sometimes being polite doesn’t pay off. I posted some comments to this blog in the hopes of getting someone - anyone’s - attention. Maybe rudeness is not ok - but the problems I’ve had with my account (which I’ve recounted in detail dozens of times to no avail, both in emails and on this blog) drove me to it. Sometimes you have to yell to be heard.

On a related topic - I find it amusing that there’s even a debate over whether to allow comments. Blogs that don’t allow comments are simply one-way billboards that ignore the interactivity that people expect/demand from the internet. Sure, you get some rude comments. But if you deny people the opportunity to be part of a conversation, you might as well stop publishing a blog.

November 14th, 2007 at 9:39 pm

why do I get e-mail dated 2038 seams you coul eliminate thiss…..

November 14th, 2007 at 11:08 pm

Comments about comments. I agree totally. People should mind there p,s and q,s. And not cut people down. People like that are very immature.

November 15th, 2007 at 12:22 am

How do I compose a text in the new Yahoo. I need urgent assistance please. Thank you

November 15th, 2007 at 12:48 am

Hmm… So I see Yahoo is now offering POP access to all! But no official announcement?

Are you guys waiting for the IMAP to be offered soon as you offer it to Mobile Users?

November 15th, 2007 at 1:25 am

tried the beta, sorry but it’s not betta. how soon will the offer to switch go away?

November 15th, 2007 at 3:21 am

Greetings. Here is my issue , The texting function in my primary yahoo account doesn’t work. On My personal lap top, Kid 1’s desktop, Kid 2 Mac Book Pro, Or All 3 computers I checked it with at work. The really odd thing is my back up Yahoo account can text like a champ from all the above boxes and works with no complaints at all. I chatted with 3 different CS reps who all checked my account and confirmed that Yes No TEXT messages for you! And then forwarded it up to the “Engineering” Team for resolution. Who promptly responded that my account was working without problems Then advised me to re check everything on my end. And of course to have a great day. Insert loud scream of frustration here. Any help you can offer would be great thanks.

November 15th, 2007 at 3:30 am

Believe it or not, I enjoy reading the post of folks responding to your blog. Some reason or other, I didn’t think they would hammer you so fast with problems lol.

All I can say is thank you for making this available. It gives the Yahoo members a chance to be heard. Thank You!!

See all of ya around the blogg : )

November 15th, 2007 at 3:39 am

While I think the give-and-take is nice, how does “we’re not customer care” reconcile with “be as specific as possible”? It seems like the specificity would be necessary for the customer care people to fix the problem, and that level of detail here would start to stray over that line…

For myself, I’m annoyed that every time I log into Y!Mail at work (on a Windows box, instead of the Mac at home) I’m presented with a screen asking me why I’m not on MyYahoo! Beta. I’m not on it because I don’t like it. I already tried it and changed back. I don’t need to be asked every time I log into Y!Mail if I want to switch. I want to see my mail, not a marketing pitch.

Thanks…

November 15th, 2007 at 3:41 am

Removing the Mail tab from the upper left hand side of Yahoo Homepage is not a good idea. I have used that tab for years and still find myself trying to click it to check my mail. Thank you for your time.

November 15th, 2007 at 5:00 am

The best comments are those where the commentor shows a respect for all those who delve into the realm of commenting & blogging.
~~Here, is the truth.
Well stated, my friend.

~~Now, get your lazy ass out of your chair,
and go take a run or something! (j/k)…

Cheers!

November 15th, 2007 at 5:11 am

The reason I have posted problems here in the comment section is that I NEVER get a satisfactory response from your “official” support channels. The responses I have gotten are worse than what one would expect from the “proverbial” overseas call centers. Every time the response is “no trouble with your account!” Even when I get a pop up in Y!M telling me to “contact support”. My carefully cut/pasted message is ignored by your response center help. Stating all this, I will submit yet again, that the RSS feed is not working properly. The “new feeds” indicator doesn’t indicate new feeds, but the behavior NOW is even worse. When I click the unexpanded RSS feed flag to see if there are ANY new feeds, I get none. I have to expand the RSS feed section, then click the master RSS feed flag to see new messages. So how in the world am I to explain this to your lame customer support folks. (When I bring Y!M up fresh, it behaves correctly, but I leave my browser up all the time and come back to check feeds, mail, etc. That is when it fails.)

Keep up the good work. Oh, I am a PAYING customer for Y!M. That privilege “buys” me nothing in terms of improved support, which is a bit disappointing.

November 15th, 2007 at 5:31 am

Using the “Sent Date” as the timestamp of the message has got to be fixed. You are trusting the sender of the message’s time, and it is often spoofed by spammers to some date way in the future. Please start using the “Received Date” or at least giving that as an option.

November 15th, 2007 at 6:08 am

The new yahoo mail format has two problems:
1. It dropped all bulk mail
2. The options for email editing is missing

November 15th, 2007 at 6:13 am

Do you want to know why people put comments that should go to customer care in this space? It is because “customer care” just sents out robot responses and does not address system dysfunction issues. For instance, there are many comments about Yahoos lackluster performance filtering spam, especially compared to Google’s Gmail.

It is a competitive market and Yahoo users, especialy those who pay the extra $20, are not captives. Next time you and your colleagues want to disregard complaints about Yahoo’s poor track record filtering spam, try to think about the real meaning of the word “customer.”

November 15th, 2007 at 6:34 am

It would be great if it could be possible to personalize the home page of the mail whit widgets, like bookmarks, calendar, notes, todo, etc

November 15th, 2007 at 6:36 am

Is it possible to share whit friends o coworkers a specifc folder of the mail?

November 15th, 2007 at 7:17 am

Just wanted to say I am enjoying the new homepage and email. Just wish we had more choices for the background.

November 15th, 2007 at 7:27 am

I do have a question. While changing over to the new Beta version of My Yahoo, it stated that I would enjoy the same content as before. However, when I changed over, my Bookmarks didn’t added to my new My Yahoo page. Am I responsible for adding them all again?

November 15th, 2007 at 8:01 am

Everything is great. Best webmail available to date…however, some of us like clients too! PLEASE, IMAP support. Gmail has it now, and I really want to stick with Yahoo!…it’s so much better.

PLEASE give us IMAP support!

Tim

November 15th, 2007 at 8:05 am

Hello,
I have been using yahoo mail for more than 9 years and everything was working ok until you release the last version. I´m really disappointed because sometimes I can’t open emails, or even send or replay. Also it´s too slow. Sometines I can’t even switch to mail classic. I am paying for a premium service, I don´t know if this is just my case but I would like you to help me with this situation.
Thanks in advance for you help.

November 15th, 2007 at 8:35 am

Hi! I love the new yahoo mail but the integrated chat doesn’t seem to work for me. Sometimes my friends who use msn send me an instant message which appears in my yahoo mail but when i try to write back, it tells me i must add them. i add them over and over and check the box in contacts to make them appear in my online list but still they never come up on my online list and i can’t chat with them. help!

November 15th, 2007 at 9:36 am

Good pointers short of support requests to Y! Customer Care, to whom I recommended development of some new modules as a fallback should Y! mash prove unworkable–I’m not in on user findings at Y! mash, but I understand that it has been a love-it-or-hate-it system during trials.

November 15th, 2007 at 10:02 am

I do not care for the new format at all. It just seems like it takes over my screen. Inbox is all I really care about.

November 15th, 2007 at 10:04 am

what do I need to do to return to the old yahoo mail? I liked it better! the “new” mail will not allow me to click on individual addresses that I want when I want to select several, now I have to click yes I want to delete when dumping spam(clearing a mailbox), longer download time,no matter what I do, the boxes-incoming, reply are to small or too large- I’d really rather return to the old yahoo mail! for me, it worked! the only thing that puzzled me about the old, now new yahoo mail is I tell yahoo this or that is spam and soon it is back in my regular mail-examples-shoes.com, fredricks. com. do the above pay yahoo to get access or what?

November 15th, 2007 at 10:20 am

The new format has locked up and will not let me forward,print,nordelete any mail. It will not let me go back to the old format either. Help!!!

November 15th, 2007 at 10:47 am

I am the Hollywood-sparrow and would like to say the hollywood blvd characters DO NOT work for the theatres. They are freelance entertainers making sure both tourists and non have fun in hollywood and would like for yall to show gratuity and contribute what yall can financially to better our entertaining cause. Hope yall have a great holiday season…savvy? Thanks. Jdlatxsparrow@yahoo.com .

November 15th, 2007 at 11:03 am

1. You’re not Customer Care, true. But please do NOT ignore the fact that so many people find it necessary to post their problems here. As many of the readers here could testify, your Customer Care department is really not helpful and not functional. They do not understand and do not really resolve customer’s problems. Poor diagnosing, poor troubleshooting, poor problem solving, poor follow-up. Please reflect this to the appropriate department head.

2. Even though I am using the new Yahoo Mail, I concur with other users that there were NEVER this many problems accessing and using Yahoo Mail in the last 10 years until this new version. Even the first Beta version was usable. But the last Beta version and this official New version are very unstable and unreliable. Again, please do NOT ignore this feedback. Yahoo has taken something that worked well and turned it into something that’s cool but doesn’t work reliably anymore. And Customer Care is of no help.

Hope you could do something to fix these two main complaints. Software is more than just adding cool features and using the latest Ajax technology. Customer expectation, customer relationship management, and customer care are all part of the overall customer experience.

November 15th, 2007 at 11:35 am

another thing, why, when I click on yahoo mail drop down on the right side of the website, just above the weather, do I get: Please go to mail.yahoo.com to retrieve your mail? that makes no sense! just a another step to read or even to see IF I have any mail. kinda dumb to me.

November 15th, 2007 at 2:05 pm

Would like to have the top left MAIL button back

November 15th, 2007 at 2:06 pm

Any news on new calendar and notes ?

November 15th, 2007 at 2:19 pm

Unfortunately, Ryan, so many folks post “Customer Care” issues here because Yahoo’s Customer Service is so notoriously awful!

And I say that as a long-time Yahoo Mail Plus user who’s generally thrilled with Yahoo’s services.

But you know several of us have complained in the Y-Mail group about it while we’ve been Beta testing. And I imagine this deficiency in Yahoo’s services has much to do with the company’s continued bad press.

A recent example for me was regarding Yahoo Mobile. I was directed by the Help pages to use an online comment submission with very few fields to fill out. My first response back from Customer Service was to reply to them by stating my problem clearly and using specific details. After doing that, the next response was a fairly canned message that showed me the team member had clearly failed to read the detailed reply I sent. Only after responding in a somewhat angry manner did I get a team member who managed to offer me a possible solution. Since then, my open ticket has been moving along in an acceptable fashion.

November 15th, 2007 at 2:23 pm

In earlier years we could embed photos into our email messages. Then Yahoo took that away from us.
I sure wish you would bring that back.

As a work-around I have found that I can drag a photo I uploaded into Photobucket into the body of my letter and it will appear to the receiver, but doing that is a pain.
Bring back the ability to embed our pictures in our letters, not just attach them.

November 15th, 2007 at 2:41 pm

I add my name to the ones asking for the capability to insert images/graphics/pictures (.jpg-type) directly into the text - like Outlook and Outlook Express. It’s so much easier to see the images while you’re reading the message, rather than bouncing around opening and closing attachments.

November 15th, 2007 at 2:46 pm

Can Yahoo mail expand the Spam filters from 500 to, like, 2,000 or so? I’ve max’d out the limit, but am still receiving Spam that I would like to have rejected automatically. I believe there are others that have asked the same question. Anything you can tell us, Andy?

November 15th, 2007 at 2:53 pm

Lot of the spam comes with wrong time stamp, something in the very past, or something few days older. When I see new email, it gets lost in the middle or somewhere in the end. It is very difficult to find such message and delete it. Can something be done about it, or have some option to see all unread email, or sort the mail by receive order instead of published time (which is many a times wrong for SPAM).

Thanks.

November 15th, 2007 at 4:25 pm

Love Yahoo! Mail been using it for many, many years. Please, please add IMAP support. It’s the only way to do email!

Thanks.

November 15th, 2007 at 4:41 pm

Hi everyone,
-
Looks like the hot topic is about Customer Care, and whether or not I’m contradicting myself.
-
Simply put, I can’t resolve individual issues here. Just not enough bandwidth. BUT (and here’s he cool part) detailed reports from you guys can lead to our product and technology teams identifying a broader issue and fixing it at the source (rather than Customer Care trying to correct it one at a time).
-
RyanK

November 15th, 2007 at 6:58 pm

Is there a way to set up a default to check spelling before we send an email?

November 15th, 2007 at 7:00 pm

Ryan, I got my old yahoo mail back. It works great! I really don’t want to hear from yahoo about much of anything as their response would probably take about as long as the new email takes to load. they really don’t care what we think out here. if they did, it would be much easier to contact them. so, please don’t mess with something that works, is simple and easy.

November 15th, 2007 at 11:26 pm

I have been a Yahoo email acct holder for 8 years. Until recently, I have been very satisfied with it. However since all the beta stuff has been going on, I opened a Gmail acct and if I cannot continue to function my online business without the hassles, I am switching everything over.

Rather than leaving a long message, here are a few bullet points:

1. What happened to Quick Builder in the address book? That was a great time saver to upload the many opt in subscribers from our real estate business website into our newsletter.

2. Many problems with error codes (5 & 6). Sometimes email can’t be opened or it takes forever to open.

3. Customer service response is robotic. Tried to call the telephone customer service number the other day (30 minute wait).

4. The mail search function is broke on my acct but works on my wife’s email acct. Customer service says its broke but no real estimated time frame to fix.

5. Don’t like all the Beta stuff going on. You never know what’s changed or when.

6. Lots of issues with the mobile email system. Beta has been very frustrating. The yahoo mobile calender went away for 2 weeks then reappears out of the blue.

7. Lastly and MOST IMPORTANTLY, we run an opt in real estate business. Yet when I email to these opt in subscribers, Yahoo blocks us as spam. Even after we have proven our opt in format to Yahoo and complied with their policies, we are still blocked. NO ONE at Yahoo has been able to deal with the issue.

November 16th, 2007 at 5:06 am

I used Yahoo Mail for years and loved it. Recently I moved to another provider who offers IMAP access for free. I love what IMAP can do but I miss some of the functionality of Yahoo. If you have plans to introduce IMAP it would be great to hear about them. I’d love to come back to Yahoo but until IMAP is implemented, it just does not serve my needs. Any news?

November 16th, 2007 at 6:21 am

Speaking of comments, I’ve been using Yahoo Mail for nearly ten years and I even pay for Plus the last few years. POP access is nice, but I’d really, really, like IMAP access for easier management. I know IMAP is enabled on my mobile devices, but let’s bring IMAP access to the desktop. I doubt I’d leave for Gmail (who has implemented IMAP), but there are those who will.

November 16th, 2007 at 7:06 am

I usually never log off from my Yahoo Mail. Laterly ERROR 999 appear. It disturp my work, you can’t retreive the mail, you can’t send or even save the draft.

I recvd all sort of suggestions but none official. I clear every thing, including clean disc etc n I have a active NORTON n it still don’t help.

Some say YAHOO retrict the usage, isn’t all ISP want us to log into their web as long as possible?

If Yahoo don’t allow un-interupted service, is time to switch over to other ISP example gmail or hotmail or what??

can someone from Yahoo adv?

point to note: I don’t SPAM or HACK.

November 16th, 2007 at 8:02 am

I really love the latest upgrade. I feel that I have everything at reach. Thank you for your effort.

November 16th, 2007 at 8:24 am

I did not like the new mail format, and they very promptly switched me back. Thanks Yahoo!!
The one problem I have been having for months is the mail flags, both on my Yahoo Home page, and the toolbar. It is always wrong. If it says I have 1 new mail, I have none, if it says I have 8, I may have 3 or 4, but it is never right anymore. What happened??

November 16th, 2007 at 9:27 am

I want my old Yahoo back and cannot get it! The new one will not allow me to delete or move anything - I hate it! Besides, I do not want all this oter junck cluttering my page and cannot seem to find a way to delete all of it. I want things plain & simple. I have tried to unsubscibe to the new Yahoo to no avail.
Help!

November 16th, 2007 at 9:30 am

Ryan, you still don’t get it. Customer care is broken. People hate dealing with it because it doesn’t solve problems. I realize you are paid to be a cheerleader or an evangelist or something, but get a clue man. Tell your product managers something is rotten in San Jose and they need to fix it.

November 16th, 2007 at 10:03 am

Same comment as, I see, many others: I want the mail button back on the homepage….pretty please?

November 16th, 2007 at 1:12 pm

These comments are hard to organize and respond to. Can we have forum with topic threads? Some of these need more information. For example, someone says there is a problem with a mail button on the “home page” — but I get the mail button at yahoo.com. (By the way, I like my home page set to MyYahoo, which makes things simpler.)

November 16th, 2007 at 2:27 pm

I am having a problem with my email. I have too many messages, and the page won’t let me delete or save any of them, so it just keeps filling up. I try to get on everyday to delete files, but it won’t let me delete, save, or move them.

November 16th, 2007 at 2:42 pm

I am having the same problem as chrstn_crtr. I am unable to move, delete, save, reply, etc… and of my emails. I have been experiencing this problem for over a week now.
It is important that this problem is fixed as soon as possable because all of my college and scholarship application are being sent to this email address and many of them I need to be able to respond too.